Community Support Services INC EIN 23-7029146 Form 990 (PDF) Claim this org

Community Support Services INC FY2021 filing

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Provides primary and mental healthcare to help people live and work in their community. For fiscal year 2021 it reported $26.5M in revenue, $19.9M in expenses, and $17.1M in net assets.Pt I

Founded
1969
Type
Public charity (501(c)(3)) · Mental Health
Location
Akron, OH
Website
www.cssbh.org
Filings
5 on file (2020–2021)
Revenue
$26.5MFY2021
Expenses
$19.9M
Net assets
$17.1M
People
26
Filings
5
Updates
0
More identity details & actions ⌄
EIN  23-7029146 Public charity (501(c)(3)) Akron, OH Founded 1969
Form 990 (PDF)
You’re viewing the FY2021 filing — not the latest on file. See the latest (FY2024) →
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Figures match the IRS filing checked 8/8/26 · see original: IRS
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Size
$10–100M
What they do
Provides primary and mental healthcare to help people live and work in their community.
Leadership
Todd Wilke MD · Medical Director (through 07/31/20) · $213K
Money in and out
$26.5M revenue, $19.9M expenses
Bottom line
82% program efficiency
Where the money goes · FY2021
Total revenue
$26.5M
Pt VIII · Ln 12
Total expenses
$19.9M
Pt IX · Ln 25
Net assets
$17.1M
Pt X · Ln 32
Revenue less expenses (Pt I · Ln 19): $6.6M
Where spending went · Part IX cols B–D
Program services $0.82 Management & general $0.18
Program efficiency
82%
of spending reaches programs
Operating runway
7.8mo
months of highly liquid reserves at operating expense rate
Surplus margin
+25%
revenue over expenses, this year

Summary of the Filing

Part I · fiscal year 2021 · Form 990
Revenue
$26.5M
FY2021▲ +13%
Expenses
$19.9M
FY2021▲ +0.7%
Total assets
$23.0M
FY2021▲ +16%
Total liabilities
$5.9M
FY2021▼ -36%
Total revenue
$26.5M
Pt VIII · Ln 12
Total expenses
$19.9M
Pt IX · Ln 25
Net assets
$17.1M
Pt X · Ln 32
Revenue less expensesPt I · Ln 19$6.6M
Total assetsPt X · Ln 16$23.0M
Program-expense ratioPt IX · col B82%
Voting members of governing bodyPt I · Ln 320
Independent voting membersPt I · Ln 420

Identity & Classification

Form 990 Header · IRS Business Master File
Legal nameHdr · item CCommunity Support Services INC
EINHdr · item D23-7029146
Principal addressHdr · item CAkron, OH
WebsiteHdr · item Jwww.cssbh.org
Year of formationHdr · item L1969
State of legal domicileHdr · item MOH
Exempt statusHdr · item I501(c)(3) · active
NTEE classificationIRS BMFMental Health (F320)
Ruling yearIRS BMFJul 1969

Governance & Policies

Part VI
Voting members of the governing bodyPt VI · Ln 1a20
Independent voting membersPt VI · Ln 1b20
Conflict-of-interest policyPt VI · Ln 12aYes
Whistleblower policyPt VI · Ln 13Yes
Document retention policyPt VI · Ln 14Yes
CEO/top-official compensation independently reviewedPt VI · Ln 15aYes
Family or business relationships among officers/directorsPt VI · Ln 2No

Officers, Directors & Key Employees

Part VII, Section A · reportable compensation · most recent filed roster (FY2020); the FY2021 filing did not itemize Part VII
Medical Director (through 07/31/20)
$213,381Pt VII · Sec A
Medical Director
$197,082Pt VII · Sec A
President & CEO
$192,319Pt VII · Sec A
$122,393Pt VII · Sec A
Psychiatrist
$114,965Pt VII · Sec A
$114,482Pt VII · Sec A
$111,742Pt VII · Sec A
$0Pt VII · Sec A

Sara West’s $264K as Psychiatrist is at the 51st percentile of top reported officer pay among 746 $10–100M mental health nonprofits. Peer set: organizations in the same NTEE major field of work and revenue-size band, compared on each org’s own highest-paid officer/key-employee, from Form 990 Part VII / 990-PF Part VIII. Descriptive placement, not a verdict on whether the pay is appropriate.

Compensation history total reportable pay by year · 8 named individuals · Part VII

NameFY2024FY2024FY2023FY2022FY2021FY2020
Manzoor Elahi MD$338,109
Todd Wilke MD$213,381$323,431
Sara West$263,813$265,596$265,066$253,199
Robert Stokes$259,506$222,285$227,500$206,213$192,319$165,740
David Noga$246,822$250,021
Eileen Schwartz$243,098$240,919$231,725$223,119$197,082$167,825
Robert Parise$203,471$214,437$187,709
Tammy Wilkins$202,998$214,305$213,739$206,911

Total reportable compensation (Form 990 Part VII column D / Schedule J column E) by filing year, matched by name within this organization. The Schedule J base / bonus / deferred breakdown is not parsed into this dataset.

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Mission & Programs · Part III

Where the work happens

3 program services account for $15.6M of program spending, described in the organization's own filed words · FY2020.
01

Case management (community psychiatric supportive treatment) and clinical services: case management services provided to individuals to assist in resolving or minimizing the effects of their impairment for which habilitative or rehabilitative services will assist in their recovery.

$10.2Mprogram expense
02

Residental and Supportive Housing

Residential services: there are several levels of services available to individuals served, including three free standing residential group homes that provide room, board, personal care and behavioral HEALTH/RECOVERY services and accomodations with a total capacity to serve 37 individuals.

$4.3Mprogram expense
03

Psychiatric and Counseling Services

Mental health assessments are conducted by clinical staff when necessary to determine client needs and ability to function in order to determine appropriate treatment and services. Pharmacological treatment services are also provided by psychiatrists, advance practice nurses, registered nurses, and licensed practical nurses.

$1.1Mprogram expense

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Statement of Revenue

Part VIII
Program service revenue$14.6M · 55%
Contributions & grants$6.2M · 23%
Other revenue$5.6M · 21%
Program service revenue55%$14.6M
Contributions & grants23%$6.2M
Other revenue21%$5.6M
Investment income$23K
— government grantsLn 1e$6.0M
Total revenueLn 12$26.5M

Statement of Functional Expenses

Part IX · allocated across program, management, and fundraising
Allocation · columns B–D
Program services $0.82 Management & general $0.18
Program services82%$16.4M
Management & general18%$3.5M
Total functional expensesLn 25$19.9M

Balance Sheet

Part X · end of year
CashLn 1$12.7M
Total assetsLn 16$23.0M
Total liabilitiesLn 26$5.9M
Total net assetsLn 32$17.1M
Months of cash on handcomputed7.6

Financial Metrics

Form 990 · FY2021 · each ratio shown with the dollars behind it
Liquidity & Payout
Operating runway
Highly liquid reserves $13.0M · Operating expenses/yr $19.9M
7.8 months
Where the money goes
Program services
Program services $16.4M · Total expenses $19.9M
82%
Management & General
Management & general $3.5M · Total expenses $19.9M
18%
Fundraising
Fundraising $0 · Total expenses $19.9M
0%
Cost to raise $1
Fundraising expense (2-yr avg) $0 · Solicited contributions (2-yr avg) $159K
Solicited contributions below reporting floor
Where the money comes from
Contribution dependence
Contributions & grants $6.2M · Total revenue $26.5M
23%
Government reliance
Government grants $6.0M · Total revenue $26.5M
23%
Earned-income share
Program service revenue $14.6M · Total revenue $26.5M
55%
Investment reliance
Investment income $23K · Total revenue $26.5M
+0.09%
Program self-sufficiency
Program service revenue $14.6M · Total expenses $19.9M
73%
Growth & trend
Revenue growth (YoY)
This year $26.5M · Prior year $23.4M
+13%
Net-asset trend (YoY)
End of year $17.1M · Beginning of year —
Beginning net assets not meaningfully positive — showing dollar change
Balance sheet
Surplus Margin
Revenue $26.5M · Expenses $19.9M
+25%
Liabilities-to-Assets
Total liabilities — · Total assets $23.0M
Net-asset ratio
Net assets $17.1M · Total assets $23.0M
74%
Marketable Investment Share
Publicly traded securities (Pt X, ln 11) $280K · Other securities (Pt X, ln 12) — · Total assets (Pt X, ln 16) $23.0M
1%
People & payroll
Highest Reported Total Compensation
Individual Todd Wilke MD · Reported title MEDICAL DIRECTOR (THROUGH 07/31/20) · Highest reported compensation $213K · Total expenses $19.9M
1%
Personnel share
Salaries, benefits & payroll (Pt IX 5-10) $16.1M · Total expenses $19.9M
81%
Peer comparison

Same NTEE category, revenue band, and state where available. Descriptive — not a grade.

MetricThis orgPeer medianPercentile
Program ratio 82%
Overhead ratio 18%
Fundraising cost ratio 0%
Revenue growth 13%
Legal fee ratio 0.1%
Accounting fee ratio 0.1%

Straight from the Form 990 — descriptive, not an evaluation. A ratio is hidden when its base is zero or too small to be meaningful; the dollars are always shown.

Grants

Schedule I · received and paid
Grants received · FY2024
Total grants receivedfrom 3 funders$375K
See all 3 funders →
Grants paid · 3 grants · $15K · 2023–2024
NAMI Summit CountyOH · FY2024$5,000
NAMI Summit CountyOH · FY2023$5,000

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Filings & Schedule Manifest

Part IV
III · Programs I · Grants R · Related orgs G · Fundraising L · Interested persons A · Public support F · Foreign M · Noncash
FY2024$28.2M revenue · ⤓ 990 PDF
FY2023$24.9M revenue · ⤓ 990 PDF
FY2022$26.5M revenue · ⤓ 990 PDF
FY2021$26.5M revenue · viewing · ⤓ 990 PDF
FY2020$23.4M revenue · ⤓ 990 PDF

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Sources

Every figure above is drawn from these filings
Form 990 e-file (XML) · FY2021IRS
Classification, formation year, addressIRS Business Master File
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