Is it real?
Yes. Exemption reinstated (2014-05-15). Per the IRS revocation list. Latest filing on record: FY2024.
IRS Pub. 78 · IRS Auto-Revocation List · IRS Business Master File
Where the money goes
61 cents of each dollar spent went to programs.
Form 990 Part IX, line 25, columns B–D. Every line is in By the numbers.
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Who runs it and what they're paid
25 people listed on the 990; $250K paid to officers and key staff.
Compensation history total reportable pay by year · 4 named individuals · Part VII
| Name | FY2023 | FY2020 |
|---|---|---|
| Rob Seaver | $150,000 | — |
| Joe Laskowski | $100,000 | — |
| Stuart Discount | — | $66,092 |
| Christine Haerich | — | $42,594 |
Total reportable compensation (Form 990 Part VII column D / Schedule J column E) by filing year, matched by name within this organization. The Schedule J base / bonus / deferred breakdown is not parsed into this dataset.
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Questions the 990 asks
The form asks each of these directly. These are the filed answers.
- Family or business ties among officersPt VI · Ln 2No
- Top official's pay set by an independent reviewPt VI · Ln 15aNo
Programs and updates
Advances companies that engage customers through contact centers and omni-channel communication.
Questions for Professional Association for Customer
Your first name shows with your question. Professional Association for Customer answers here, for everyone.
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The professional association for customer engagement self regulatory organization (pace-sro), a division of pace, incorproates aspects of governmental regulations and consumer protection rules for contact centers.
The members of professional association for customer engagement, inc. (pace) include the call centers, trainers, consultans, and equipment suppliers that initiate, faciliatate, and generate telephone, internet and email sales.
During the year, pace held over multiple events for the benefit of its members. These events further the association's objective of providing education and networking opportunities and continuing to improve the overall health of the contact center channel.
By the numbers
The FY2023 990, line by line.
Download 990
| Line | Start FY23 | End FY23 |
|---|---|---|
| Cash and savingsLn 1–2 | $95K | $7K |
| Total assetsLn 16 | $427K | $418K |
| LiabilitiesLn 26 | $624K | $870K |
| Net assetsLn 32 | −$198K | −$452K |
| Line | Total | Programs | Management | Fundraising |
|---|---|---|---|---|
| Pay of current officers, directors and key staffLn 5 | $250K | $68K | $120K | $62K |
| Other salaries and wagesLn 7 | $109K | $29K | $52K | $27K |
| Management feesLn 11a | $12K | $3K | $6K | $3K |
| Legal feesLn 11b | $47K | $13K | $22K | $12K |
| Accounting feesLn 11c | $53K | $15K | $25K | $13K |
| Lobbying feesLn 11d | $15K | $4K | $7K | $4K |
| Other fees for servicesLn 11g | $184K | $92K | $92K | |
| Advertising and promotionLn 12 | $144K | $51K | $61K | $32K |
| Office expensesLn 13 | $48K | $25K | $15K | $8K |
| Information technologyLn 14 | $65K | $18K | $30K | $16K |
| TravelLn 17 | $89K | $25K | $42K | $22K |
| Conferences, conventions and meetingsLn 19 | $695K | $695K | ||
| InsuranceLn 23 | $3K | $741 | $1K | $662 |
| Other expenses (24a–d)Ln 24 | $10K | $4K | $4K | $2K |
| Total functional expensesLn 25 | $1.7M | $1.0M | $477K | $202K |
Filing history
| Year | Money in | Money out | In minus out | Net assets | Download |
|---|---|---|---|---|---|
| FY2024 Latest | 990 PDF | ||||
| FY2023 Viewing | $1.4M | $1.7M | −$295K | −$452K | 990 PDF |
| FY2022 | Not on file | ||||
| FY2021 | $697K | $599K | $98K | $190K | 990 PDF |
| FY2020 | $826K | $713K | $113K | $92K | 990 PDF |
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Schedules filed Part IV
See the full FY2023 990 (6 parts)
Part I · Summary $1,428,274 revenue, 12 lines filed
Part VI · Governance 23 of 23 board members independent, 1 to look at
Part VIII · Statement of revenue $1,428,274 across 7 lines filed
Part IX · Statement of functional expenses $1,723,265 across 14 lines filed
Part X · Balance sheet $417,750 assets, 7 lines filed
Part XI · Reconciliation of net assets −$451,978 net assets at year end
Form 990 e-file (XML) FY2023 from the IRS · Classification, formation year and address from the IRS Business Master File
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