Empowering people of all ages through an array of human services and advocacy.

501(c)(3) charity; gifts are tax-deductible.
84¢ of each $1 spent went to programs.
$441K paid to officers and key staff.
Mission: Form 990 Part I, line 1 · Status: IRS Pub. 78 · Programs: Part IX · Pay: Part VII

Before you give

FY2020 · Form 990Independent: from IRS data, not the org
Download 990
IRS status
501(c)(3)
not on the IRS revocation list
Looks good: listed by the IRS and not on the revocation list.
IRS BMF · Auto-Revocation List
Tax-deductible gifts
Yes
Donations are tax-deductible
Looks good: the IRS lists gifts to it as deductible.
IRS Pub. 78 · IRS BMF
Latest return
FY2024
latest Form 990
Looks good: the latest return is for FY2024, 2 tax years back; within 2 tax years.
IRS e-file · Filing history
Surplus or deficit
5 of 5
filings with a surplus
Average surplus $2.4M a year · 11% of revenue · last 5 filings
Looks good: a surplus in 5 of the last 5 filings.
Pt I · Ln 19 · 5 filings
Spent on programs
84%
of spending
Looks good: 84% of spending went to programs; 75% or more.
Pt IX · Ln 25 · col B
Pay to officers and key staff
$441K
to officers and key staff · 3% of spending
Looks good: pay to officers and key staff is 3% of spending; 15% or less.
Pt VII · Sec A
2 mo
of spending, in cash
Plus $21.3M in investments, Pt X · Ln 11–13
Fine: 2.1 months of spending in cash; 1 to 3.
Pt X · Ln 1–2 · Pt I · Ln 18
Named funders
12
named funders · $1.0M
Looks good: 12 funders name it on their filings; 3 or more.
Funders’ Sch. I, 990-PF
Liabilities
$8.7M
28% of total assets
Looks good: liabilities are 28% of assets; 50% or less.
Pt X · Ln 26
Independent board members
17
of 17 voting members
Looks good: 17 of 17 voting members are independent, a majority.
Pt VI · Ln 1a–1b
Looks goodFineWorth a lookConcernNo data yetTap a box for the reason.
Revenue
$16.2M
Spent
$15.5M
To programs
84%
Net assets
$22.3M
By yearFY2020–FY2024
Revenue
$16.2M
FY2020
Tap a bar for its year
Revenue by fiscal year
FY2020$16.2M
FY2021$19.1M
FY2022$20.1M
FY2023$28.0M
FY2024$23.7M
Expenses
$15.5M
FY2020
Tap a bar for its year
Expenses by fiscal year
FY2020$15.5M
FY2021$16.7M
FY2022$18.8M
FY2023$21.3M
FY2024$22.9M
Net assets
$22.3M
FY2020
Tap a bar for its year
Net assets by fiscal year
FY2020$22.3M
FY2021$26.2M
FY2022$24.0M
FY2023$32.9M
FY2024$34.7M

From the FY2020 Form 990 · figures checked against the IRS filing · see the original

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You’re viewing the FY2020 filing — not the latest on file. See the latest (FY2024) →

Is it real?

Yes. Never revoked by the IRS. Latest filing on record: FY2024. IRS ruling in Sep 1942.

IRS Pub. 78 · IRS Auto-Revocation List · IRS Business Master File

Where the money goes

84 cents of each dollar spent went to programs.

Program services 84% · $13.1M Management & general 12% · $1.8M Fundraising 4% · $637K

Form 990 Part IX, line 25, columns B–D. Every line is in By the numbers.

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Who runs it and what they're paid

21 people listed on the 990; $441K paid to officers and key staff.

Part VII, Section A · reportable compensation
Chief Executive Officer
$203,971Pt VII · Sec A
Chief Operating Officer
$123,255Pt VII · Sec A
Chief Financial Officer
$86,808Pt VII · Sec A
Chief Financial Officer
$26,785Pt VII · Sec A
Trustee
$0Pt VII · Sec A
$0Pt VII · Sec A
$0Pt VII · Sec A
$0Pt VII · Sec A

Borja Alvarez De Toledo’s $221K as Chief Executive Officer is at the 53rd percentile of top reported officer pay among 3122 $10–100M human services nonprofits. Peer set: organizations in the same NTEE major field of work and revenue-size band, compared on each org’s own highest-paid officer/key-employee, from Form 990 Part VII / 990-PF Part VIII. Descriptive placement, not a verdict on whether the pay is appropriate.

Compensation history total reportable pay by year · 8 named individuals · Part VII

NameFY2024FY2023FY2022FY2021FY2020
Borja Alvarez De Toledo$220,693$205,488$200,144$195,227$203,971
Colleen Ives$147,085$154,339$131,929$117,824$123,255
Jeanine Wall$121,473————
Denise Bennett$113,301$104,437———
Jeannie Wall—$110,417———
Caryn Lemay$109,323$100,640———
Eugenia Ferrante———$59,086$86,808
Kerrie Landry——$40,975$34,489—

Total reportable compensation (Form 990 Part VII column D / Schedule J column E) by filing year, matched by name within this organization. The Schedule J base / bonus / deferred breakdown is not parsed into this dataset.

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Questions the 990 asks

The form asks each of these directly. These are the filed answers.

  • Family or business ties among officersPt VI · Ln 2No
  • Top official's pay set by an independent reviewPt VI · Ln 15aYes

Programs and updates

Provides human services and advocacy to empower people of all ages.

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Provided by the organization

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3 programs · $9.5M · in their own filed words · FY2020
01

Child Abuse Prevention

Provided services to 2,800 individuals and families. Services are provided in family homes and include assisting parents with development of skills to help their children, provide emotional support, encouragement and empowerment, and offer practical solutions to help in managing family life.

$3.7Mprogram expense
02

Child Abuse Treatment and Family Strengthening

Provided services to 2,200 individuals and families. Programs are primarily ordered by the state of NH for families in need of services such as supervised visits between a parent and child, and emotional support and practical solutions for managing family life.

$3.1Mprogram expense
03

Homemaker Services and Adult In-Home Care

Assists handicapped persons in their homes with shopping, personal laundry, preparation of meals, housekeeping and other care.

$2.7Mprogram expense

Funders

Who pays for it.

From grant filings on record. Receipts are incomplete: individual donors are never listed.

Grants

Schedule I · received and paid
Grants received · FY2024
See all 12 funders →
Grants paid · 29 grants · $4.9M · 2020–2024
Unitemized GrantFY2024$642,699
Unitemized GrantFY2024$604,457
Unitemized GrantFY2024$23,155
Unitemized GrantFY2024$240
Unitemized GrantFY2023$675,794
Unitemized GrantFY2023$388,607
Unitemized GrantFY2023$13,317
Unitemized GrantFY2022$626,130
Unitemized GrantFY2022$259,436
Unitemized GrantFY2022$79,831
Unitemized GrantFY2021$367,523
Unitemized GrantFY2021$349,742
Unitemized GrantFY2021$120,586
Unitemized GrantFY2021$53,000
Unitemized GrantFY2021$6,481
Unitemized GrantFY2021$3,447
Unitemized GrantFY2021$316
Unitemized GrantFY2021$233
See all 29 grants →

By the numbers

The FY2020 990, line by line.

1The main four
Money inPt VIII
$16.2M
Ln 12
Gifts and grantsLn 1h$10.6M
Fees for servicesLn 2g$4.9M
Investment incomeLn 3$624K
Money outPt IX
$15.5M
Ln 25
Programscol B$13.1M
Managementcol C$1.8M
Fundraisingcol D$637K
Owns and owesPt X
$22.3M
net assets · Ln 32
Cash and savingsLn 1–2$2.7M
Total assetsLn 16$30.9M
LiabilitiesLn 26$8.7M
PeoplePt VI, VII
21
listed · VII A
PaidVII A4
Voting boardVI 1a17
IndependentVI 1b17
2In more detail
Revenue in detailPt VIII
Gifts and grantsLn 1h$10.6M
Government grantsLn 1e$8.3M
Noncash giftsLn 1g$48K
Fundraising eventsLn 1c$509K
Fees for servicesLn 2g$4.9M
Investment incomeLn 3$624K
Other incomeLn 4–11$69K
Gains on assetsLn 7$28K
Total revenueLn 12$16.2M
Assets in detailPt X, end of year
CashLn 1$2.7M
Cash and savings togetherLn 1–2$2.7M
InvestmentsLn 11–13$21.3M
Land, buildings, equipmentLn 10c$992K
Other assetsLn 15$4.5M
Total assetsLn 16$30.9M
LiabilitiesLn 26$8.7M
Net assetsLn 32$22.3M
OperationsPt I, VI
EmployeesI 5358
VolunteersI 667
Fiscal year endsHeaderDecember
Conflict-of-interest policyVI 12aYes
Whistleblower policyVI 13Yes
Records policyVI 14Yes
3Year over year
Balance sheet, start vs end of yearPt X · col A, B
LineStart FY20End FY20
Cash and savingsLn 1–2$25K$2.7M
InvestmentsLn 11–13$18.9M$21.3M
Land, buildings, equipmentLn 10c$858K$992K
Total assetsLn 16$25.6M$30.9M
LiabilitiesLn 26$6.0M$8.7M
Net assetsLn 32$19.6M$22.3M
4Every line
Statement of functional expensesPt IX · every line
LineTotalProgramsManagementFundraising
Grants to domestic individualsLn 2$725K$725K
Pay of current officers, directors and key staffLn 5$510K$113K$397K
Other salaries and wagesLn 7$8.5M$7.5M$611K$388K
Pension plan contributionsLn 8$93K$51K$35K$7K
Other employee benefitsLn 9$1.2M$1.1M$86K$23K
Payroll taxesLn 10$969K$853K$84K$32K
Legal feesLn 11b$15K$15K
Accounting feesLn 11c$35K$35K
Investment management feesLn 11f$32K$32K
Other fees for servicesLn 11g$718K$524K$114K$80K
Office expensesLn 13$680K$581K$49K$50K
Information technologyLn 14$178K$155K$14K$9K
OccupancyLn 16$913K$686K$186K$41K
TravelLn 17$224K$220K$4K$75
Conferences, conventions and meetingsLn 19$129K$95K$34K$821
InterestLn 20$277K$236K$38K$3K
Depreciation, depletion and amortizationLn 22$143K$90K$53K
InsuranceLn 23$93K$78K$12K$3K
Other expenses (24a–d)Ln 24$149K$115K$32K$3K
Total functional expensesLn 25$15.5M$13.1M$1.8M$637K

Filing history

YearMoney inMoney outIn minus outNet assetsDownload
FY2024 Latest $23.7M$22.9M$790K$34.7M 990 PDF
FY2023 $28.0M$21.3M$6.6M$32.9M 990 PDF
FY2022 $20.1M$18.8M$1.3M$24.0M 990 PDF
FY2021 $19.1M$16.7M$2.4M$26.2M 990 PDF
FY2020 Viewing $16.2M$15.5M$655K$22.3M 990 PDF

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Schedules filed Part IV

III · Programs R · Related orgs G · Fundraising L · Interested persons I · Grants A · Public support M · Noncash J · Pay O · Explanations
See the full FY2020 990 (6 parts)
Part I · Summary $16,202,512 revenue, 12 lines filed
I-8 Contributions and grantsPrior year $7,335,446$10,616,915
I-9 Program service revenuePrior year $5,524,270$4,892,693
I-10 Investment incomePrior year $606,276$623,913
I-11 Other revenuePrior year $165,521$68,991
I-12 Total revenuePrior year $13,631,513$16,202,512
I-13 Grants and similar amounts paidPrior year $716,800$725,246
I-14 Benefits paid to membersPrior year $0$0
I-15 Salaries and benefitsPrior year $10,012,306$11,237,944
I-16a Professional fundraising feesPrior year $0$0
I-17 Other expensesPrior year $3,210,190$3,584,668
I-18 Total expensesPrior year $13,939,296$15,547,858
I-19 Revenue less expensesPrior year −$307,783$654,654
Part VI · Governance 17 of 17 board members independent, no flags
VI-1a Voting members of the governing body17
VI-1b Independent voting members17
VI-2 Family or business relationship among officers or directorsNo
VI-12a Written conflict of interest policyYes
VI-13 Written whistleblower policyYes
VI-14 Document retention and destruction policyYes
VI-15a Process for setting top official's payYes
Part VIII · Statement of revenue $16,202,512 across 12 lines filed
VIII-1a Federated campaigns$142,263
VIII-1c Fundraising events$508,846
VIII-1e Government grants$8,253,575
VIII-1f All other contributions, gifts and grants$1,712,231
VIII-1g Noncash contributions (included above)$48,079
VIII-1h Total contributions, gifts and grants$10,616,915
VIII-2a-f Program service revenue, itemized rows (sum of 2a–2f as filed)Related to mission $4,892,693$4,892,693
VIII-3 Investment incomeExcluded from tax $596,198$596,198
VIII-7 Net gain or loss on sales of assetsExcluded from tax $27,715$27,715
VIII-8 Net income from fundraising eventsExcluded from tax −$87,140−$87,140
VIII-11a-d Other revenue, itemized rows (sum of 11a–11d as filed)Excluded from tax $156,131$156,131
VIII-12 Total revenueRelated to mission $4,892,693 · Unrelated business $0 · Excluded from tax $692,904$16,202,512
Part IX · Statement of functional expenses $15,547,858 across 19 lines filed
IX-2 Grants to domestic individualsPrograms $725,246$725,246
IX-5 Pay of current officers, directors and key staffPrograms $113,003 · Management $396,922$509,925
IX-7 Other salaries and wagesPrograms $7,496,257 · Management $610,814 · Fundraising $387,778$8,494,849
IX-8 Pension plan contributionsPrograms $51,179 · Management $35,000 · Fundraising $7,131$93,310
IX-9 Other employee benefitsPrograms $1,061,424 · Management $86,209 · Fundraising $22,756$1,170,389
IX-10 Payroll taxesPrograms $853,429 · Management $84,386 · Fundraising $31,656$969,471
IX-11b Legal feesManagement $14,795$14,795
IX-11c Accounting feesManagement $34,545$34,545
IX-11f Investment management feesManagement $31,950$31,950
IX-11g Other fees for servicesPrograms $524,432 · Management $113,605 · Fundraising $79,701$717,738
IX-13 Office expensesPrograms $580,745 · Management $49,108 · Fundraising $49,682$679,535
IX-14 Information technologyPrograms $155,169 · Management $14,488 · Fundraising $8,829$178,486
IX-16 OccupancyPrograms $685,648 · Management $186,217 · Fundraising $41,054$912,919
IX-17 TravelPrograms $219,767 · Management $3,944 · Fundraising $75$223,786
IX-19 Conferences, conventions and meetingsPrograms $95,019 · Management $33,592 · Fundraising $821$129,432
IX-20 InterestPrograms $236,318 · Management $37,781 · Fundraising $2,779$276,878
IX-22 Depreciation, depletion and amortizationPrograms $89,522 · Management $53,008$142,530
IX-23 InsurancePrograms $78,300 · Management $12,082 · Fundraising $2,623$93,005
IX-24 Other expenses (24a–d)Programs $114,666 · Management $31,803 · Fundraising $2,600$149,069
IX-25 Total functional expensesPrograms $13,080,124 · Management $1,830,249 · Fundraising $637,485$15,547,858
Part X · Balance sheet $30,921,376 assets, 16 lines filed
X-1 Cash, non-interest-bearingStart of year $25,147$2,723,577
X-3 Pledges and grants receivableStart of year $1,339,196$845,159
X-4 Accounts receivable$355,608
X-9 Prepaid expenses and deferred chargesStart of year $144,674$177,418
X-10c Land, buildings and equipment, netStart of year $858,117$992,112
X-11 Publicly traded securitiesStart of year $18,887,020$21,332,022
X-15 Other assetsStart of year $4,353,656$4,495,480
X-16 Total assetsStart of year $25,607,810$30,921,376
X-17 Accounts payable and accrued expensesStart of year $782,567$859,606
X-20 Tax-exempt bond liabilitiesStart of year $4,065,000$3,915,000
X-25 Other liabilitiesStart of year $1,139,208$3,876,961
X-26 Total liabilitiesStart of year $5,986,775$8,651,567
X-27 Net assets without donor restrictionsStart of year $14,791,755$16,926,378
X-28 Net assets with donor restrictionsStart of year $4,829,280$5,343,431
X-32 Total net assets or fund balancesStart of year $19,621,035$22,269,809
X-33 Total liabilities and net assetsStart of year $25,607,810$30,921,376
Part XI · Reconciliation of net assets $22,269,809 net assets at year end
XI-1 Total revenue$16,202,512
XI-2 Total expenses$15,547,858
XI-3 Revenue less expenses$654,654
XI-4 Net assets at start of year$19,621,035
XI-5 Net unrealized gains (losses) on investments$1,994,120
XI-9 Other changes in net assets$0
XI-10 Net assets at end of year$22,269,809

Form 990 e-file (XML) FY2020 from the IRS · Classification, formation year and address from the IRS Business Master File

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