Is it real?
Yes. Exemption reinstated (2014-05-15). Per the IRS revocation list. Latest filing on record: FY2024.
IRS Pub. 78 · IRS Auto-Revocation List · IRS Business Master File
Who runs it and what they're paid
18 people listed on the 990; $109K paid to officers and key staff.
Compensation history total reportable pay by year · 4 named individuals · Part VII
| Name | FY2023 | FY2020 |
|---|---|---|
| Rob Seaver | $150,000 | — |
| Joe Laskowski | $100,000 | — |
| Stuart Discount | — | $66,092 |
| Christine Haerich | — | $42,594 |
Total reportable compensation (Form 990 Part VII column D / Schedule J column E) by filing year, matched by name within this organization. The Schedule J base / bonus / deferred breakdown is not parsed into this dataset.
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Questions the 990 asks
The form asks each of these directly. These are the filed answers.
- Family or business ties among officersPt VI · Ln 2Yes
- Top official's pay set by an independent reviewPt VI · Ln 15aNo
Programs and updates
Advances companies that engage customers through contact centers and omni-channel communication.
Questions for Professional Association for Customer
Your first name shows with your question. Professional Association for Customer answers here, for everyone.
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The professional association for customer engagement self regulatory organization (pace-sro), a division of pace, incorporates aspects of governmental regulations and consumer protection rules for contact centers.
The members of professional association for customer engagement, inc. (pace) include the call centers, trainers, consultants, and equipment suppliers that initiate, facilitate, and generate telephone, internet, and email sales.
During the year, pace held over 10 national events, with attendance exceeding 1,500, for the benefit of its members. These events further the association's objective of providing education and networking opportunities and continuing to improve the overall health of the contact center channel.
By the numbers
The FY2020 990, line by line.
Download 990
| Line | Start FY20 | End FY20 |
|---|---|---|
| Cash and savingsLn 1–2 | $81K | $78K |
| Total assetsLn 16 | $277K | $278K |
| LiabilitiesLn 26 | $298K | $186K |
| Net assetsLn 32 | −$21K | $92K |
| Line | Total | Programs | Management | Fundraising |
|---|---|---|---|---|
| Pay of current officers, directors and key staffLn 5 | $109K | |||
| Other salaries and wagesLn 7 | $145K | |||
| Other employee benefitsLn 9 | $578 | |||
| Payroll taxesLn 10 | $20K | |||
| Legal feesLn 11b | $48K | |||
| Accounting feesLn 11c | $2K | |||
| Lobbying feesLn 11d | $30K | |||
| Other fees for servicesLn 11g | $60K | |||
| Advertising and promotionLn 12 | $152K | |||
| Office expensesLn 13 | $23K | |||
| OccupancyLn 16 | $11K | |||
| TravelLn 17 | $4K | |||
| Conferences, conventions and meetingsLn 19 | $72K | |||
| InsuranceLn 23 | $4K | |||
| Other expenses (24a–d)Ln 24 | $32K | |||
| All other expensesLn 24e | $229 | |||
| Total functional expensesLn 25 | $713K |
Filing history
| Year | Money in | Money out | In minus out | Net assets | Download |
|---|---|---|---|---|---|
| FY2024 Latest | 990 PDF | ||||
| FY2023 | $1.4M | $1.7M | −$295K | −$452K | 990 PDF |
| FY2022 | Not on file | ||||
| FY2021 | $697K | $599K | $98K | $190K | 990 PDF |
| FY2020 Viewing | $826K | $713K | $113K | $92K | 990 PDF |
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Schedules filed Part IV
See the full FY2020 990 (6 parts)
Part I · Summary $826,364 revenue, 12 lines filed
Part VI · Governance 16 of 16 board members independent, 2 to look at
Part VIII · Statement of revenue $826,364 across 6 lines filed
Part IX · Statement of functional expenses $713,376 across 16 lines filed
Part X · Balance sheet $277,593 assets, 11 lines filed
Part XI · Reconciliation of net assets $91,891 net assets at year end
Form 990 e-file (XML) FY2020 from the IRS · Classification, formation year and address from the IRS Business Master File
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