Is it real?
Yes. Never revoked by the IRS. Latest filing on record: FY2025. IRS ruling in Aug 2020.
IRS Pub. 78 · IRS Auto-Revocation List · IRS Business Master File
Who runs it and what they're paid
23 people listed on the 990; $2.1M paid to officers and key staff.
Compensation history total reportable pay by year · 8 named individuals · Part VII
| Name | FY2025 | FY2024 | FY2023 | FY2022 | FY2021 | FY2020 |
|---|---|---|---|---|---|---|
| Eric D Reicin | $750,507 | $795,526 | $735,000 | $650,552 | $608,366 | $581,108 |
| Mary Engle | $392,348 | $375,488 | $353,151 | $338,584 | $320,834 | $279,047 |
| Victoria McCormick | $391,762 | $372,504 | — | $321,584 | — | — |
| Victoria McCormick -CFO COO | — | — | $345,300 | — | — | — |
| Victoria C McCormick | — | — | — | — | $293,991 | $265,277 |
| Dona Fraser | $292,742 | $271,742 | $258,818 | $249,800 | $238,018 | $209,705 |
| Jim Boyle | $272,799 | $265,103 | — | — | — | — |
| Amy Steacy | $271,433 | — | — | — | — | — |
Total reportable compensation (Form 990 Part VII column D / Schedule J column E) by filing year, matched by name within this organization. The Schedule J base / bonus / deferred breakdown is not parsed into this dataset.
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Questions the 990 asks
The form asks each of these directly. These are the filed answers.
- Family or business ties among officersPt VI · Ln 2No
- Top official's pay set by an independent reviewPt VI · Ln 15aYes
Programs and updates
Develops and delivers programs for self-regulation, dispute resolution, and market competition.
Questions for Bbb National Programs INC
Your first name shows with your question. Bbb National Programs INC answers here, for everyone.
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BBB national programs promotes truth-in-advertising through its national advertising division and national advertising review board; provides a watchdog role on the direct selling industry via its direct selling self-regulatory council; helps companies adhere to applicable privacy standards through its various privacy initiatives…
BBB national programs operates BBB auto line, one of the largest and highly regarded dispute resolution programs in the united states. BBB auto line helps businesses and consumers resolve automotive warranty, lemon law, class action, and dealer manufacturer disputes in a timely, cost-effective manner that complies with applicable state…
Funders
Who pays for it.
From grant filings on record. Receipts are incomplete: individual donors are never listed.
Grants
By the numbers
The FY2020 990, line by line.
Download 990
| Line | Start FY20 | End FY20 |
|---|---|---|
| Cash and savingsLn 1–2 | $4.5M | $6.2M |
| InvestmentsLn 11–13 | $2.7M | $4.5M |
| Land, buildings, equipmentLn 10c | $0 | $691K |
| Total assetsLn 16 | $8.6M | $13.2M |
| LiabilitiesLn 26 | $2.5M | $3.8M |
| Net assetsLn 32 | $6.1M | $9.4M |
| Line | Total | Programs | Management | Fundraising |
|---|---|---|---|---|
| Pay of current officers, directors and key staffLn 5 | $1.2M | |||
| Other salaries and wagesLn 7 | $7.5M | |||
| Pension plan contributionsLn 8 | $244K | |||
| Other employee benefitsLn 9 | $879K | |||
| Payroll taxesLn 10 | $126K | |||
| Legal feesLn 11b | $62K | |||
| Accounting feesLn 11c | $99K | |||
| Investment management feesLn 11f | $22K | |||
| Other fees for servicesLn 11g | $1.6M | |||
| Advertising and promotionLn 12 | $82K | |||
| Office expensesLn 13 | $514K | |||
| Information technologyLn 14 | $782K | |||
| OccupancyLn 16 | $1.1M | |||
| TravelLn 17 | $31K | |||
| Conferences, conventions and meetingsLn 19 | $80K | |||
| Other expenses (24a–d)Ln 24 | $667K | |||
| Total functional expensesLn 25 | $15.1M |
Filing history
| Year | Money in | Money out | In minus out | Net assets | Download |
|---|---|---|---|---|---|
| FY2025 Latest | $23.5M | $22.4M | $1.1M | $22.1M | 990 PDF |
| FY2024 | $22.2M | $21.7M | $479K | $19.3M | 990 PDF |
| FY2023 | $26.9M | $19.7M | $7.2M | $18.2M | 990 PDF |
| FY2022 | $18.4M | $17.2M | $1.2M | $10.0M | 990 PDF |
| FY2021 | $17.2M | $17.1M | $84K | $9.8M | 990 PDF |
| FY2020 Viewing | $17.9M | $15.1M | $2.8M | $9.4M | 990 PDF |
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Schedules filed Part IV
See the full FY2020 990 (6 parts)
Part I · Summary $17,919,845 revenue, 12 lines filed
Part VI · Governance 15 of 15 board members independent, no flags
Part VIII · Statement of revenue $17,919,845 across 8 lines filed
Part IX · Statement of functional expenses $15,112,760 across 16 lines filed
Part X · Balance sheet $13,211,766 assets, 16 lines filed
Part XI · Reconciliation of net assets $9,413,964 net assets at year end
Form 990 e-file (XML) FY2020 from the IRS · Classification, formation year and address from the IRS Business Master File
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