Goodwill Retail Services, INC. ("Goodwill Retail") is a nonstock, not-for-profit wisconsin corporation, whose sole member is Goodwill industries of southeastern wisconsin, INC. ("Goodwill"), a wisconsin nonstock, not-for-profit corporation with (continued on schedule o)

501(c)(3) charity; gifts are tax-deductible.
$1.4M paid to officers and key staff.
Mission: Form 990 Part I, line 1 · Status: IRS Pub. 78 · Pay: Part VII

Before you give

FY2020 · Form 990Independent: from IRS data, not the org
Download 990
IRS status
501(c)(3)
not on the IRS revocation list
Looks good: listed by the IRS and not on the revocation list.
IRS BMF · Auto-Revocation List
Tax-deductible gifts
Yes
Donations are tax-deductible
Looks good: the IRS lists gifts to it as deductible.
IRS Pub. 78 · IRS BMF
Latest return
FY2025
latest Form 990
Looks good: the latest return is for FY2025, 1 tax year back; within 2 tax years.
IRS e-file · Filing history
Surplus or deficit
2 of 6
filings with a surplus
Average surplus $2.1M a year · 1% of revenue · last 6 filings
Worth a look: a surplus in 2 of the last 6 filings.
Pt I · Ln 19 · 6 filings
Spent on programs
0%
of spending
Concern: 0% of spending went to programs; under 50%.
Pt IX · Ln 25 · col B
Pay to officers and key staff
$1.4M
to officers and key staff · 1% of spending
Looks good: pay to officers and key staff is 1% of spending; 15% or less.
Pt VII · Sec A
2 mo
of spending, in cash
Fine: 1.5 months of spending in cash; 1 to 3.
Pt X · Ln 1–2 · Pt I · Ln 18
Named funders
1
named funder · $9K
Fine: 1 funder names it on their filings; under 3.
Funders’ Sch. I, 990-PF
Liabilities
$106.7M
78% of total assets
Worth a look: liabilities are 78% of assets; over 65%.
Pt X · Ln 26
Independent board members
5
of 5 voting members
Looks good: 5 of 5 voting members are independent, a majority.
Pt VI · Ln 1a–1b
Looks goodFineWorth a lookConcernNo data yetTap a box for the reason.
Revenue
$134.8M
Spent
$133.8M
To programs
0%
Net assets
$29.7M
By yearFY2020–FY2025
Revenue
$134.8M
FY2020
Tap a bar for its year
Revenue by fiscal year
FY2020$134.8M
FY2021$197.9M
FY2022$200.2M
FY2023$206.3M
FY2024$203.5M
FY2025$224.6M
Expenses
$133.8M
FY2020
Tap a bar for its year
Expenses by fiscal year
FY2020$133.8M
FY2021$170.2M
FY2022$205.1M
FY2023$212.4M
FY2024$205.8M
FY2025$227.7M
Net assets
$29.7M
FY2020
Tap a bar for its year
Net assets by fiscal year
FY2020$29.7M
FY2021$55.5M
FY2022$50.6M
FY2023$44.5M
FY2024$42.2M
FY2025$39.1M

From the FY2020 Form 990 · figures checked against the IRS filing · see the original

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You’re viewing the FY2020 filing — not the latest on file. See the latest (FY2025) →

Is it real?

Yes. Never revoked by the IRS. Latest filing on record: FY2025. IRS ruling in Jun 2002.

IRS Pub. 78 · IRS Auto-Revocation List · IRS Business Master File

Where the money goes

What each dollar paid for.

Management & general 100% · $133.8M

Form 990 Part IX, line 25. Every line is in By the numbers.

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Who runs it and what they're paid

15 people listed on the 990; $1.4M paid to officers and key staff.

Part VII, Section A · reportable compensation
Asst. Secretary - Thru 5/2020; Cro
$340,440Pt VII · Sec A
Senior Vice President
$264,920Pt VII · Sec A
Vice President
$206,980Pt VII · Sec A
Vice President
$206,889Pt VII · Sec A
Director
$132,183Pt VII · Sec A
Director
$126,304Pt VII · Sec A
Former Chief Operating Officer
$122,264Pt VII · Sec A
President & CEO
$0Pt VII · Sec A

Scott Dexter’s $424K as Chief Retail Officer is at the 29th percentile of top reported officer pay among 34 $100M+ employment nonprofits. Peer set: organizations in the same NTEE major field of work and revenue-size band, compared on each org’s own highest-paid officer/key-employee, from Form 990 Part VII / 990-PF Part VIII. Descriptive placement, not a verdict on whether the pay is appropriate.

Compensation history total reportable pay by year · 8 named individuals · Part VII

NameFY2025FY2024FY2023FY2022FY2021FY2020
Scott Dexter$423,679$448,136$437,136$385,010$252,725$264,920
Steven Loos————$127,162$340,440
Dan Michael$316,596$312,612$297,610$250,043$180,478$206,889
Jason Burns$290,517$314,634$232,368———
Shawn McCourt$285,850$275,286$286,289$242,520$178,924$206,980
Julie Deming$178,622———$123,083$132,183
James Tipton$167,770$164,207$166,607$164,827$121,759$126,304
Robert Lichtfuss—$142,848$150,012$148,622——

Total reportable compensation (Form 990 Part VII column D / Schedule J column E) by filing year, matched by name within this organization. The Schedule J base / bonus / deferred breakdown is not parsed into this dataset.

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Questions the 990 asks

The form asks each of these directly. These are the filed answers.

  • Family or business ties among officersPt VI · Ln 2No
  • Top official's pay set by an independent reviewPt VI · Ln 15aYes

Programs and updates

Trains, employs, and supports people with disabilities or disadvantages.

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1 program · in their own filed words · FY2020
01

Goodwill retail services, inc. ("goodwill retail") provides a source of income to promote the charitable mission of its parent corporation, goodwill industries of southeastern wisconsin, inc., including that organization's numerous programs for providing training, employment, and supportive services for individuals with disabilities or…

Pt IX · col B

Funders

Who pays for it.

From grant filings on record. Receipts are incomplete: individual donors are never listed.

Grants

Schedule I · received and paid
Grants received · FY2020
Total grants receivedfrom 1 funder$9K
Grants paid · 5 grants · $105.2M · 2021–2025

By the numbers

The FY2020 990, line by line.

1The main four
Money inPt VIII
$134.8M
Ln 12
Gifts and grantsLn 1h$117.0M
Other incomeLn 4–11$17.8M
Investment incomeLn 3$31K
Money outPt IX
$133.8M
Ln 25
Managementcol C$133.8M
Owns and owesPt X
$29.7M
net assets · Ln 32
Cash and savingsLn 1–2$17.0M
Total assetsLn 16$136.4M
LiabilitiesLn 26$106.7M
PeoplePt VI, VII
15
listed · VII A
PaidVII A7
Voting boardVI 1a5
IndependentVI 1b5
2In more detail
Revenue in detailPt VIII
Gifts and grantsLn 1h$117.0M
Noncash giftsLn 1g$116.0M
Investment incomeLn 3$31K
Other incomeLn 4–11$17.8M
Gains on assetsLn 7$3K
Total revenueLn 12$134.8M
Assets in detailPt X, end of year
CashLn 1$0
SavingsLn 2$17.0M
Cash and savings togetherLn 1–2$17.0M
InvestmentsLn 11–13$0
Land, buildings, equipmentLn 10c$25.9M
Other assetsLn 15$81.8M
Total assetsLn 16$136.4M
LiabilitiesLn 26$106.7M
Net assetsLn 32$29.7M
OperationsPt I, VI
EmployeesI 56,999
VolunteersI 64
Fiscal year endsHeaderDecember
Conflict-of-interest policyVI 12aYes
Whistleblower policyVI 13Yes
Records policyVI 14Yes
3Year over year
Balance sheet, start vs end of yearPt X · col A, B
LineStart FY20End FY20
Cash and savingsLn 1–2$4.2M$17.0M
InvestmentsLn 11–13$0$0
Land, buildings, equipmentLn 10c$28.9M$25.9M
Total assetsLn 16$123.0M$136.4M
LiabilitiesLn 26$92.7M$106.7M
Net assetsLn 32$30.4M$29.7M
4Every line
Statement of functional expensesPt IX · every line
LineTotalProgramsManagementFundraising
Pay of current officers, directors and key staffLn 5$372K$372K
Pay of disqualified personsLn 6$131K$131K
Other salaries and wagesLn 7$58.5M$58.5M
Pension plan contributionsLn 8$719K$719K
Other employee benefitsLn 9$6.4M$6.4M
Payroll taxesLn 10$2.1M$2.1M
Legal feesLn 11b$52K$52K
Other fees for servicesLn 11g$6.2M$6.2M
Office expensesLn 13$7.0M$7.0M
Information technologyLn 14$322K$322K
OccupancyLn 16$26.5M$26.5M
TravelLn 17$1.4M$1.4M
Conferences, conventions and meetingsLn 19$29K$29K
InterestLn 20$37K$37K
Depreciation, depletion and amortizationLn 22$9.8M$9.8M
InsuranceLn 23$654K$654K
Other expenses (24a–d)Ln 24$13.5M$13.5M
Total functional expensesLn 25$133.8M$0$133.8M$0

Filing history

YearMoney inMoney outIn minus outNet assetsDownload
FY2025 Latest $224.6M$227.7M−$3.1M$39.1M 990 PDF
FY2024 $203.5M$205.8M−$2.3M$42.2M 990 PDF
FY2023 $206.3M$212.4M−$6.1M$44.5M 990 PDF
FY2022 $200.2M$205.1M−$4.9M$50.6M 990 PDF
FY2021 $197.9M$170.2M$27.7M$55.5M 990 PDF
FY2020 Viewing $134.8M$133.8M$1.0M$29.7M 990 PDF

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Schedules filed Part IV

III · Programs R · Related orgs G · Fundraising L · Interested persons I · Grants A · Public support M · Noncash J · Pay O · Explanations
See the full FY2020 990 (6 parts)
Part I · Summary $134,804,539 revenue, 12 lines filed
I-8 Contributions and grantsPrior year $124,533,832$116,951,095
I-9 Program service revenuePrior year $0$0
I-10 Investment incomePrior year −$53,330$30,774
I-11 Other revenuePrior year $46,742,210$17,822,670
I-12 Total revenuePrior year $171,222,712$134,804,539
I-13 Grants and similar amounts paidPrior year $28,059,123$0
I-14 Benefits paid to membersPrior year $0$0
I-15 Salaries and benefitsPrior year $75,884,878$68,159,725
I-16a Professional fundraising feesPrior year $0$0
I-17 Other expensesPrior year $72,947,072$65,604,951
I-18 Total expensesPrior year $176,891,073$133,764,676
I-19 Revenue less expensesPrior year −$5,668,361$1,039,863
Part VI · Governance 5 of 5 board members independent, no flags
VI-1a Voting members of the governing body5
VI-1b Independent voting members5
VI-2 Family or business relationship among officers or directorsNo
VI-12a Written conflict of interest policyYes
VI-13 Written whistleblower policyYes
VI-14 Document retention and destruction policyYes
VI-15a Process for setting top official's payYes
Part VIII · Statement of revenue $134,804,539 across 7 lines filed
Lines not itemized here account for $15,608,825 of total revenue; see the IRS return.
VIII-1f All other contributions, gifts and grants$116,951,095
VIII-1g Noncash contributions (included above)$115,983,362
VIII-1h Total contributions, gifts and grants$116,951,095
VIII-3 Investment incomeExcluded from tax $27,356$27,356
VIII-7 Net gain or loss on sales of assetsExcluded from tax $3,418$3,418
VIII-11a-d Other revenue, itemized rows (sum of 11a–11d as filed)Excluded from tax $2,213,845$2,213,845
VIII-12 Total revenueRelated to mission $0 · Unrelated business $0 · Excluded from tax $17,853,444$134,804,539
Part IX · Statement of functional expenses $133,764,676 across 17 lines filed
IX-5 Pay of current officers, directors and key staffManagement $372,408$372,408
IX-6 Pay of disqualified personsManagement $131,281$131,281
IX-7 Other salaries and wagesManagement $58,452,668$58,452,668
IX-8 Pension plan contributionsManagement $719,104$719,104
IX-9 Other employee benefitsManagement $6,384,860$6,384,860
IX-10 Payroll taxesManagement $2,099,404$2,099,404
IX-11b Legal feesManagement $51,954$51,954
IX-11g Other fees for servicesManagement $6,183,638$6,183,638
IX-13 Office expensesManagement $7,048,192$7,048,192
IX-14 Information technologyManagement $322,151$322,151
IX-16 OccupancyManagement $26,482,862$26,482,862
IX-17 TravelManagement $1,417,194$1,417,194
IX-19 Conferences, conventions and meetingsManagement $28,929$28,929
IX-20 InterestManagement $37,118$37,118
IX-22 Depreciation, depletion and amortizationManagement $9,836,084$9,836,084
IX-23 InsuranceManagement $653,604$653,604
IX-24 Other expenses (24a–d)Management $13,543,225$13,543,225
IX-25 Total functional expensesPrograms $0 · Management $133,764,676 · Fundraising $0$133,764,676
Part X · Balance sheet $136,418,129 assets, 23 lines filed
X-1 Cash, non-interest-bearingStart of year $0$0
X-2 Savings and temporary cash investmentsStart of year $4,211,564$17,045,814
X-3 Pledges and grants receivableStart of year $0$0
X-4 Accounts receivableStart of year $739,668$830,942
X-8 Inventories for sale or useStart of year $9,534,318$10,194,984
X-9 Prepaid expenses and deferred chargesStart of year $1,140,509$610,170
X-10c Land, buildings and equipment, netStart of year $28,927,996$25,927,438
X-11 Publicly traded securitiesStart of year $0$0
X-12 Other securitiesStart of year $0$0
X-13 Program-related investmentsStart of year $0$0
X-14 Intangible assetsStart of year $0$0
X-15 Other assetsStart of year $78,482,117$81,808,781
X-16 Total assetsStart of year $123,036,172$136,418,129
X-17 Accounts payable and accrued expensesStart of year $9,507,080$11,813,632
X-18 Grants payableStart of year $0$0
X-19 Deferred revenueStart of year $0$0
X-20 Tax-exempt bond liabilitiesStart of year $0$0
X-24 Unsecured notes and loans payableStart of year $0$0
X-25 Other liabilitiesStart of year $83,153,612$94,855,360
X-26 Total liabilitiesStart of year $92,660,692$106,668,992
X-27 Net assets without donor restrictionsStart of year $30,375,480$29,749,137
X-32 Total net assets or fund balancesStart of year $30,375,480$29,749,137
X-33 Total liabilities and net assetsStart of year $123,036,172$136,418,129
Part XI · Reconciliation of net assets $29,749,137 net assets at year end
XI-1 Total revenue$134,804,539
XI-2 Total expenses$133,764,676
XI-3 Revenue less expenses$1,039,863
XI-4 Net assets at start of year$30,375,480
XI-9 Other changes in net assets−$1,666,206
XI-10 Net assets at end of year$29,749,137

Form 990 e-file (XML) FY2020 from the IRS · Classification, formation year and address from the IRS Business Master File

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