Is it real?
Yes. Never revoked by the IRS. Latest filing on record: FY2025. IRS ruling in Oct 2014.
IRS Pub. 78 · IRS Auto-Revocation List · IRS Business Master File
Where the money goes
80 cents of each dollar spent went to programs.
Form 990 Part IX, line 25, columns B–D. Every line is in By the numbers.
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Who runs it and what they're paid
18 people listed on the 990; $2.8M paid to officers and key staff.
Dena Trujillo’s $380K as Chief Executive Officer is at the 81st percentile of top reported officer pay among 746 $10–100M mental health nonprofits. Peer set: organizations in the same NTEE major field of work and revenue-size band, compared on each org’s own highest-paid officer/key-employee, from Form 990 Part VII / 990-PF Part VIII. Descriptive placement, not a verdict on whether the pay is appropriate.
Compensation history total reportable pay by year · 8 named individuals · Part VII
| Name | FY2025 | FY2024 | FY2023 | FY2022 | FY2021 | FY2020 |
|---|---|---|---|---|---|---|
| Nancy Lublin | — | — | — | — | $607,000 | $140,192 |
| Dena Trujillo | $379,822 | $352,333 | $344,277 | $348,583 | $328,530 | $189,846 |
| Matthew Vanderzee | $377,881 | $353,291 | — | — | — | — |
| Shairi Turner-Davis | $336,284 | $325,802 | $322,065 | $321,795 | $314,507 | $265,231 |
| Danielle Adest | $327,794 | $307,137 | $284,134 | — | — | — |
| Margaret Meagher | $317,444 | $266,223 | $249,034 | — | — | — |
| Rupesh Shah | $310,922 | — | — | — | — | — |
| Dana Trader | — | — | $297,025 | $251,756 | $244,763 | — |
Total reportable compensation (Form 990 Part VII column D / Schedule J column E) by filing year, matched by name within this organization. The Schedule J base / bonus / deferred breakdown is not parsed into this dataset.
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Questions the 990 asks
The form asks each of these directly. These are the filed answers.
- Family or business ties among officersPt VI · Ln 2No
- Top official's pay set by an independent reviewPt VI · Ln 15aYes
Programs and updates
Offers free, 24/7 text-based mental health support and crisis intervention.
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Crisis text line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of over 14,000 trained volunteers and paid supervisors to support people in their moments of need. Anyone can text from anywhere in the united states, anytime.
Crisis text line's mission relies on innovative technology to support the 24/7 texting and chat mental health crisis intervention platform. The technology team is responsible for coding, refining, and supporting the crisis text line texting and chat platform as well as maintaining and updating a learning management system as part of the…
Crisis text line has a dedicated team of research scientists that lead rigorous mental health research science efforts to evidence and amplify crisis text line impact for texters, volunteers, and communities.
Funders
Who pays for it.
From grant filings on record. Receipts are incomplete: individual donors are never listed.
Grants
By the numbers
The FY2025 990, line by line.
Download 990
| Line | Start FY25 | End FY25 |
|---|---|---|
| Cash and savingsLn 1–2 | $16.5M | $6.6M |
| InvestmentsLn 11–13 | $14.4M | $19.6M |
| Land, buildings, equipmentLn 10c | $84K | $71K |
| Total assetsLn 16 | $36.3M | $32.0M |
| LiabilitiesLn 26 | $10.1M | $5.5M |
| Net assetsLn 32 | $26.2M | $26.4M |
| Line | Total | Programs | Management | Fundraising |
|---|---|---|---|---|
| Grants and assistance to foreign recipientsLn 3 | $98K | $98K | ||
| Pay of current officers, directors and key staffLn 5 | $1.4M | $706K | $621K | $105K |
| Other salaries and wagesLn 7 | $23.9M | $20.1M | $2.0M | $1.8M |
| Pension plan contributionsLn 8 | $625K | $516K | $57K | $53K |
| Other employee benefitsLn 9 | $4.5M | $3.7M | $559K | $279K |
| Payroll taxesLn 10 | $1.8M | $1.4M | $238K | $158K |
| Legal feesLn 11b | $36K | $1K | $35K | |
| Accounting feesLn 11c | $90K | $90K | ||
| Lobbying feesLn 11d | $202K | $202K | ||
| Other fees for servicesLn 11g | $636K | $202K | $402K | $32K |
| Advertising and promotionLn 12 | $874K | $671K | $5K | $198K |
| Office expensesLn 13 | $97K | $50K | $46K | $771 |
| Information technologyLn 14 | $3.2M | $2.8M | $247K | $116K |
| TravelLn 17 | $651K | $364K | $191K | $96K |
| Conferences, conventions and meetingsLn 19 | $283K | $150K | $105K | $27K |
| Depreciation, depletion and amortizationLn 22 | $73K | $73K | ||
| InsuranceLn 23 | $96K | $96K | ||
| Other expenses (24a–d)Ln 24 | $12K | $12K | ||
| Total functional expensesLn 25 | $38.6M | $30.8M | $5.0M | $2.8M |
Filing history
| Year | Money in | Money out | In minus out | Net assets | Download |
|---|---|---|---|---|---|
| FY2025 Latest Viewing | $38.5M | $38.6M | −$119K | $26.4M | 990 PDF |
| FY2024 | $45.4M | $34.8M | $10.5M | $26.2M | 990 PDF |
| FY2023 | $32.3M | $35.6M | −$3.3M | $15.6M | 990 PDF |
| FY2022 | $15.5M | $34.7M | −$19.3M | $18.9M | 990 PDF |
| FY2021 | $9.9M | $31.8M | −$21.9M | $40.4M | 990 PDF |
| FY2020 | $49.6M | $25.1M | $24.5M | $62.4M | 990 PDF |
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Schedules filed Part IV
See the full FY2025 990 (6 parts)
Part I · Summary $38,489,787 revenue, 12 lines filed
Part VI · Governance 9 of 10 board members independent, no flags
Part VIII · Statement of revenue $38,489,787 across 7 lines filed
Part IX · Statement of functional expenses $38,608,694 across 18 lines filed
Part X · Balance sheet $31,967,980 assets, 16 lines filed
Part XI · Reconciliation of net assets $26,436,677 net assets at year end
Form 990 e-file (XML) FY2025 from the IRS · Classification, formation year and address from the IRS Business Master File
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