Providing care management services for adults and children with complex combinations of chronic conditions and/or severe mental illness.

501(c)(3) charity; gifts are tax-deductible.
73¢ of each $1 spent went to programs.
Run by 10 volunteers and 148 employees.
Mission: Form 990 Part I, line 1 · Status: IRS Pub. 78 · Programs: Part IX · People: Part I, lines 5–6

Before you give

FY2025 · Form 990Independent: from IRS data, not the org
Download 990
IRS status
501(c)(3)
not on the IRS revocation list
Looks good: listed by the IRS and not on the revocation list.
IRS BMF · Auto-Revocation List
Tax-deductible gifts
Yes
Donations are tax-deductible
Looks good: the IRS lists gifts to it as deductible.
IRS Pub. 78 · IRS BMF
Latest return
FY2025
latest Form 990
Looks good: the latest return is for FY2025, 1 tax year back; within 2 tax years.
IRS e-file · Filing history
Surplus or deficit
4 of 6
filings with a surplus
Average surplus $296K a year · 4% of revenue · last 6 filings
Fine: a surplus in 4 of the last 6 filings.
Pt I · Ln 19 · 6 filings
Spent on programs
73%
of spending
Fine: 73% of spending went to programs; 65% to 75%.
Pt IX · Ln 25 · col B
Pay to officers and key staff
$810K
to officers and key staff · 11% of spending
Looks good: pay to officers and key staff is 11% of spending; 15% or less.
Pt VII · Sec A
3 mo
of spending, in cash
Fine: 2.7 months of spending in cash; 1 to 3.
Pt X · Ln 1–2 · Pt I · Ln 18
Named funders
1
named funder · $24
Fine: 1 funder names it on their filings; under 3.
Funders’ Sch. I, 990-PF
Liabilities
$2.9M
48% of total assets
Looks good: liabilities are 48% of assets; 50% or less.
Pt X · Ln 26
Independent board members
9
of 9 voting members
Looks good: 9 of 9 voting members are independent, a majority.
Pt VI · Ln 1a–1b
Looks goodFineWorth a lookConcernNo data yetTap a box for the reason.
Revenue
$8.3M
+10% vs prior year
Spent
$7.7M
To programs
73%
Net assets
$3.1M
By yearFY2020–FY2025
Revenue
$8.3M
FY2025▲ +10%
Tap a bar for its year
Revenue by fiscal year
FY2020$6.7M
FY2021$6.8M
FY2022$9.1M
FY2023$6.6M
FY2024$7.6M
FY2025$8.3M
Expenses
$7.7M
FY2025▲ +6%
Tap a bar for its year
Expenses by fiscal year
FY2020$5.5M
FY2021$7.0M
FY2022$9.0M
FY2023$6.8M
FY2024$7.3M
FY2025$7.7M
Net assets
$3.1M
FY2025▲ +27%
Tap a bar for its year
Net assets by fiscal year
FY2020$2.5M
FY2021$2.3M
FY2022$2.3M
FY2023$2.2M
FY2024$2.5M
FY2025$3.1M

From the FY2025 Form 990 · figures checked against the IRS filing · see the original

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Is it real?

Yes. Never revoked by the IRS. Latest filing on record: FY2025. IRS ruling in Sep 2014.

IRS Pub. 78 · IRS Auto-Revocation List · IRS Business Master File

Where the money goes

73 cents of each dollar spent went to programs.

Program services 73% · $5.6M Management & general 27% · $2.1M

Form 990 Part IX, line 25, columns B–D. Every line is in By the numbers.

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Who runs it and what they're paid

16 people listed on the 990; $810K paid to officers and key staff.

Part VII, Section A · reportable compensation
Chief Executive Officer
$170,592Pt VII · Sec A
Chief Financial Officer
$150,291Pt VII · Sec A
Executive Director Connect
$140,907Pt VII · Sec A
SR. VP of Operations
$137,563Pt VII · Sec A
VP of Finance
$109,976Pt VII · Sec A
VP of Program Evaluation and Data Development
$101,104Pt VII · Sec A
$0Pt VII · Sec A
Director
$0Pt VII · Sec A

Jane Vail’s $171K as Chief Executive Officer is at the 61st percentile of top reported officer pay among 3128 $1–10M health care nonprofits. Peer set: organizations in the same NTEE major field of work and revenue-size band, compared on each org’s own highest-paid officer/key-employee, from Form 990 Part VII / 990-PF Part VIII. Descriptive placement, not a verdict on whether the pay is appropriate.

Compensation history total reportable pay by year · 6 named individuals · Part VII

NameFY2025FY2024FY2023FY2022FY2021FY2020
Jane Vail$170,592$157,384$144,372$133,373$122,939$114,875
Amy Osborne$150,291$137,439$10,577———
Danielle Martin$140,907$130,036$111,844$100,109——
Kimberly Pecor$137,563$128,355$106,474———
Holly Crandall$109,976$103,645————
Jillian Gross$101,104—————

Total reportable compensation (Form 990 Part VII column D / Schedule J column E) by filing year, matched by name within this organization. The Schedule J base / bonus / deferred breakdown is not parsed into this dataset.

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Questions the 990 asks

The form asks each of these directly. These are the filed answers.

  • Family or business ties among officersPt VI · Ln 2No
  • Top official's pay set by an independent reviewPt VI · Ln 15aYes

Programs and updates

Manages care for adults and children with complex chronic conditions or severe mental illness.

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Provided by the organization

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1 program · $5.6M · in their own filed words · FY2025
01

Provided case management services and other services that assisted individuals in gaining access to needed medical, social, educational, AND/OR other services.

$5.6Mprogram expense

Funders

Who pays for it.

From grant filings on record. Receipts are incomplete: individual donors are never listed.

Grants

Schedule I · funders on record
Grants received · FY2023
Total grants receivedfrom 1 funder$24

By the numbers

The FY2025 990, line by line.

1The main four
Money inPt VIII
$8.3M
Ln 12
Fees for servicesLn 2g$7.2M
Other incomeLn 4–11$731K
Gifts and grantsLn 1h$348K
Money outPt IX
$7.7M
Ln 25
Programscol B$5.6M
Managementcol C$2.1M
Owns and owesPt X
$3.1M
net assets · Ln 32
Cash and savingsLn 1–2$1.7M
Total assetsLn 16$6.0M
LiabilitiesLn 26$2.9M
PeoplePt VI, VII
16
listed · VII A
PaidVII A6
Voting boardVI 1a9
IndependentVI 1b9
2In more detail
Revenue in detailPt VIII
Gifts and grantsLn 1h$348K
Government grantsLn 1e$4K
Fees for servicesLn 2g$7.2M
Investment incomeLn 3$64K
Other incomeLn 4–11$731K
Gains on assetsLn 7$26K
Total revenueLn 12$8.3M
Assets in detailPt X, end of year
CashLn 1$1.0M
SavingsLn 2$725K
Cash and savings togetherLn 1–2$1.7M
InvestmentsLn 11–13$999K
Land, buildings, equipmentLn 10c$83K
Other assetsLn 15$646K
Total assetsLn 16$6.0M
LiabilitiesLn 26$2.9M
Net assetsLn 32$3.1M
OperationsPt I, VI
EmployeesI 5148
VolunteersI 610
Fiscal year endsHeaderDecember
Conflict-of-interest policyVI 12aYes
Whistleblower policyVI 13Yes
Records policyVI 14Yes
3Year over year
Balance sheet, start vs end of yearPt X · col A, B
LineStart FY25End FY25
Cash and savingsLn 1–2$1.7M$1.7M
InvestmentsLn 11–13$656K$999K
Land, buildings, equipmentLn 10c$110K$83K
Total assetsLn 16$6.2M$6.0M
LiabilitiesLn 26$3.8M$2.9M
Net assetsLn 32$2.5M$3.1M
4Every line
Statement of functional expensesPt IX · every line
LineTotalProgramsManagementFundraising
Pay of current officers, directors and key staffLn 5$355K$355K
Other salaries and wagesLn 7$4.3M$3.3M$930K
Pension plan contributionsLn 8$137K$96K$40K
Other employee benefitsLn 9$431K$337K$94K
Payroll taxesLn 10$408K$303K$105K
Legal feesLn 11b$99K$85K$14K
Accounting feesLn 11c$21K$21K
Other fees for servicesLn 11g$1.0M$791K$217K
Advertising and promotionLn 12$21K$2K$19K
Office expensesLn 13$133K$86K$47K
Information technologyLn 14$454K$407K$47K
OccupancyLn 16$180K$96K$84K
TravelLn 17$74K$72K$2K
Conferences, conventions and meetingsLn 19$6K$2K$4K
InterestLn 20$502$502
Depreciation, depletion and amortizationLn 22$33K$11K$22K
InsuranceLn 23$30K$30K
Other expenses (24a–d)Ln 24$45K$5K$39K
Total functional expensesLn 25$7.7M$5.6M$2.1M$0

Filing history

YearMoney inMoney outIn minus outNet assetsDownload
FY2025 Latest Viewing $8.3M$7.7M$625K$3.1M 990 PDF
FY2024 $7.6M$7.3M$272K$2.5M 990 PDF
FY2023 $6.6M$6.8M−$209K$2.2M 990 PDF
FY2022 $9.1M$9.0M$73K$2.3M 990 PDF
FY2021 $6.8M$7.0M−$204K$2.3M 990 PDF
FY2020 $6.7M$5.5M$1.2M$2.5M 990 PDF

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Schedules filed Part IV

III · Programs R · Related orgs G · Fundraising L · Interested persons I · Grants A · Public support J · Pay O · Explanations
See the full FY2025 990 (6 parts)
Part I · Summary $8,331,051 revenue, 12 lines filed
I-8 Contributions and grantsPrior year $125,447$347,530
I-9 Program service revenuePrior year $6,624,904$7,188,724
I-10 Investment incomePrior year $59,346$63,902
I-11 Other revenuePrior year $758,861$730,895
I-12 Total revenuePrior year $7,568,558$8,331,051
I-13 Grants and similar amounts paidPrior year $0$0
I-14 Benefits paid to membersPrior year $0$0
I-15 Salaries and benefitsPrior year $5,419,001$5,603,158
I-16a Professional fundraising feesPrior year $0$0
I-17 Other expensesPrior year $1,877,148$2,102,425
I-18 Total expensesPrior year $7,296,149$7,705,583
I-19 Revenue less expensesPrior year $272,409$625,468
Part VI · Governance 9 of 9 board members independent, no flags
VI-1a Voting members of the governing body9
VI-1b Independent voting members9
VI-2 Family or business relationship among officers or directorsNo
VI-12a Written conflict of interest policyYes
VI-13 Written whistleblower policyYes
VI-14 Document retention and destruction policyYes
VI-15a Process for setting top official's payYes
Part VIII · Statement of revenue $8,331,051 across 8 lines filed
VIII-1e Government grants$4,027
VIII-1f All other contributions, gifts and grants$343,503
VIII-1h Total contributions, gifts and grants$347,530
VIII-2a-f Program service revenue, itemized rows (sum of 2a–2f as filed)Related to mission $7,188,724$7,188,724
VIII-3 Investment incomeExcluded from tax $38,158$38,158
VIII-7 Net gain or loss on sales of assetsExcluded from tax $25,744$25,744
VIII-11a-d Other revenue, itemized rows (sum of 11a–11d as filed)Related to mission $38,027 · Excluded from tax $692,868$730,895
VIII-12 Total revenueRelated to mission $7,226,751 · Unrelated business $0 · Excluded from tax $756,770$8,331,051
Part IX · Statement of functional expenses $7,705,583 across 18 lines filed
IX-5 Pay of current officers, directors and key staffManagement $354,547$354,547
IX-7 Other salaries and wagesPrograms $3,342,952 · Management $930,351$4,273,303
IX-8 Pension plan contributionsPrograms $96,463 · Management $40,404$136,867
IX-9 Other employee benefitsPrograms $337,006 · Management $93,808$430,814
IX-10 Payroll taxesPrograms $302,960 · Management $104,667$407,627
IX-11b Legal feesPrograms $84,854 · Management $14,033$98,887
IX-11c Accounting feesManagement $20,820$20,820
IX-11g Other fees for servicesPrograms $790,792 · Management $216,635$1,007,427
IX-12 Advertising and promotionPrograms $1,998 · Management $18,747$20,745
IX-13 Office expensesPrograms $85,849 · Management $46,704$132,553
IX-14 Information technologyPrograms $407,081 · Management $47,110$454,191
IX-16 OccupancyPrograms $96,458 · Management $83,523$179,981
IX-17 TravelPrograms $71,533 · Management $2,414$73,947
IX-19 Conferences, conventions and meetingsPrograms $1,986 · Management $3,669$5,655
IX-20 InterestManagement $502$502
IX-22 Depreciation, depletion and amortizationPrograms $10,989 · Management $22,126$33,115
IX-23 InsuranceManagement $29,956$29,956
IX-24 Other expenses (24a–d)Programs $5,355 · Management $39,291$44,646
IX-25 Total functional expensesPrograms $5,636,276 · Management $2,069,307 · Fundraising $0$7,705,583
Part X · Balance sheet $6,028,353 assets, 17 lines filed
X-1 Cash, non-interest-bearingStart of year $876,852$1,010,933
X-2 Savings and temporary cash investmentsStart of year $836,293$724,543
X-3 Pledges and grants receivable$36
X-4 Accounts receivableStart of year $3,095,646$2,497,246
X-9 Prepaid expenses and deferred chargesStart of year $46,429$67,729
X-10c Land, buildings and equipment, netStart of year $109,605$82,709
X-11 Publicly traded securitiesStart of year $630,675$721,404
X-12 Other securitiesStart of year $25,000$277,671
X-15 Other assetsStart of year $606,397$646,082
X-16 Total assetsStart of year $6,226,897$6,028,353
X-17 Accounts payable and accrued expensesStart of year $3,335,725$2,271,417
X-19 Deferred revenueStart of year $9,921$347,971
X-25 Other liabilitiesStart of year $411,068$264,113
X-26 Total liabilitiesStart of year $3,756,714$2,883,501
X-27 Net assets without donor restrictionsStart of year $2,470,183$3,144,852
X-32 Total net assets or fund balancesStart of year $2,470,183$3,144,852
X-33 Total liabilities and net assetsStart of year $6,226,897$6,028,353
Part XI · Reconciliation of net assets $3,144,852 net assets at year end
XI-1 Total revenue$8,331,051
XI-2 Total expenses$7,705,583
XI-3 Revenue less expenses$625,468
XI-4 Net assets at start of year$2,470,183
XI-5 Net unrealized gains (losses) on investments$51,460
XI-7 Investment expenses−$2,259
XI-9 Other changes in net assets$0
XI-10 Net assets at end of year$3,144,852

Form 990 e-file (XML) FY2025 from the IRS · Classification, formation year and address from the IRS Business Master File

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