Viability, INC. Is a non-profit human services agency which provides employment, job training and placement, skill building, and other community-based services focused on empowerment and inclusion for people with disabilities or disadvantages. Our staff in combination with our employer and community partners, serve 4,000 individuals annually with operations in massachusetts, connecticut, new york, oklahoma, and rhode island. Our program models include community-based day and rehabilitation; supported living; clubhouses; transportation services; and a variety of pre-employment/employment programs. Upholding respect and dignity and honoring individuals' choice are a universal practice. Viability partners with over 850 employers to support employment opportunities for our program members and grow disability inclusive practices with employ.

501(c)(3) charity; gifts are tax-deductible.
86¢ of each $1 spent went to programs.
$747K paid to officers and key staff.
Mission: Form 990 Part I, line 1 · Status: IRS Pub. 78 · Programs: Part IX · Pay: Part VII

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FY2023 · Form 990Independent: from IRS data, not the org
Download 990
IRS status
501(c)(3)
not on the IRS revocation list
Looks good: listed by the IRS and not on the revocation list.
IRS BMF · Auto-Revocation List
Tax-deductible gifts
Yes
Donations are tax-deductible
Looks good: the IRS lists gifts to it as deductible.
IRS Pub. 78 · IRS BMF
Latest return
FY2025
latest Form 990
Looks good: the latest return is for FY2025, 1 tax year back; within 2 tax years.
IRS e-file · Filing history
Surplus or deficit
6 of 6
filings with a surplus
Average surplus $5.7M a year · 15% of revenue · last 6 filings
Looks good: a surplus in 6 of the last 6 filings.
Pt I · Ln 19 · 6 filings
Spent on programs
86%
of spending
Looks good: 86% of spending went to programs; 75% or more.
Pt IX · Ln 25 · col B
Pay to officers and key staff
$747K
to officers and key staff · 2% of spending
Looks good: pay to officers and key staff is 2% of spending; 15% or less.
Pt VII · Sec A
7 mo
of spending, in cash
Looks good: 7.0 months of spending in cash; 3 or more.
Pt X · Ln 1–2 · Pt I · Ln 18
Named funders
2
named funders · $93K
Fine: 2 funders name it on their filings; under 3.
Funders’ Sch. I, 990-PF
Liabilities
$8.0M
18% of total assets
Looks good: liabilities are 18% of assets; 50% or less.
Pt X · Ln 26
Independent board members
9
of 9 voting members
Looks good: 9 of 9 voting members are independent, a majority.
Pt VI · Ln 1a–1b
Looks goodFineWorth a lookConcernNo data yetTap a box for the reason.
Revenue
$38.4M
+3% vs prior year
Spent
$32.1M
To programs
86%
Net assets
$37.3M
By yearFY2020–FY2025
Revenue
$38.4M
FY2023▲ +3%
Tap a bar for its year
Revenue by fiscal year
FY2020$34.2M
FY2021$34.5M
FY2022$37.2M
FY2023$38.4M
FY2024$40.5M
FY2025$44.8M
Expenses
$32.1M
FY2023▲ +9%
Tap a bar for its year
Expenses by fiscal year
FY2020$32.4M
FY2021$28.5M
FY2022$29.4M
FY2023$32.1M
FY2024$34.3M
FY2025$38.5M
Net assets
$37.3M
FY2023▲ +20%
Tap a bar for its year
Net assets by fiscal year
FY2020$17.4M
FY2021$24.0M
FY2022$31.0M
FY2023$37.3M
FY2024$43.7M
FY2025$50.2M

From the FY2023 Form 990 (year ending June 2023) · figures checked against the IRS filing · see the original

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You’re viewing the FY2023 filing — not the latest on file. See the latest (FY2025) →

Is it real?

Yes. Never revoked by the IRS. Latest filing on record: FY2025. IRS ruling in Mar 1976.

IRS Pub. 78 · IRS Auto-Revocation List · IRS Business Master File

Where the money goes

86 cents of each dollar spent went to programs.

Program services 86% · $27.6M Management & general 14% · $4.5M

Form 990 Part IX, line 25, columns B–D. Every line is in By the numbers.

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Who runs it and what they're paid

15 people listed on the 990; $747K paid to officers and key staff.

Part VII, Section A · reportable compensation · most recent filed roster (FY2022); the FY2023 filing did not itemize Part VII
President and CEO
$264,140Pt VII · Sec A
Chief Operating Officer
$149,344Pt VII · Sec A
Chief Financial Officer
$123,595Pt VII · Sec A
Vice President
$105,282Pt VII · Sec A
Vice President
$105,082Pt VII · Sec A
$0Pt VII · Sec A
$0Pt VII · Sec A
$0Pt VII · Sec A

Colleen Holmes’s $277K as President and CEO is at the 63rd percentile of top reported officer pay among 414 $10–100M employment nonprofits. Peer set: organizations in the same NTEE major field of work and revenue-size band, compared on each org’s own highest-paid officer/key-employee, from Form 990 Part VII / 990-PF Part VIII. Descriptive placement, not a verdict on whether the pay is appropriate.

Compensation history total reportable pay by year · 8 named individuals · Part VII

NameFY2025FY2024FY2023FY2022FY2021FY2020
Richard W Venne—————$353,463
Colleen Holmes$277,300$277,535$264,140$225,309$27,115—
Janice Brown$168,717$143,105$123,595———
Susan Cauley$167,212$156,662$149,344$138,250$134,746$126,971
Sylviana Lopez$148,573—————
Pamela Zagorski—————$137,445
Danielle Letourneau$132,693—————
Joseph Wendover—————$130,441

Total reportable compensation (Form 990 Part VII column D / Schedule J column E) by filing year, matched by name within this organization. The Schedule J base / bonus / deferred breakdown is not parsed into this dataset.

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Questions the 990 asks

The form asks each of these directly. These are the filed answers.

  • Family or business ties among officersPt VI · Ln 2No
  • Top official's pay set by an independent reviewPt VI · Ln 15aYes

Programs and updates

Empowers people with disabilities through job training, placement, and community services.

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Provided by the organization

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3 programs · $25.9M · in their own filed words · FY2022
01

Community services (psycho-social clubhouse model programs, day habilitation, community-based day services) our community services are designed with respect for choice and dignity in supporting individuals to move toward independence and gain new skills.

$10.4Mprogram expense
02

Employment

Individuals with disabilities and disadvantages are an underutilized resource for employers. Our staff of job developers and direct support professionals design service plans created with the individual's desires, strengths, learning style, and career aspirations in mind to help participants obtain competitive and integrated community…

$8.3Mprogram expense
03

Supportive Living (afc, Residential, Supportive Living)

Viability's supportive living service supports offer a portfolio of options to empower people to be able to live as independently as possible in the communities and living arrangements of their choosing. These services include adult family care, residential and supportive living services.

$7.2Mprogram expense

Funders

Who pays for it.

From grant filings on record. Receipts are incomplete: individual donors are never listed.

Grants

Schedule I · funders on record
Grants received · FY2024
Total grants receivedfrom 2 funders$93K

By the numbers

The FY2023 990, line by line.

1The main four
Money inPt VIII
$38.4M
Ln 12
Fees for servicesLn 2g$35.4M
Other incomeLn 4–11$2.6M
Investment incomeLn 3$309K
Money outPt IX
$32.1M
Ln 25
Programscol B$27.6M
Managementcol C$4.5M
Owns and owesPt X
$37.3M
net assets · Ln 32
Cash and savingsLn 1–2$18.7M
Total assetsLn 16$45.4M
LiabilitiesLn 26$8.0M
PeoplePt VI, VII
15
listed · VII A
PaidVII A5
Voting boardVI 1a9
IndependentVI 1b9
2In more detail
Revenue in detailPt VIII
Gifts and grantsLn 1h$115K
Fees for servicesLn 2g$35.4M
Investment incomeLn 3$309K
Other incomeLn 4–11$2.6M
Gains on assetsLn 7$105K
Total revenueLn 12$38.4M
Assets in detailPt X, end of year
CashLn 1$39K
SavingsLn 2$18.7M
Cash and savings togetherLn 1–2$18.7M
InvestmentsLn 11–13$8.0M
Land, buildings, equipmentLn 10c$8.3M
Other assetsLn 15$5.7M
Total assetsLn 16$45.4M
LiabilitiesLn 26$8.0M
Net assetsLn 32$37.3M
OperationsPt I, VI
EmployeesI 5951
VolunteersI 630
Fiscal year endsHeaderJune
Conflict-of-interest policyVI 12aYes
Whistleblower policyVI 13Yes
Records policyVI 14Yes
3Year over year
Balance sheet, start vs end of yearPt X · col A, B
LineStart FY23End FY23
Cash and savingsLn 1–2$18.3M$18.7M
InvestmentsLn 11–13$3.2M$8.0M
Land, buildings, equipmentLn 10c$8.8M$8.3M
Total assetsLn 16$38.1M$45.4M
LiabilitiesLn 26$7.1M$8.0M
Net assetsLn 32$31.0M$37.3M
4Every line
Statement of functional expensesPt IX · every line
LineTotalProgramsManagementFundraising
Pay of current officers, directors and key staffLn 5$823K$123K$700K
Other salaries and wagesLn 7$17.3M$16.1M$1.2M
Pension plan contributionsLn 8$511K$460K$51K
Other employee benefitsLn 9$1.8M$1.6M$140K
Payroll taxesLn 10$2.0M$1.8M$201K
Legal feesLn 11b$33K$950$32K
Accounting feesLn 11c$77K$77K
Other fees for servicesLn 11g$3.9M$3.3M$581K
Advertising and promotionLn 12$54K$5K$49K
Office expensesLn 13$246K$108K$138K
Information technologyLn 14$637K$154K$483K
OccupancyLn 16$1.1M$1.0M$72K
TravelLn 17$1.0M$960K$48K
InterestLn 20$186K$163K$23K
Depreciation, depletion and amortizationLn 22$649K$494K$155K
InsuranceLn 23$276K$104K$172K
Other expenses (24a–d)Ln 24$1.3M$1.0M$280K
All other expensesLn 24e$282K$155K$127K
Total functional expensesLn 25$32.1M$27.6M$4.5M$0

Filing history

YearMoney inMoney outIn minus outNet assetsDownload
FY2025 Latest $44.8M$38.5M$6.3M$50.2M 990 PDF
FY2024 $40.5M$34.3M$6.1M$43.7M 990 PDF
FY2023 Viewing $38.4M$32.1M$6.3M$37.3M 990 PDF
FY2022 $37.2M$29.4M$7.8M$31.0M 990 PDF
FY2021 $34.5M$28.5M$5.9M$24.0M 990 PDF
FY2020 $34.2M$32.4M$1.8M$17.4M 990 PDF

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Schedules filed Part IV

III · Programs R · Related orgs G · Fundraising L · Interested persons I · Grants A · Public support J · Pay O · Explanations
See the full FY2023 990 (6 parts)
Part I · Summary $38,384,389 revenue, 12 lines filed
I-8 Contributions and grantsPrior year $93,331$115,248
I-9 Program service revenuePrior year $33,892,748$35,407,478
I-10 Investment incomePrior year $448,082$309,342
I-11 Other revenuePrior year $2,802,260$2,552,321
I-12 Total revenuePrior year $37,236,421$38,384,389
I-13 Grants and similar amounts paidPrior year $0$0
I-14 Benefits paid to membersPrior year $0$0
I-15 Salaries and benefitsPrior year $19,820,866$22,372,899
I-16a Professional fundraising feesPrior year $0$0
I-17 Other expensesPrior year $9,585,909$9,745,301
I-18 Total expensesPrior year $29,406,775$32,118,200
I-19 Revenue less expensesPrior year $7,829,646$6,266,189
Part VI · Governance 9 of 9 board members independent, no flags
VI-1a Voting members of the governing body9
VI-1b Independent voting members9
VI-2 Family or business relationship among officers or directorsNo
VI-12a Written conflict of interest policyYes
VI-13 Written whistleblower policyYes
VI-14 Document retention and destruction policyYes
VI-15a Process for setting top official's payYes
Part VIII · Statement of revenue $38,384,389 across 7 lines filed
VIII-1f All other contributions, gifts and grants$115,248
VIII-1h Total contributions, gifts and grants$115,248
VIII-2a-f Program service revenue, itemized rows (sum of 2a–2f as filed)Related to mission $35,407,478$35,407,478
VIII-3 Investment incomeExcluded from tax $203,986$203,986
VIII-7 Net gain or loss on sales of assetsExcluded from tax $105,356$105,356
VIII-11a-d Other revenue, itemized rows (sum of 11a–11d as filed)Related to mission $2,552,321$2,552,321
VIII-12 Total revenueRelated to mission $37,959,799 · Unrelated business $0 · Excluded from tax $309,342$38,384,389
Part IX · Statement of functional expenses $32,118,200 across 18 lines filed
IX-5 Pay of current officers, directors and key staffPrograms $122,933 · Management $700,128$823,061
IX-7 Other salaries and wagesPrograms $16,117,922 · Management $1,170,508$17,288,430
IX-8 Pension plan contributionsPrograms $459,913 · Management $51,101$511,014
IX-9 Other employee benefitsPrograms $1,633,091 · Management $140,061$1,773,152
IX-10 Payroll taxesPrograms $1,776,500 · Management $200,742$1,977,242
IX-11b Legal feesPrograms $950 · Management $31,936$32,886
IX-11c Accounting feesManagement $77,400$77,400
IX-11g Other fees for servicesPrograms $3,293,415 · Management $581,014$3,874,429
IX-12 Advertising and promotionPrograms $5,416 · Management $48,975$54,391
IX-13 Office expensesPrograms $107,933 · Management $138,429$246,362
IX-14 Information technologyPrograms $153,884 · Management $483,196$637,080
IX-16 OccupancyPrograms $1,023,630 · Management $71,834$1,095,464
IX-17 TravelPrograms $959,816 · Management $48,049$1,007,865
IX-20 InterestPrograms $162,851 · Management $23,406$186,257
IX-22 Depreciation, depletion and amortizationPrograms $493,888 · Management $155,152$649,040
IX-23 InsurancePrograms $104,028 · Management $172,113$276,141
IX-24 Other expenses (24a–d)Programs $1,045,922 · Management $279,910$1,325,832
IX-24e All other expensesPrograms $155,240 · Management $126,914$282,154
IX-25 Total functional expensesPrograms $27,617,332 · Management $4,500,868 · Fundraising $0$32,118,200
Part X · Balance sheet $45,357,820 assets, 15 lines filed
X-1 Cash, non-interest-bearingStart of year $25,378$38,651
X-2 Savings and temporary cash investmentsStart of year $18,250,239$18,673,355
X-4 Accounts receivableStart of year $7,335,847$4,473,056
X-9 Prepaid expenses and deferred chargesStart of year $240,001$233,649
X-10c Land, buildings and equipment, netStart of year $8,795,046$8,256,224
X-11 Publicly traded securitiesStart of year $3,229,588$7,974,232
X-15 Other assetsStart of year $191,875$5,708,653
X-16 Total assetsStart of year $38,067,974$45,357,820
X-17 Accounts payable and accrued expensesStart of year $1,613,985$1,821,562
X-19 Deferred revenueStart of year $356,568$356,568
X-25 Other liabilitiesStart of year $0$1,083,865
X-26 Total liabilitiesStart of year $7,051,779$8,049,558
X-27 Net assets without donor restrictionsStart of year $31,016,195$37,308,262
X-32 Total net assets or fund balancesStart of year $31,016,195$37,308,262
X-33 Total liabilities and net assetsStart of year $38,067,974$45,357,820
Part XI · Reconciliation of net assets $37,308,262 net assets at year end
XI-1 Total revenue$38,384,389
XI-2 Total expenses$32,118,200
XI-3 Revenue less expenses$6,266,189
XI-4 Net assets at start of year$31,016,195
XI-5 Net unrealized gains (losses) on investments$25,878
XI-9 Other changes in net assets$0
XI-10 Net assets at end of year$37,308,262

Form 990 e-file (XML) FY2023 from the IRS · Classification, formation year and address from the IRS Business Master File

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