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Professional Association for Customer FY2021 filing

Brownsburg, INUnknown exempt organization EIN 22-2582290Revenue $697K in FY2021

On file with the IRSpaceassociation.org7230 Arbuckle Commons 190 · Brownsburg, IN

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The Professional Association for Customer engagement (pace) is the only non-profit trade Association dedicated exclusively to the advancement of companies that engage with customers via the contact center.we promote our members ability to provide outstanding Customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media.

Mission: Form 990 Part I, line 1

Before you give

FY2021 · Form 990Independent: from IRS data, not the org
Download 990
Latest return
FY2024
latest Form 990
Looks good: the latest return is for FY2024, 2 tax years back; within 2 tax years.
IRS e-file · Filing history
Surplus or deficit
2 of 3
filings with a surplus
Average deficit $28K a year · 3% of revenue · last 3 filings
Fine: a surplus in 2 of the last 3 filings.
Pt I · Ln 19 · 3 filings
Cash reserves
4 mo
of spending, in cash
Looks good: 3.6 months of spending in cash; 3 or more.
Pt X · Ln 1–2 · Pt I · Ln 18
Liabilities
$107K
36% of total assets
Looks good: liabilities are 36% of assets; 50% or less.
Pt X · Ln 26
Independent board members
13
of 13 voting members
Looks good: 13 of 13 voting members are independent, a majority.
Pt VI · Ln 1a–1b
Looks goodFineWorth a lookConcernNo data yetTap a box for the reason.
Revenue
$697K
-16% vs prior year
Spent
$599K
Net assets
$190K
By yearFY2020–FY2024
Revenue
$697K
FY2021▼ -16%
Tap a bar for its year
Revenue by fiscal year
FY2020$826K
FY2021$697K
FY2023$1.4M
FY2024Not on file
Expenses
$599K
FY2021▼ -16%
Tap a bar for its year
Expenses by fiscal year
FY2020$713K
FY2021$599K
FY2023$1.7M
FY2024Not on file
Net assets
$190K
FY2021▲ +107%
Tap a bar for its year
Net assets by fiscal year
FY2020$92K
FY2021$190K
FY2023−$452K
FY2024Not on file

From the FY2021 Form 990 · figures checked against the IRS filing · see the original

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You’re viewing the FY2021 filing — not the latest on file. See the latest (FY2024) →

Is it real?

Yes. Exemption reinstated (2014-05-15). Per the IRS revocation list. Latest filing on record: FY2024.

IRS Pub. 78 · IRS Auto-Revocation List · IRS Business Master File

Who runs it and what they're paid

13 people listed on the 990.

Part VII, Section A · reportable compensation
$0Pt VII · Sec A
Mark Boehmer
Secretary
$0Pt VII · Sec A
Karl Koster
Director
$0Pt VII · Sec A
$0Pt VII · Sec A
Rob Marshall
Director
$0Pt VII · Sec A
Christa Heibel
Vice Chair
$0Pt VII · Sec A
$0Pt VII · Sec A
Reid Houser
Director
$0Pt VII · Sec A

Compensation history total reportable pay by year · 4 named individuals · Part VII

NameFY2023FY2020
Rob Seaver$150,000—
Joe Laskowski$100,000—
Stuart Discount—$66,092
Christine Haerich—$42,594

Total reportable compensation (Form 990 Part VII column D / Schedule J column E) by filing year, matched by name within this organization. The Schedule J base / bonus / deferred breakdown is not parsed into this dataset.

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Questions the 990 asks

The form asks each of these directly. These are the filed answers.

  • Family or business ties among officersPt VI · Ln 2Yes
  • Top official's pay set by an independent reviewPt VI · Ln 15aNo

Programs and updates

Advances companies that engage customers through contact centers and omni-channel communication.

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Provided by the organization

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3 programs · in their own filed words · FY2021
01

The professional association for customer engagement self regulatory organization (pace-sro), a division of pace, incorporates aspects of governmental regulations and consumer protection rules for contact centers.

Pt IX · col B
02

The members of professional association for customer engagement, inc. (pace) include the call centers, trainers, consultants, and equipment suppliers that initiate, facilitate, and generate telephone, internet, and email sales.

Pt IX · col B
03

During the year, pace held over 10 national (virtual) events, with attendance exceeding 1,500, for the benefit of its members. These events further the association's objective of providing education and networking opportunities and continuing to improve the overall health of the contact center channel.

Pt IX · col B

By the numbers

The FY2021 990, line by line.

Download 990
from philanthropy.org
1The main four
Money inPt VIII
$697K
Ln 12
Gifts and grantsLn 1h$359K
Fees for servicesLn 2g$338K
Investment incomeLn 3$15
Money outPt IX
$599K
Ln 25
Owns and owesPt X
$190K
net assets · Ln 32
Cash and savingsLn 1–2$179K
Total assetsLn 16$297K
LiabilitiesLn 26$107K
PeoplePt VI, VII
13
listed · VII A
PaidVII A0
Voting boardVI 1a13
IndependentVI 1b13
2In more detail
Revenue in detailPt VIII
Gifts and grantsLn 1h$359K
Fees for servicesLn 2g$338K
Investment incomeLn 3$15
Total revenueLn 12$697K
Assets in detailPt X, end of year
CashLn 1$96K
SavingsLn 2$83K
Cash and savings togetherLn 1–2$179K
Other assetsLn 15$575
Total assetsLn 16$297K
LiabilitiesLn 26$107K
Net assetsLn 32$190K
OperationsPt I, VI
EmployeesI 53
VolunteersI 6100
Fiscal year endsHeaderDecember
Conflict-of-interest policyVI 12aYes
Whistleblower policyVI 13Yes
Records policyVI 14Yes
3Year over year
Balance sheet, start vs end of yearPt X · col A, B
LineStart FY21End FY21
Cash and savingsLn 1–2$78K$179K
Total assetsLn 16$278K$297K
LiabilitiesLn 26$186K$107K
Net assetsLn 32$92K$190K
4Every line
Statement of functional expensesPt IX · every line
LineTotalProgramsManagementFundraising
Other salaries and wagesLn 7$191K
Other employee benefitsLn 9$567
Payroll taxesLn 10$16K
Legal feesLn 11b$38K
Accounting feesLn 11c$3K
Lobbying feesLn 11d$24K
Other fees for servicesLn 11g$80K
Advertising and promotionLn 12$105K
Office expensesLn 13$5K
OccupancyLn 16$8K
TravelLn 17$1K
Conferences, conventions and meetingsLn 19$68K
InsuranceLn 23$4K
Other expenses (24a–d)Ln 24$57K
All other expensesLn 24e$150
Total functional expensesLn 25$599K

Filing history

YearMoney inMoney outIn minus outNet assetsDownload
FY2024 Latest 990 PDF
FY2023 $1.4M$1.7M−$295K−$452K 990 PDF
FY2022 Not on file
FY2021 Viewing $697K$599K$98K$190K 990 PDF
FY2020 $826K$713K$113K$92K 990 PDF

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Schedules filed Part IV

III · Programs R · Related orgs G · Fundraising L · Interested persons I · Grants O · Explanations
See the full FY2021 990 (6 parts)
Part I · Summary $697,229 revenue, 12 lines filed
I-8 Contributions and grantsPrior year $429,236$358,870
I-9 Program service revenuePrior year $373,417$338,344
I-10 Investment incomePrior year $16$15
I-11 Other revenuePrior year $23,695$0
I-12 Total revenuePrior year $826,364$697,229
I-13 Grants and similar amounts paidPrior year $0$0
I-14 Benefits paid to membersPrior year $0$0
I-15 Salaries and benefitsPrior year $273,878$206,933
I-16a Professional fundraising feesPrior year $0$0
I-17 Other expensesPrior year $439,498$392,407
I-18 Total expensesPrior year $713,376$599,340
I-19 Revenue less expensesPrior year $112,988$97,889
Part VI · Governance 13 of 13 board members independent, 2 to look at
VI-1a Voting members of the governing body13
VI-1b Independent voting members13
VI-2 Family or business relationship among officers or directorsYes
VI-15a Process for setting top official's payNo
VI-12a Written conflict of interest policyYes
VI-13 Written whistleblower policyYes
VI-14 Document retention and destruction policyYes
Part VIII · Statement of revenue $697,229 across 5 lines filed
VIII-1b Membership dues$358,870
VIII-1h Total contributions, gifts and grants$358,870
VIII-2a-f Program service revenue, itemized rows (sum of 2a–2f as filed)Related to mission $338,344$338,344
VIII-3 Investment incomeExcluded from tax $15$15
VIII-12 Total revenueRelated to mission $338,344 · Unrelated business $0 · Excluded from tax $15$697,229
Part IX · Statement of functional expenses $599,340 across 15 lines filed
IX-7 Other salaries and wages$190,532
IX-9 Other employee benefits$567
IX-10 Payroll taxes$15,834
IX-11b Legal fees$38,412
IX-11c Accounting fees$2,600
IX-11d Lobbying fees$23,977
IX-11g Other fees for services$80,000
IX-12 Advertising and promotion$105,100
IX-13 Office expenses$4,781
IX-16 Occupancy$7,515
IX-17 Travel$1,163
IX-19 Conferences, conventions and meetings$68,102
IX-23 Insurance$3,807
IX-24 Other expenses (24a–d)$56,800
IX-24e All other expenses$150
IX-25 Total functional expenses$599,340
Part X · Balance sheet $296,900 assets, 11 lines filed
X-1 Cash, non-interest-bearingStart of year $7,259$95,924
X-2 Savings and temporary cash investmentsStart of year $71,192$83,206
X-4 Accounts receivableStart of year $160,490$77,195
X-9 Prepaid expenses and deferred chargesStart of year $38,002$40,000
X-15 Other assetsStart of year $650$575
X-16 Total assetsStart of year $277,593$296,900
X-17 Accounts payable and accrued expensesStart of year $30,784$14,542
X-19 Deferred revenueStart of year $154,918$42,681
X-26 Total liabilitiesStart of year $185,702$107,120
X-32 Total net assets or fund balancesStart of year $91,891$189,780
X-33 Total liabilities and net assetsStart of year $277,593$296,900
Part XI · Reconciliation of net assets $189,780 net assets at year end
XI-1 Total revenue$697,229
XI-2 Total expenses$599,340
XI-3 Revenue less expenses$97,889
XI-4 Net assets at start of year$91,891
XI-9 Other changes in net assets$0
XI-10 Net assets at end of year$189,780

Form 990 e-file (XML) FY2021 from the IRS · Classification, formation year and address from the IRS Business Master File

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