Services for the Underserved INC FY2024 filing

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We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances.

501(c)(3) charity; gifts are tax-deductible.
90¢ of each $1 spent went to programs.
$1.3M paid to officers and key staff.
Mission: Form 990 Part I, line 1 · Status: IRS Pub. 78 · Programs: Part IX · Pay: Part VII

Before you give

FY2024 · Form 990Independent: from IRS data, not the org
Download 990
IRS status
501(c)(3)
not on the IRS revocation list
Looks good: listed by the IRS and not on the revocation list.
IRS BMF · Auto-Revocation List
Tax-deductible gifts
Yes
Donations are tax-deductible
Looks good: the IRS lists gifts to it as deductible.
IRS Pub. 78 · IRS BMF
Latest return
FY2025
latest Form 990
Looks good: the latest return is for FY2025, 1 tax year back; within 2 tax years.
IRS e-file · Filing history
Surplus or deficit
1 of 6
filings with a surplus
Average deficit $1.0M a year · under 1% of revenue · last 6 filings
Concern: a surplus in 1 of the last 6 filings.
Pt I · Ln 19 · 6 filings
Spent on programs
90%
of spending
Looks good: 90% of spending went to programs; 75% or more.
Pt IX · Ln 25 · col B
Pay to officers and key staff
$1.3M
to officers and key staff · 0.5% of spending
Looks good: pay to officers and key staff is 0% of spending; 15% or less.
Pt VII · Sec A
<1 mo
of spending, in cash
Concern: 0.0 months of spending in cash; under 2 weeks.
Pt X · Ln 1–2 · Pt I · Ln 18
Named funders
1
named funder · $15K
Fine: 1 funder names it on their filings; under 3.
Funders’ Sch. I, 990-PF
Liabilities
$142.0M
88% of total assets
Concern: liabilities are 88% of assets; over 80%.
Pt X · Ln 26
Independent board members
20
of 20 voting members
Looks good: 20 of 20 voting members are independent, a majority.
Pt VI · Ln 1a–1b
Looks goodFineWorth a lookConcernNo data yetTap a box for the reason.
Revenue
$275.9M
+6% vs prior year
Spent
$275.9M
To programs
90%
Net assets
$20.1M
By yearFY2020–FY2025
Revenue
$275.9M
FY2024▲ +6%
Tap a bar for its year
Revenue by fiscal year
FY2020$236.3M
FY2021$233.9M
FY2022$249.4M
FY2023$261.0M
FY2024$275.9M
FY2025$297.3M
Expenses
$275.9M
FY2024▲ +5%
Tap a bar for its year
Expenses by fiscal year
FY2020$239.6M
FY2021$227.2M
FY2022$251.0M
FY2023$261.8M
FY2024$275.9M
FY2025$304.4M
Net assets
$20.1M
FY2024-0.4%
Tap a bar for its year
Net assets by fiscal year
FY2020$16.3M
FY2021$23.0M
FY2022$21.4M
FY2023$20.1M
FY2024$20.1M
FY2025$12.9M

From the FY2024 Form 990 (year ending June 2024) · figures checked against the IRS filing · see the original

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You’re viewing the FY2024 filing — not the latest on file. See the latest (FY2025) →

Is it real?

Yes. Never revoked by the IRS. Latest filing on record: FY2025. IRS ruling in Feb 2006.

IRS Pub. 78 · IRS Auto-Revocation List · IRS Business Master File

Where the money goes

90 cents of each dollar spent went to programs.

Program services 90% · $248.9M Management & general 10% · $27.0M

Form 990 Part IX, line 25, columns B–D. Every line is in By the numbers.

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Who runs it and what they're paid

30 people listed on the 990; $1.3M paid to officers and key staff.

Part VII, Section A · reportable compensation · most recent filed roster (FY2023); the FY2024 filing did not itemize Part VII
Chief Operating Officer Dd
$304,684Pt VII · Sec A
Chief Program Officer
$258,773Pt VII · Sec A
Medical Director
$257,758Pt VII · Sec A
SR VP Health & Clinical Svc.
$235,349Pt VII · Sec A
Medical Director
$232,482Pt VII · Sec A
$0Pt VII · Sec A
$0Pt VII · Sec A
$0Pt VII · Sec A

Compensation history total reportable pay by year · 8 named individuals · Part VII

NameFY2025FY2024FY2023FY2022FY2021FY2020
Monica Santos$330,308$304,684$261,562$263,891——
Nadjete Natchaba$276,984$258,773————
Diane L Lanier$261,561$257,758$252,570$236,472$245,455$232,859
Patricia J Marsik Thru 222———$260,649——
Patricia J Marsik————$256,278$249,684
Courtney J Morgan$243,257$235,349————
Guy J Pean$237,878$232,482——$232,816$224,004
Fatima Siddiqui————$231,333$223,801

Total reportable compensation (Form 990 Part VII column D / Schedule J column E) by filing year, matched by name within this organization. The Schedule J base / bonus / deferred breakdown is not parsed into this dataset.

See Services for the Underserved INC executive salaries →

Questions the 990 asks

The form asks each of these directly. These are the filed answers.

  • Family or business ties among officersPt VI · Ln 2No
  • Top official's pay set by an independent reviewPt VI · Ln 15aNo

Programs and updates

Provides housing, shelter, and supportive services in New York City for individuals and families facing mental illness, homelessness, disabilities, and poverty.

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3 programs · $226.8M · in their own filed words · FY2023
01

Sus-Mental Health Programs, INC.

Offers people their own place to live so they may focus their energies on recovery rather than survival. It is from the safety of their homes, with access to a host of services and supports that individuals begin their journey of recovery.

$90.8Mprogram expense
02

Sus-Development Disabilities Services, INC.

Offers a wide range of services for adults with developmental disabilities. Services are tailored to the needs and preferences of each individual to help them achieve their life goals and to support their personal growth and independence.

$86.2Mprogram expense
03

Sus-Urgent Housing Programs, INC.

Operates transitional housing in nyc for homeless adults living with mental illness. Emergency shelter offers a safe environment for individuals with mental illness facing a wide range of co-occuring challenges. In addition to housing, residents are offered services to promote recovery and independent living.

$49.9Mprogram expense

Funders

Who pays for it.

From grant filings on record. Receipts are incomplete: individual donors are never listed.

Grants

Schedule I · funders on record
Grants received · FY2024
Total grants receivedfrom 1 funder$15K

By the numbers

The FY2024 990, line by line.

1The main four
Money inPt VIII
$275.9M
Ln 12
Gifts and grantsLn 1h$151.0M
Fees for servicesLn 2g$118.3M
Investment incomeLn 3$6.5M
Money outPt IX
$275.9M
Ln 25
Programscol B$248.9M
Managementcol C$27.0M
Owns and owesPt X
$20.1M
net assets · Ln 32
Cash and savingsLn 1–2$167K
Total assetsLn 16$162.1M
LiabilitiesLn 26$142.0M
PeoplePt VI, VII
30
listed · VII A
PaidVII A5
Voting boardVI 1a20
IndependentVI 1b20
2In more detail
Revenue in detailPt VIII
Gifts and grantsLn 1h$151.0M
Government grantsLn 1e$144.7M
Fees for servicesLn 2g$118.3M
Investment incomeLn 3$6.5M
Other incomeLn 4–11$75K
Gains on assetsLn 7$6.5M
Total revenueLn 12$275.9M
Assets in detailPt X, end of year
CashLn 1$167K
Cash and savings togetherLn 1–2$167K
Accounts receivableLn 4$67.1M
Prepaid expenses and deferred chargesLn 9$311K
Land, buildings, equipmentLn 10c$31.8M
Other assetsLn 15$62.7M
Total assetsLn 16$162.1M
LiabilitiesLn 26$142.0M
Net assetsLn 32$20.1M
OperationsPt I, VI
EmployeesI 50
VolunteersI 6301
Fiscal year endsHeaderJune
Conflict-of-interest policyVI 12aYes
Whistleblower policyVI 13Yes
Records policyVI 14Yes
3More from this return
BondsSch K, Pt X
Tax-exempt bond debt owedX 20$11.2M
Bond issues listedSch K Pt I6
Raised by those issuesSch K Pt I$26.6M
4Year over year
Balance sheet, start vs end of yearPt X · col A, B
LineStart FY24End FY24
Cash and savingsLn 1–2$132K$167K
InvestmentsLn 11–13$0$0
Land, buildings, equipmentLn 10c$32.9M$31.8M
Total assetsLn 16$179.8M$162.1M
LiabilitiesLn 26$159.7M$142.0M
Net assetsLn 32$20.1M$20.1M
5Every line
Statement of functional expensesPt IX · every line
LineTotalProgramsManagementFundraising
Grants to domestic organizationsLn 1$0
Grants to domestic individualsLn 2$0
Grants and assistance to foreign recipientsLn 3$0
Benefits paid to or for membersLn 4$0
Pay of current officers, directors and key staffLn 5$0
Pay of disqualified personsLn 6$0
Other salaries and wagesLn 7$94.3M$94.3M
Pension plan contributionsLn 8$0
Other employee benefitsLn 9$29.0M$29.0M
Payroll taxesLn 10$65K$65K
Management feesLn 11a$0
Legal feesLn 11b$390K$390K
Accounting feesLn 11c$0
Lobbying feesLn 11d$0
Professional fundraising feesLn 11e$0
Investment management feesLn 11f$0
Other fees for servicesLn 11g$1.2M$1.2M
Advertising and promotionLn 12$0
Office expensesLn 13$4.7M$4.7M
Information technologyLn 14$1.2M$1.2M
RoyaltiesLn 15$0
OccupancyLn 16$53.9M$53.9M
TravelLn 17$6.5M$6.5M
Travel and entertainment for public officialsLn 18$0
Conferences, conventions and meetingsLn 19$0
InterestLn 20$709K$709K
Payments to affiliatesLn 21$0
Depreciation, depletion and amortizationLn 22$3.4M$3.4M
InsuranceLn 23$4.8M$4.8M
Other expenses (24a–d)Ln 24$70.0M$43.0M$27.0M
All other expensesLn 24e$5.9M$5.9M
Total functional expensesLn 25$275.9M$248.9M$27.0M$0

Filing history

YearMoney inMoney outIn minus outNet assetsDownload
FY2025 LatestFiled with the IRS May 21, 2026 $297.3M$304.4M−$7.2M$12.9M 990 PDF
FY2024 ViewingFiled with the IRS May 9, 2025 $275.9M$275.9M−$71K$20.1M 990 PDF
FY2023Filed with the IRS May 14, 2024 $261.0M$261.8M−$831K$20.1M 990 PDF
FY2022Filed with the IRS May 10, 2023 $249.4M$251.0M−$1.6M$21.4M 990 PDF
FY2021Filed with the IRS May 6, 2022 $233.9M$227.2M$6.7M$23.0M 990 PDF
FY2020Filed with the IRS Apr 10, 2021 $236.3M$239.6M−$3.3M$16.3M 990 PDF

Schedules filed Part IV

III · Programs R · Related orgs G · Fundraising L · Interested persons I · Grants A · Public support J · Pay O · Explanations
See the full FY2024 990 (6 parts)
Part I · Summary $275,877,581 revenue, 12 lines filed
I-8 Contributions and grantsPrior year $140,101,144$150,996,475
I-9 Program service revenuePrior year $120,623,105$118,348,916
I-10 Investment incomePrior year $19,405$6,457,308
I-11 Other revenuePrior year $226,245$74,882
I-12 Total revenuePrior year $260,969,899$275,877,581
I-13 Grants and similar amounts paidPrior year $0$0
I-14 Benefits paid to membersPrior year $0$0
I-15 Salaries and benefitsPrior year $115,336,855$123,301,582
I-16a Professional fundraising feesPrior year $0$0
I-17 Other expensesPrior year $146,463,680$152,646,712
I-18 Total expensesPrior year $261,800,535$275,948,294
I-19 Revenue less expensesPrior year −$830,636−$70,713
Part VI · Governance 20 of 20 board members independent, 1 to look at
VI-1a Voting members of the governing body20
VI-1b Independent voting members20
VI-15a Process for setting top official's payNo
VI-2 Family or business relationship among officers or directorsNo
VI-12a Written conflict of interest policyYes
VI-13 Written whistleblower policyYes
VI-14 Document retention and destruction policyYes
Part VIII · Statement of revenue $275,877,581 across 11 lines filed
VIII-1e Government grants$144,697,670
VIII-1f All other contributions, gifts and grants$6,298,805
VIII-1h Total contributions, gifts and grants$150,996,475
VIII-2a-f Program service revenue, itemized rows (sum of 2a–2f as filed)Related to mission $118,348,916$118,348,916
VIII-3 Investment incomeExcluded from tax $6,183$6,183
VIII-5 Royalties$0
VIII-6 Net rental income or loss$0
VIII-7 Net gain or loss on sales of assetsExcluded from tax $6,451,125$6,451,125
VIII-8 Net income from fundraising events$0
VIII-11a-d Other revenue, itemized rows (sum of 11a–11d as filed)Related to mission $74,882$74,882
VIII-12 Total revenueRelated to mission $118,423,798 · Excluded from tax $6,457,308$275,877,581
Part IX · Statement of functional expenses $275,948,294 across 31 lines filed
IX-1 Grants to domestic organizations$0
IX-2 Grants to domestic individuals$0
IX-3 Grants and assistance to foreign recipients$0
IX-4 Benefits paid to or for members$0
IX-5 Pay of current officers, directors and key staff$0
IX-6 Pay of disqualified persons$0
IX-7 Other salaries and wagesPrograms $94,252,028$94,252,028
IX-8 Pension plan contributions$0
IX-9 Other employee benefitsPrograms $28,984,496$28,984,496
IX-10 Payroll taxesPrograms $65,058$65,058
IX-11a Management fees$0
IX-11b Legal feesPrograms $390,165$390,165
IX-11c Accounting fees$0
IX-11d Lobbying fees$0
IX-11f Investment management fees$0
IX-11g Other fees for servicesPrograms $1,177,022$1,177,022
IX-12 Advertising and promotion$0
IX-13 Office expensesPrograms $4,655,466$4,655,466
IX-14 Information technologyPrograms $1,245,048$1,245,048
IX-15 Royalties$0
IX-16 OccupancyPrograms $53,856,210$53,856,210
IX-17 TravelPrograms $6,501,761$6,501,761
IX-18 Travel and entertainment for public officials$0
IX-19 Conferences, conventions and meetings$0
IX-20 InterestPrograms $709,073$709,073
IX-21 Payments to affiliates$0
IX-22 Depreciation, depletion and amortizationPrograms $3,437,474$3,437,474
IX-23 InsurancePrograms $4,752,555$4,752,555
IX-24 Other expenses (24a–d)Programs $43,022,853 · Management $27,008,867$70,031,720
IX-24e All other expensesPrograms $5,890,218$5,890,218
IX-25 Total functional expensesPrograms $248,939,427 · Management $27,008,867 · Fundraising $0$275,948,294
Part X · Balance sheet $162,087,136 assets, 30 lines filed
X-1 Cash, non-interest-bearingStart of year $132,162$166,695
X-2 Savings and temporary cash investmentsStart of year $0$0
X-3 Pledges and grants receivableStart of year $0$0
X-4 Accounts receivableStart of year $53,069,095$67,099,197
X-5 Loans to officers and key peopleStart of year $0$0
X-6 Loans to other insidersStart of year $0$0
X-7 Notes and loans receivableStart of year $0$0
X-8 Inventories for sale or useStart of year $0$0
X-9 Prepaid expenses and deferred chargesStart of year $358,057$310,554
X-10c Land, buildings and equipment, netStart of year $32,929,916$31,772,512
X-11 Publicly traded securitiesStart of year $0$0
X-12 Other securitiesStart of year $0$0
X-13 Program-related investmentsStart of year $0$0
X-14 Intangible assetsStart of year $0$0
X-15 Other assetsStart of year $93,326,982$62,738,178
X-16 Total assetsStart of year $179,816,212$162,087,136
X-17 Accounts payable and accrued expensesStart of year $8,954,330$11,820,276
X-18 Grants payableStart of year $0$0
X-19 Deferred revenueStart of year $2,843,262$3,003,177
X-20 Tax-exempt bond liabilitiesStart of year $12,288,930$11,191,160
X-21 Escrow or custodial accountsStart of year $0$0
X-22 Loans from officers and insidersStart of year $0$0
X-23 Secured mortgages and notes payableStart of year $5,150,376$4,737,745
X-24 Unsecured notes and loans payableStart of year $0$0
X-25 Other liabilitiesStart of year $130,435,461$111,261,638
X-26 Total liabilitiesStart of year $159,672,359$142,013,996
X-27 Net assets without donor restrictionsStart of year $19,404,690$19,626,372
X-28 Net assets with donor restrictionsStart of year $739,163$446,768
X-32 Total net assets or fund balancesStart of year $20,143,853$20,073,140
X-33 Total liabilities and net assetsStart of year $179,816,212$162,087,136
Part XI · Reconciliation of net assets $20,073,140 net assets at year end
XI-1 Total revenue$275,877,581
XI-2 Total expenses$275,948,294
XI-3 Revenue less expenses−$70,713
XI-4 Net assets at start of year$20,143,853
XI-10 Net assets at end of year$20,073,140

Form 990 e-file (XML) FY2024 from the IRS · Classification, formation year and address from the IRS Business Master File

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