Servicesource INC: Nonprofit Profile, Financials & Form 990 (EIN 54-0901256)

Revenue by fiscal year
FY2021	$141.6M
FY2023	$152.4M
FY2024	$159.0M
FY2025	$177.6M

Expenses by fiscal year
FY2021	$139.8M
FY2023	$148.4M
FY2024	$154.6M
FY2025	$172.5M

Net assets by fiscal year
FY2021	$54.6M
FY2023	$61.3M
FY2024	$67.9M
FY2025	$75.3M

Is it real?

Yes. Never revoked by the IRS. Latest filing on record: FY2025. IRS ruling in Sep 1972.

IRS Pub. 78 · IRS Auto-Revocation List · IRS Business Master File

Where the money goes

94 cents of each dollar spent went to programs.

94%

Program services 94% · $162.6M Management & general 5% · $9.4M Fundraising 0% · $508K

Form 990 Part IX, line 25, columns B–D. Every line is in By the numbers.

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Who runs it and what they're paid

26 people listed on the 990; $2.8M paid to officers and key staff.

Part VII, Section A · reportable compensation · most recent filed roster (FY2024); the FY2025 filing did not itemize Part VII

Donald Pincus

Evp-Contract Operations

$381,528Pt VII · Sec A

Mabelene Aycock

Svp-Operations

$316,406Pt VII · Sec A

Bruce Patterson

President/CEO

$313,228Pt VII · Sec A

Larry Crabtree

Svp-Operations (to 10/24)

$258,675Pt VII · Sec A

Richard Stonestreet

Vp-Operations

$241,129Pt VII · Sec A

Lisa Ward

Executive Vice President

$230,820Pt VII · Sec A

Nathaniel Hoover

Chief Financial Officer

$187,912Pt VII · Sec A

Kenneth Crum

Chief Operating Officer

$178,457Pt VII · Sec A

Donald Pincus’s $382K as Evp-Contract Operations is at the 18th percentile of top reported officer pay among 34 $100M+ employment nonprofits. Peer set: organizations in the same NTEE major field of work and revenue-size band, compared on each org’s own highest-paid officer/key-employee, from Form 990 Part VII / 990-PF Part VIII. Descriptive placement, not a verdict on whether the pay is appropriate.

Compensation history total reportable pay by year · 8 named individuals · Part VII

Name	FY2025	FY2024	FY2023	FY2021
Donald Pincus	$381,528	$367,281	$336,341	$303,261
Thomas Troeschel	—	—	$372,444	$298,837
Mabelene Aycock	$316,406	$297,944	$298,220	$265,414
Bruce Patterson	$313,228	$298,141	$285,302	$204,246
Larry Crabtree	$258,675	$254,187	$241,716	$222,789
Richard Stonestreet	$241,129	$230,063	$221,689	$202,976
Lisa Ward	$230,820	$222,725	$214,955	$167,134
Mark Hall	—	—	$204,339	$169,626

Total reportable compensation (Form 990 Part VII column D / Schedule J column E) by filing year, matched by name within this organization. The Schedule J base / bonus / deferred breakdown is not parsed into this dataset.

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Questions the 990 asks

The form asks each of these directly. These are the filed answers.

Family or business ties among officersPt VI · Ln 2No
Top official's pay set by an independent reviewPt VI · Ln 15aYes

Programs and updates

Connects people with disabilities to services, building more inclusive communities.

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Provided by the organization

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1 program · $162.6M · in their own filed words · FY2024

01

See Schedule O.

$162.6Mprogram expense

Funders

Who pays for it.

From grant filings on record. Receipts are incomplete: individual donors are never listed.

Grants

Schedule I · received and paid

Grants received · FY2024

Servicesource Foundation INCFY2024$573K

La Raza Services INCFY2024$99K

SourceamericaFY2024$43K

The Community Foundation for Greater Atlanta INCFY2024$10K

The National Restaurant Association Educational FoundationFY2024$10K

Total grants receivedfrom 5 funders$735K

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Grants paid · 16 grants · $8.8M · 2020–2024

Abilities INC of FloridaVA · FY2024$900,000

Central Fairfax Services INCVA · FY2024$650,000

Opportunity Center IncorporatedVA · FY2024$400,000

Unitemized GrantFY2024$218,331

Abilities INC of FloridaVA · FY2023$1,050,000

Central Fairfax Services INCVA · FY2023$600,000

Parc Community Partnership FoundationVA · FY2023$200,000

Central Fairfax Services INCVA · FY2022$500,000

Homes for Independence INCFL · FY2022$500,000

Opportunity Center IncorporatedVA · FY2022$500,000

Parc Community Partnership FoundationVA · FY2022$500,000

Servicesource Foundation INCVA · FY2022$30,860

Servicesource Foundation INCVA · FY2020$860,000

Central Fairfax Services INCVA · FY2020$701,000

Abilities INC of FloridaVA · FY2020$700,000

Opportunity Center IncorporatedVA · FY2020$500,000

By the numbers

The FY2025 990, line by line.

Download 990

from philanthropy.org

1The main four

Money inPt VIII

$177.6M

Ln 12

Fees for servicesLn 2g$174.0M

Gifts and grantsLn 1h$2.3M

Investment incomeLn 3$806K

Money outPt IX

$172.5M

Ln 25

Programscol B$162.6M

Managementcol C$9.4M

Fundraisingcol D$508K

Owns and owesPt X

$75.3M

net assets · Ln 32

Cash and savingsLn 1–2$3.6M

Total assetsLn 16$122.9M

LiabilitiesLn 26$47.6M

PeoplePt VI, VII

26

listed · VII A

PaidVII A13

Voting boardVI 1a13

IndependentVI 1b13

2In more detail

Revenue in detailPt VIII

Gifts and grantsLn 1h$2.3M

Government grantsLn 1e$804K

Fees for servicesLn 2g$174.0M

Investment incomeLn 3$806K

Other incomeLn 4–11$489K

Gains on assetsLn 7$400

Total revenueLn 12$177.6M

Assets in detailPt X, end of year

CashLn 1$10K

SavingsLn 2$3.6M

Cash and savings togetherLn 1–2$3.6M

InvestmentsLn 11–13$32.6M

Land, buildings, equipmentLn 10c$13.7M

Other assetsLn 15$40.2M

Total assetsLn 16$122.9M

LiabilitiesLn 26$47.6M

Net assetsLn 32$75.3M

OperationsPt I, VI

EmployeesI 51,643

VolunteersI 613

Fiscal year endsHeaderJune

Conflict-of-interest policyVI 12aYes

Whistleblower policyVI 13Yes

Records policyVI 14Yes

3Year over year

Balance sheet, start vs end of yearPt X · col A, B

Line	Start FY25	End FY25
Cash and savingsLn 1–2	$3.2M	$3.6M
InvestmentsLn 11–13	$27.4M	$32.6M
Land, buildings, equipmentLn 10c	$13.8M	$13.7M
Total assetsLn 16	$107.6M	$122.9M
LiabilitiesLn 26	$39.7M	$47.6M
Net assetsLn 32	$67.9M	$75.3M

4Every line

Statement of functional expensesPt IX · every line

Line	Total	Programs	Management	Fundraising
Grants to domestic organizationsLn 1	$1.9M	$1.9M
Grants to domestic individualsLn 2	$218K	$218K
Pay of current officers, directors and key staffLn 5	$2.0M	$1.7M	$230K	$7K
Other salaries and wagesLn 7	$69.9M	$61.4M	$8.2M	$263K
Pension plan contributionsLn 8	$4.9M	$4.3M	$574K	$18K
Other employee benefitsLn 9	$12.0M	$10.6M	$1.4M	$45K
Payroll taxesLn 10	$5.1M	$4.5M	$600K	$19K
Legal feesLn 11b	$215K	$213K	$2K	$67
Accounting feesLn 11c	$173K		$173K
Investment management feesLn 11f	$32K		$32K
Other fees for servicesLn 11g	$55.5M	$54.9M	$575K	$17K
Advertising and promotionLn 12	$51K	$50K	$528	$16
Office expensesLn 13	$407K	$387K	$20K	$1K
Information technologyLn 14	$2.4M	$1.3M	$1.1M	$4K
OccupancyLn 16	$3.3M	$3.2M	$160K	$9K
TravelLn 17	$766K	$649K	$109K	$9K
Conferences, conventions and meetingsLn 19	$596K	$504K	$85K	$7K
InterestLn 20	$153K	$130K	$22K	$2K
Depreciation, depletion and amortizationLn 22	$2.1M	$1.1M	$950K	$3K
InsuranceLn 23	$625K	$529K	$89K	$7K
Other expenses (24a–d)Ln 24	$9.0M	$14.0M	−$5.1M	$81K
All other expensesLn 24e	$1.2M	$1.0M	$204K	$16K
Total functional expensesLn 25	$172.5M	$162.6M	$9.4M	$508K

Filing history

Year	Money in	Money out	In minus out	Net assets	Download
FY2025 Latest Viewing	$177.6M	$172.5M	$5.1M	$75.3M	990 PDF
FY2024	$159.0M	$154.6M	$4.4M	$67.9M	990 PDF
FY2023	$152.4M	$148.4M	$4.0M	$61.3M	990 PDF
FY2022	Not on file
FY2021	$141.6M	$139.8M	$1.8M	$54.6M	990 PDF

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Schedules filed Part IV

III · Programs I · Grants R · Related orgs G · Fundraising L · Interested persons A · Public support F · Foreign M · Noncash

See the full FY2025 990 (6 parts)

Part I · Summary $177,596,091 revenue, 12 lines filed

I-8 Contributions and grantsPrior year $2,000,021$2,270,948

I-9 Program service revenuePrior year $155,424,265$174,029,999

I-10 Investment incomePrior year $664,802$805,670

I-11 Other revenuePrior year $954,074$489,474

I-12 Total revenuePrior year $159,043,162$177,596,091

I-13 Grants and similar amounts paidPrior year $2,122,850$2,168,331

I-14 Benefits paid to membersPrior year $0$0

I-15 Salaries and benefitsPrior year $82,564,015$93,855,521

I-16a Professional fundraising feesPrior year $0$0

I-17 Other expensesPrior year $69,946,015$76,521,643

I-18 Total expensesPrior year $154,632,880$172,545,495

I-19 Revenue less expensesPrior year $4,410,282$5,050,596

Part VI · Governance 13 of 13 board members independent, no flags

VI-1a Voting members of the governing body13

VI-1b Independent voting members13

VI-2 Family or business relationship among officers or directorsNo

VI-12a Written conflict of interest policyYes

VI-13 Written whistleblower policyYes

VI-14 Document retention and destruction policyYes

VI-15a Process for setting top official's payYes

Part VIII · Statement of revenue $177,596,091 across 10 lines filed

VIII-1d Related organizations$870,300

VIII-1e Government grants$804,402

VIII-1f All other contributions, gifts and grants$596,246

VIII-1h Total contributions, gifts and grants$2,270,948

VIII-2a-f Program service revenue, itemized rows (sum of 2a–2f as filed)Related to mission $174,029,999$174,029,999

VIII-3 Investment incomeExcluded from tax $805,270$805,270

VIII-6 Net rental income or lossExcluded from tax $410,640$410,640

VIII-7 Net gain or loss on sales of assetsExcluded from tax $400$400

VIII-11a-d Other revenue, itemized rows (sum of 11a–11d as filed)Excluded from tax $78,834$78,834

VIII-12 Total revenueRelated to mission $174,029,999 · Unrelated business $0 · Excluded from tax $1,295,144$177,596,091

Part IX · Statement of functional expenses $172,545,495 across 22 lines filed

IX-1 Grants to domestic organizationsPrograms $1,950,000$1,950,000

IX-2 Grants to domestic individualsPrograms $218,331$218,331

IX-5 Pay of current officers, directors and key staffPrograms $1,723,631 · Management $229,777 · Fundraising $7,371$1,960,779

IX-7 Other salaries and wagesPrograms $61,408,837 · Management $8,186,388 · Fundraising $262,608$69,857,833

IX-8 Pension plan contributionsPrograms $4,304,207 · Management $573,792 · Fundraising $18,407$4,896,406

IX-9 Other employee benefitsPrograms $10,567,669 · Management $1,408,772 · Fundraising $45,192$12,021,633

IX-10 Payroll taxesPrograms $4,499,765 · Management $599,862 · Fundraising $19,243$5,118,870

IX-11b Legal feesPrograms $212,523 · Management $2,225 · Fundraising $67$214,815

IX-11c Accounting feesManagement $172,854$172,854

IX-11f Investment management feesManagement $31,664$31,664

IX-11g Other fees for servicesPrograms $54,924,224 · Management $575,137 · Fundraising $17,280$55,516,641

IX-12 Advertising and promotionPrograms $50,446 · Management $528 · Fundraising $16$50,990

IX-13 Office expensesPrograms $386,746 · Management $19,639 · Fundraising $1,112$407,497

IX-14 Information technologyPrograms $1,286,361 · Management $1,076,751 · Fundraising $3,854$2,366,966

IX-16 OccupancyPrograms $3,150,634 · Management $159,982 · Fundraising $9,062$3,319,678

IX-17 TravelPrograms $648,540 · Management $109,280 · Fundraising $8,666$766,486

IX-19 Conferences, conventions and meetingsPrograms $504,472 · Management $85,004 · Fundraising $6,741$596,217

IX-20 InterestPrograms $129,875 · Management $21,884 · Fundraising $1,735$153,494

IX-22 Depreciation, depletion and amortizationPrograms $1,134,338 · Management $949,500 · Fundraising $3,400$2,087,238

IX-23 InsurancePrograms $528,623 · Management $89,074 · Fundraising $7,063$624,760

IX-24 Other expenses (24a–d)Programs $13,987,261 · Management −$5,083,552 · Fundraising $80,509$8,984,218

IX-24e All other expensesPrograms $1,007,957 · Management $204,002 · Fundraising $16,166$1,228,125

IX-25 Total functional expensesPrograms $162,624,440 · Management $9,412,563 · Fundraising $508,492$172,545,495

Part X · Balance sheet $122,885,938 assets, 19 lines filed

X-1 Cash, non-interest-bearingStart of year $9,531$10,000

X-2 Savings and temporary cash investmentsStart of year $3,189,599$3,603,292

X-4 Accounts receivableStart of year $28,733,797$29,263,699

X-8 Inventories for sale or useStart of year $1,124,356$1,055,160

X-9 Prepaid expenses and deferred chargesStart of year $2,510,400$2,364,039

X-10c Land, buildings and equipment, netStart of year $13,834,334$13,720,113

X-11 Publicly traded securitiesStart of year $27,409,360$32,621,106

X-15 Other assetsStart of year $30,832,414$40,248,529

X-16 Total assetsStart of year $107,643,791$122,885,938

X-17 Accounts payable and accrued expensesStart of year $28,142,596$29,401,975

X-19 Deferred revenueStart of year $633,745$569,302

X-20 Tax-exempt bond liabilitiesStart of year $4,633,349$4,368,168

X-24 Unsecured notes and loans payableStart of year $477,961$0

X-25 Other liabilitiesStart of year $5,858,064$13,229,891

X-26 Total liabilitiesStart of year $39,745,715$47,569,336

X-27 Net assets without donor restrictionsStart of year $67,155,827$74,942,879

X-28 Net assets with donor restrictionsStart of year $742,249$373,723

X-32 Total net assets or fund balancesStart of year $67,898,076$75,316,602

X-33 Total liabilities and net assetsStart of year $107,643,791$122,885,938

Part XI · Reconciliation of net assets $75,316,602 net assets at year end

XI-1 Total revenue$177,596,091

XI-2 Total expenses$172,545,495

XI-3 Revenue less expenses$5,050,596

XI-4 Net assets at start of year$67,898,076

XI-5 Net unrealized gains (losses) on investments$2,365,485

XI-9 Other changes in net assets$2,445

XI-10 Net assets at end of year$75,316,602

Form 990 e-file (XML) FY2025 from the IRS · Classification, formation year and address from the IRS Business Master File

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