Helping people move from crisis to hope.

501(c)(3) charity; gifts are tax-deductible.
90¢ of each $1 spent went to programs.
$1.1M paid to officers and key staff.
Mission: Form 990 Part I, line 1 · Status: IRS Pub. 78 · Programs: Part IX · Pay: Part VII

Before you give

FY2020 · Form 990Independent: from IRS data, not the org
Download 990
IRS status
501(c)(3)
not on the IRS revocation list
Looks good: listed by the IRS and not on the revocation list.
IRS BMF · Auto-Revocation List
Tax-deductible gifts
Yes
Donations are tax-deductible
Looks good: the IRS lists gifts to it as deductible.
IRS Pub. 78 · IRS BMF
Latest return
FY2025
latest Form 990
Looks good: the latest return is for FY2025, 1 tax year back; within 2 tax years.
IRS e-file · Filing history
Surplus or deficit
3 of 6
filings with a surplus
Average surplus $195K a year · under 1% of revenue · last 6 filings
Worth a look: a surplus in 3 of the last 6 filings.
Pt I · Ln 19 · 6 filings
Spent on programs
90%
of spending
Looks good: 90% of spending went to programs; 75% or more.
Pt IX · Ln 25 · col B
Pay to officers and key staff
$1.1M
to officers and key staff · 8% of spending
Looks good: pay to officers and key staff is 8% of spending; 15% or less.
Pt VII · Sec A
3 mo
of spending, in cash
Looks good: 3.2 months of spending in cash; 3 or more.
Pt X · Ln 1–2 · Pt I · Ln 18
Named funders
6
named funders · $278K
Looks good: 6 funders name it on their filings; 3 or more.
Funders’ Sch. I, 990-PF
Liabilities
$2.6M
52% of total assets
Fine: liabilities are 52% of assets; 50% to 65%.
Pt X · Ln 26
Independent board members
19
of 19 voting members
Looks good: 19 of 19 voting members are independent, a majority.
Pt VI · Ln 1a–1b
Looks goodFineWorth a lookConcernNo data yetTap a box for the reason.
Revenue
$14.7M
Spent
$15.0M
To programs
90%
Net assets
$2.4M
By yearFY2020–FY2025
Revenue
$14.7M
FY2020
Tap a bar for its year
Revenue by fiscal year
FY2020$14.7M
FY2021$18.5M
FY2022$22.2M
FY2023$26.9M
FY2024$27.9M
FY2025$31.5M
Expenses
$15.0M
FY2020
Tap a bar for its year
Expenses by fiscal year
FY2020$15.0M
FY2021$16.9M
FY2022$21.5M
FY2023$27.7M
FY2024$28.7M
FY2025$30.7M
Net assets
$2.4M
FY2020
Tap a bar for its year
Net assets by fiscal year
FY2020$2.4M
FY2021$3.9M
FY2022$4.6M
FY2023$3.8M
FY2024$3.1M
FY2025$3.9M

From the FY2020 Form 990 (year ending September 2020) · figures checked against the IRS filing · see the original

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You’re viewing the FY2020 filing — not the latest on file. See the latest (FY2025) →

Is it real?

Yes. Never revoked by the IRS. Latest filing on record: FY2025. IRS ruling in Jun 1973.

IRS Pub. 78 · IRS Auto-Revocation List · IRS Business Master File

Where the money goes

90 cents of each dollar spent went to programs.

Program services 90% · $13.5M Management & general 9% · $1.4M Fundraising 1% · $161K

Form 990 Part IX, line 25, columns B–D. Every line is in By the numbers.

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Who runs it and what they're paid

26 people listed on the 990; $1.1M paid to officers and key staff.

Part VII, Section A · reportable compensation · most recent filed roster (FY2019); the FY2020 filing did not itemize Part VII
Medical Director
$247,331Pt VII · Sec A
President/CEO
$200,383Pt VII · Sec A
Chief Financial Officer/Administrative Officer
$169,248Pt VII · Sec A
Chief Program Officer
$145,707Pt VII · Sec A
Psychiatrist
$142,705Pt VII · Sec A
Chief External Relations Officer
$119,234Pt VII · Sec A
Program Director, Cru
$108,660Pt VII · Sec A
Board Chair
$0Pt VII · Sec A

John Head’s $295K as Chief Medical Officer is at the 61st percentile of top reported officer pay among 746 $10–100M mental health nonprofits. Peer set: organizations in the same NTEE major field of work and revenue-size band, compared on each org’s own highest-paid officer/key-employee, from Form 990 Part VII / 990-PF Part VIII. Descriptive placement, not a verdict on whether the pay is appropriate.

Compensation history total reportable pay by year · 8 named individuals · Part VII

NameFY2025FY2024FY2023FY2022FY2021FY2020
John Head$294,713$284,084$190,066———
Heather Franso$289,849—————
Heather Rae—$280,596$260,300$247,442$234,689$200,383
Carmen Serpa—————$247,331
Vanita Robinson$203,249$246,416————
Eve Kellner————$207,132—
Vickie Krigner$204,166$196,334$203,739$190,201$184,586$169,248
Leigh Schultenover$193,971$186,509$193,514$179,920——

Total reportable compensation (Form 990 Part VII column D / Schedule J column E) by filing year, matched by name within this organization. The Schedule J base / bonus / deferred breakdown is not parsed into this dataset.

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Questions the 990 asks

The form asks each of these directly. These are the filed answers.

  • Family or business ties among officersPt VI · Ln 2No
  • Top official's pay set by an independent reviewPt VI · Ln 15aYes

Programs and updates

Provides support and resources to help individuals overcome difficult situations and find a brighter future.

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Provided by the organization

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3 programs · $13.5M · in their own filed words · FY2019
01

Responding to Crisis

The agency provides 24-HOUR crisis intervention and emergency psychiatric services. These services include the following program activities: oakland assessment & crisis intervention service; 24 hour resource and crisis helpline; crisis intervention & recovery teams for oakland and genesee counties; community liaison team for oakland…

$9.2Mprogram expense
02

Providing Safety and Advocacy

The agency provides shelter and support for runaway and homeless youth, adults and victims of crime. These services include the following program activities: victim assistance program; crisis residential unit; the sanctuary; a step forward; graduated apartment program; counseling program; and sober support unit.

$4.2Mprogram expense
03

Building Communities of Support

This includes efforts related to the education of the community on mental health issues. These services include the following program activities: survivors of suicide; the empower initiative; love & logic support group; survivors of homicide support group; and parent support group.

$69Kprogram expense

Funders

Who pays for it.

From grant filings on record. Receipts are incomplete: individual donors are never listed.

Grants

Schedule I · received and paid
Grants received · FY2024
See all 6 funders →
Grants paid · 3 grants · $235K · 2022–2023
Troy Church of the NazareneMI · FY2022$39,025

By the numbers

The FY2020 990, line by line.

1The main four
Money inPt VIII
$14.7M
Ln 12
Gifts and grantsLn 1h$14.5M
Fees for servicesLn 2g$155K
Investment incomeLn 3$13K
Money outPt IX
$15.0M
Ln 25
Programscol B$13.5M
Managementcol C$1.4M
Fundraisingcol D$161K
Owns and owesPt X
$2.4M
net assets · Ln 32
Cash and savingsLn 1–2$4.0M
Total assetsLn 16$4.9M
LiabilitiesLn 26$2.6M
PeoplePt VI, VII
26
listed · VII A
PaidVII A7
Voting boardVI 1a19
IndependentVI 1b19
2In more detail
Revenue in detailPt VIII
Gifts and grantsLn 1h$14.5M
Government grantsLn 1e$13.8M
Noncash giftsLn 1g$15K
Fees for servicesLn 2g$155K
Investment incomeLn 3$13K
Gains on assetsLn 7−$193
Total revenueLn 12$14.7M
Assets in detailPt X, end of year
CashLn 1$505
SavingsLn 2$4.0M
Cash and savings togetherLn 1–2$4.0M
InvestmentsLn 11–13$25K
Land, buildings, equipmentLn 10c$85K
Total assetsLn 16$4.9M
LiabilitiesLn 26$2.6M
Net assetsLn 32$2.4M
OperationsPt I, VI
EmployeesI 5320
VolunteersI 669
Fiscal year endsHeaderSeptember
Conflict-of-interest policyVI 12aYes
Whistleblower policyVI 13Yes
Records policyVI 14Yes
3Year over year
Balance sheet, start vs end of yearPt X · col A, B
LineStart FY20End FY20
Cash and savingsLn 1–2$2.6M$4.0M
InvestmentsLn 11–13$26K$25K
Land, buildings, equipmentLn 10c$99K$85K
Total assetsLn 16$3.2M$4.9M
LiabilitiesLn 26$523K$2.6M
Net assetsLn 32$2.7M$2.4M
4Every line
Statement of functional expensesPt IX · every line
LineTotalProgramsManagementFundraising
Grants to domestic individualsLn 2$223K$223K
Pay of current officers, directors and key staffLn 5$401K$357K$40K$4K
Other salaries and wagesLn 7$9.0M$8.0M$894K$94K
Other employee benefitsLn 9$1.1M$921K$148K$17K
Payroll taxesLn 10$784K$697K$78K$8K
Other fees for servicesLn 11g$975K$927K$41K$8K
Office expensesLn 13$146K$130K$14K$1K
OccupancyLn 16$1.3M$1.2M$30K$6K
TravelLn 17$147K$142K$4K$425
InterestLn 20$8K$1$8K
Depreciation, depletion and amortizationLn 22$14K$14K$449$74
InsuranceLn 23$248K$224K$21K$4K
Other expenses (24a–d)Ln 24$752K$620K$113K$19K
Total functional expensesLn 25$15.0M$13.5M$1.4M$161K

Filing history

YearMoney inMoney outIn minus outNet assetsDownload
FY2025 Latest $31.5M$30.7M$786K$3.9M 990 PDF
FY2024 $27.9M$28.7M−$725K$3.1M 990 PDF
FY2023 $26.9M$27.7M−$800K$3.8M 990 PDF
FY2022 $22.2M$21.5M$713K$4.6M 990 PDF
FY2021 $18.5M$16.9M$1.5M$3.9M 990 PDF
FY2020 Viewing $14.7M$15.0M−$321K$2.4M 990 PDF

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Schedules filed Part IV

III · Programs R · Related orgs G · Fundraising L · Interested persons I · Grants A · Public support J · Pay O · Explanations
See the full FY2020 990 (6 parts)
Part I · Summary $14,715,765 revenue, 12 lines filed
I-8 Contributions and grantsPrior year $14,294,764$14,547,450
I-9 Program service revenuePrior year $384,051$154,879
I-10 Investment incomePrior year $7,503$13,436
I-11 Other revenuePrior year $0$0
I-12 Total revenuePrior year $14,686,318$14,715,765
I-13 Grants and similar amounts paidPrior year $228,116$222,661
I-14 Benefits paid to membersPrior year $0$0
I-15 Salaries and benefitsPrior year $10,680,209$11,253,704
I-16a Professional fundraising feesPrior year $0$0
I-17 Other expensesPrior year $3,231,993$3,560,572
I-18 Total expensesPrior year $14,140,318$15,036,937
I-19 Revenue less expensesPrior year $546,000−$321,172
Part VI · Governance 19 of 19 board members independent, no flags
VI-1a Voting members of the governing body19
VI-1b Independent voting members19
VI-2 Family or business relationship among officers or directorsNo
VI-12a Written conflict of interest policyYes
VI-13 Written whistleblower policyYes
VI-14 Document retention and destruction policyYes
VI-15a Process for setting top official's payYes
Part VIII · Statement of revenue $14,715,765 across 9 lines filed
VIII-1a Federated campaigns$20,000
VIII-1e Government grants$13,848,048
VIII-1f All other contributions, gifts and grants$679,402
VIII-1g Noncash contributions (included above)$15,245
VIII-1h Total contributions, gifts and grants$14,547,450
VIII-2a-f Program service revenue, itemized rows (sum of 2a–2f as filed)Related to mission $154,879$154,879
VIII-3 Investment incomeExcluded from tax $13,629$13,629
VIII-7 Net gain or loss on sales of assetsExcluded from tax −$193−$193
VIII-12 Total revenueRelated to mission $154,879 · Unrelated business $0 · Excluded from tax $13,436$14,715,765
Part IX · Statement of functional expenses $15,036,937 across 13 lines filed
IX-2 Grants to domestic individualsPrograms $222,661$222,661
IX-5 Pay of current officers, directors and key staffPrograms $357,085 · Management $39,917 · Fundraising $4,172$401,174
IX-7 Other salaries and wagesPrograms $7,995,319 · Management $893,866 · Fundraising $93,574$8,982,759
IX-9 Other employee benefitsPrograms $920,636 · Management $148,377 · Fundraising $17,216$1,086,229
IX-10 Payroll taxesPrograms $697,431 · Management $77,962 · Fundraising $8,149$783,542
IX-11g Other fees for servicesPrograms $927,180 · Management $40,599 · Fundraising $7,524$975,303
IX-13 Office expensesPrograms $129,939 · Management $14,454 · Fundraising $1,365$145,758
IX-16 OccupancyPrograms $1,233,473 · Management $30,342 · Fundraising $5,910$1,269,725
IX-17 TravelPrograms $141,966 · Management $4,493 · Fundraising $425$146,884
IX-20 InterestPrograms $1 · Management $8,242$8,243
IX-22 Depreciation, depletion and amortizationPrograms $13,905 · Management $449 · Fundraising $74$14,428
IX-23 InsurancePrograms $223,609 · Management $20,558 · Fundraising $4,204$248,371
IX-24 Other expenses (24a–d)Programs $620,474 · Management $112,649 · Fundraising $18,737$751,860
IX-25 Total functional expensesPrograms $13,483,679 · Management $1,391,908 · Fundraising $161,350$15,036,937
Part X · Balance sheet $4,943,629 assets, 13 lines filed
X-1 Cash, non-interest-bearingStart of year $7,448$505
X-2 Savings and temporary cash investmentsStart of year $2,619,224$3,988,031
X-4 Accounts receivableStart of year $384,186$740,651
X-9 Prepaid expenses and deferred chargesStart of year $73,091$104,309
X-10c Land, buildings and equipment, netStart of year $99,135$84,707
X-12 Other securitiesStart of year $25,534$25,426
X-16 Total assetsStart of year $3,208,618$4,943,629
X-17 Accounts payable and accrued expensesStart of year $523,469$723,571
X-26 Total liabilitiesStart of year $523,469$2,578,071
X-27 Net assets without donor restrictionsStart of year $2,091,949$1,608,973
X-28 Net assets with donor restrictionsStart of year $593,200$756,585
X-32 Total net assets or fund balancesStart of year $2,685,149$2,365,558
X-33 Total liabilities and net assetsStart of year $3,208,618$4,943,629
Part XI · Reconciliation of net assets $2,365,558 net assets at year end
XI-1 Total revenue$14,715,765
XI-2 Total expenses$15,036,937
XI-3 Revenue less expenses−$321,172
XI-4 Net assets at start of year$2,685,149
XI-5 Net unrealized gains (losses) on investments$1,581
XI-9 Other changes in net assets$0
XI-10 Net assets at end of year$2,365,558

Form 990 e-file (XML) FY2020 from the IRS · Classification, formation year and address from the IRS Business Master File

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