Upper Valley Services, INC. Provides opportunity, support, and assistance to people with developmental disabilities enabling them to safely live, work and socialize in their communities in ways which are based upon their individual needs, values, interests and choices.

501(c)(3) charity; gifts are tax-deductible.
88¢ of each $1 spent went to programs.
Run by 9 volunteers and 248 employees.
Mission: Form 990 Part I, line 1 · Status: IRS Pub. 78 · Programs: Part IX · People: Part I, lines 5–6

Before you give

FY2025 · Form 990Independent: from IRS data, not the org
Download 990
IRS status
501(c)(3)
not on the IRS revocation list
Looks good: listed by the IRS and not on the revocation list.
IRS BMF · Auto-Revocation List
Tax-deductible gifts
Yes
Donations are tax-deductible
Looks good: the IRS lists gifts to it as deductible.
IRS Pub. 78 · IRS BMF
Latest return
FY2025
latest Form 990
Looks good: the latest return is for FY2025, 1 tax year back; within 2 tax years.
IRS e-file · Filing history
Surplus or deficit
6 of 6
filings with a surplus
Average surplus $986K a year · 3% of revenue · last 6 filings
Looks good: a surplus in 6 of the last 6 filings.
Pt I · Ln 19 · 6 filings
Spent on programs
88%
of spending
Looks good: 88% of spending went to programs; 75% or more.
Pt IX · Ln 25 · col B
Pay to officers and key staff
$693K
to officers and key staff · 2% of spending
Looks good: pay to officers and key staff is 2% of spending; 15% or less.
Pt VII · Sec A
<1 mo
of spending, in cash
Worth a look: 0.6 months of spending in cash; under 1.
Pt X · Ln 1–2 · Pt I · Ln 18
Named funders
1
named funder · $25K
Fine: 1 funder names it on their filings; under 3.
Funders’ Sch. I, 990-PF
Liabilities
$4.6M
37% of total assets
Looks good: liabilities are 37% of assets; 50% or less.
Pt X · Ln 26
Independent board members
6
of 6 voting members
Looks good: 6 of 6 voting members are independent, a majority.
Pt VI · Ln 1a–1b
Looks goodFineWorth a lookConcernNo data yetTap a box for the reason.
Revenue
$42.3M
+13% vs prior year
Spent
$40.6M
To programs
88%
Net assets
$7.7M
By yearFY2020–FY2025
Revenue
$42.3M
FY2025▲ +13%
Tap a bar for its year
Revenue by fiscal year
FY2020$24.2M
FY2021$26.2M
FY2022$28.3M
FY2023$35.6M
FY2024$37.6M
FY2025$42.3M
Expenses
$40.6M
FY2025▲ +10%
Tap a bar for its year
Expenses by fiscal year
FY2020$24.0M
FY2021$24.5M
FY2022$27.1M
FY2023$35.0M
FY2024$37.0M
FY2025$40.6M
Net assets
$7.7M
FY2025▲ +29%
Tap a bar for its year
Net assets by fiscal year
FY2020$1.9M
FY2021$3.6M
FY2022$4.9M
FY2023$5.4M
FY2024$6.0M
FY2025$7.7M

From the FY2025 Form 990 (year ending June 2025) · figures checked against the IRS filing · see the original

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Is it real?

Yes. Never revoked by the IRS. Latest filing on record: FY2025. IRS ruling in Apr 1987.

IRS Pub. 78 · IRS Auto-Revocation List · IRS Business Master File

Where the money goes

88 cents of each dollar spent went to programs.

Program services 88% · $35.9M Management & general 12% · $4.7M

Form 990 Part IX, line 25, columns B–D. Every line is in By the numbers.

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Who runs it and what they're paid

15 people listed on the 990; $693K paid to officers and key staff.

Part VII, Section A · reportable compensation · most recent filed roster (FY2024); the FY2025 filing did not itemize Part VII
Executive Director
$160,290Pt VII · Sec A
Doctor/Director of Vcin Crisis Program
$156,241Pt VII · Sec A
Asst. Director of Vcin/Crisis
$139,988Pt VII · Sec A
Co-Director of Quality and Collaborative Crisis
$129,002Pt VII · Sec A
Lead Nurse and Director of Health Services
$107,864Pt VII · Sec A
Member (started 2/25)
$0Pt VII · Sec A
Member (thru 5/25)
$0Pt VII · Sec A
$0Pt VII · Sec A

Gloria Quinn’s $160K as Executive Director is at the 25th percentile of top reported officer pay among 3122 $10–100M human services nonprofits. Peer set: organizations in the same NTEE major field of work and revenue-size band, compared on each org’s own highest-paid officer/key-employee, from Form 990 Part VII / 990-PF Part VIII. Descriptive placement, not a verdict on whether the pay is appropriate.

Compensation history total reportable pay by year · 6 named individuals · Part VII

NameFY2025FY2024FY2023FY2022FY2021FY2020
Gloria Quinn$160,290$168,309$143,770$143,335$24,523—
Dr Patrick Frawley$156,241$153,004$145,192$127,533$127,207$110,338
Brandon Pedigo$139,988$137,575————
Ellen Malone$129,002$114,048————
William Ashe————$123,256$106,792
Ann Bridges$107,864$105,564————

Total reportable compensation (Form 990 Part VII column D / Schedule J column E) by filing year, matched by name within this organization. The Schedule J base / bonus / deferred breakdown is not parsed into this dataset.

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Questions the 990 asks

The form asks each of these directly. These are the filed answers.

  • Family or business ties among officersPt VI · Ln 2Yes
  • Top official's pay set by an independent reviewPt VI · Ln 15aYes

Programs and updates

Helps people with developmental disabilities find opportunities and support.

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Provided by the organization

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3 programs · $28.8M · in their own filed words · FY2024
01

Residential

Upper valley services offers home and shared living supports ranging from strengthening family-based living options to offering a few scheduled hours per week in a consumer's home helping them develop life skills (such as cooking, housekeeping, and personal finance) to 24/7 contracted support in a shared living provider's home.

$13.8Mprogram expense
02

Vermont Comforts of Home

Providing service in compliance with the regulations of the adult family care program under vermont's choices for care initiative, working to develop community-based options of care for people requiring a nursing home level of support.

$10.3Mprogram expense
03

Case Management

Coordinates service functions performed on behalf of eligible clients, encompassing all activities necessary for multiple providers AND/OR programs to co-exist.

$4.7Mprogram expense

Funders

Who pays for it.

From grant filings on record. Receipts are incomplete: individual donors are never listed.

Grants

Schedule I · funders on record
Grants received · FY2025
Total grants receivedfrom 1 funder$25K

By the numbers

The FY2025 990, line by line.

1The main four
Money inPt VIII
$42.3M
Ln 12
Fees for servicesLn 2g$41.8M
Gifts and grantsLn 1h$385K
Investment incomeLn 3$85K
Money outPt IX
$40.6M
Ln 25
Programscol B$35.9M
Managementcol C$4.7M
Owns and owesPt X
$7.7M
net assets · Ln 32
Cash and savingsLn 1–2$2.1M
Total assetsLn 16$12.3M
LiabilitiesLn 26$4.6M
PeoplePt VI, VII
15
listed · VII A
PaidVII A5
Voting boardVI 1a6
IndependentVI 1b6
2In more detail
Revenue in detailPt VIII
Gifts and grantsLn 1h$385K
Government grantsLn 1e$30K
Noncash giftsLn 1g$102K
Fees for servicesLn 2g$41.8M
Investment incomeLn 3$85K
Other incomeLn 4–11$23K
Gains on assetsLn 7$27K
Total revenueLn 12$42.3M
Assets in detailPt X, end of year
CashLn 1$2.0M
SavingsLn 2$79K
Cash and savings togetherLn 1–2$2.1M
Land, buildings, equipmentLn 10c$5.7M
Other assetsLn 15$281K
Total assetsLn 16$12.3M
LiabilitiesLn 26$4.6M
Net assetsLn 32$7.7M
OperationsPt I, VI
EmployeesI 5248
VolunteersI 69
Fiscal year endsHeaderJune
Conflict-of-interest policyVI 12aYes
Whistleblower policyVI 13Yes
Records policyVI 14Yes
3Year over year
Balance sheet, start vs end of yearPt X · col A, B
LineStart FY25End FY25
Cash and savingsLn 1–2$2.7M$2.1M
Land, buildings, equipmentLn 10c$3.4M$5.7M
Total assetsLn 16$9.7M$12.3M
LiabilitiesLn 26$3.7M$4.6M
Net assetsLn 32$6.0M$7.7M
4Every line
Statement of functional expensesPt IX · every line
LineTotalProgramsManagementFundraising
Pay of current officers, directors and key staffLn 5$205K$4K$201K
Other salaries and wagesLn 7$11.2M$9.1M$2.1M
Other employee benefitsLn 9$2.3M$1.7M$605K
Payroll taxesLn 10$890K$719K$171K
Management feesLn 11a$558K$7K$551K
Legal feesLn 11b$22K$3K$19K
Accounting feesLn 11c$40K$40K
Other fees for servicesLn 11g$22.2M$21.9M$241K
Advertising and promotionLn 12$86K$10K$76K
Office expensesLn 13$298K$227K$71K
Information technologyLn 14$178K$40K$138K
OccupancyLn 16$599K$557K$42K
TravelLn 17$531K$479K$52K
InterestLn 20$112K$71K$41K
Depreciation, depletion and amortizationLn 22$404K$365K$39K
InsuranceLn 23$350K$206K$144K
Other expenses (24a–d)Ln 24$699K$540K$158K
All other expensesLn 24e$26K$12K$14K
Total functional expensesLn 25$40.6M$35.9M$4.7M$0

Filing history

YearMoney inMoney outIn minus outNet assetsDownload
FY2025 Latest Viewing $42.3M$40.6M$1.7M$7.7M 990 PDF
FY2024 $37.6M$37.0M$536K$6.0M 990 PDF
FY2023 $35.6M$35.0M$568K$5.4M 990 PDF
FY2022 $28.3M$27.1M$1.2M$4.9M 990 PDF
FY2021 $26.2M$24.5M$1.7M$3.6M 990 PDF
FY2020 $24.2M$24.0M$175K$1.9M 990 PDF

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Schedules filed Part IV

III · Programs R · Related orgs G · Fundraising L · Interested persons I · Grants A · Public support M · Noncash J · Pay O · Explanations
See the full FY2025 990 (6 parts)
Part I · Summary $42,307,712 revenue, 12 lines filed
I-8 Contributions and grantsPrior year $125,750$384,552
I-9 Program service revenuePrior year $37,310,106$41,815,534
I-10 Investment incomePrior year $117,245$84,691
I-11 Other revenuePrior year $7,040$22,935
I-12 Total revenuePrior year $37,560,141$42,307,712
I-13 Grants and similar amounts paidPrior year $0$0
I-14 Benefits paid to membersPrior year $0$0
I-15 Salaries and benefitsPrior year $12,958,486$14,536,424
I-16a Professional fundraising feesPrior year $0$0
I-17 Other expensesPrior year $24,066,019$26,064,813
I-18 Total expensesPrior year $37,024,505$40,601,237
I-19 Revenue less expensesPrior year $535,636$1,706,475
Part VI · Governance 6 of 6 board members independent, 1 to look at
VI-1a Voting members of the governing body6
VI-1b Independent voting members6
VI-2 Family or business relationship among officers or directorsYes
VI-12a Written conflict of interest policyYes
VI-13 Written whistleblower policyYes
VI-14 Document retention and destruction policyYes
VI-15a Process for setting top official's payYes
Part VIII · Statement of revenue $42,307,712 across 9 lines filed
VIII-1e Government grants$29,600
VIII-1f All other contributions, gifts and grants$354,952
VIII-1g Noncash contributions (included above)$101,690
VIII-1h Total contributions, gifts and grants$384,552
VIII-2a-f Program service revenue, itemized rows (sum of 2a–2f as filed)Related to mission $41,815,534$41,815,534
VIII-3 Investment incomeExcluded from tax $58,092$58,092
VIII-6 Net rental income or lossExcluded from tax $22,935$22,935
VIII-7 Net gain or loss on sales of assetsExcluded from tax $26,599$26,599
VIII-12 Total revenueRelated to mission $41,815,534 · Unrelated business $0 · Excluded from tax $107,626$42,307,712
Part IX · Statement of functional expenses $40,601,237 across 18 lines filed
IX-5 Pay of current officers, directors and key staffPrograms $4,104 · Management $201,115$205,219
IX-7 Other salaries and wagesPrograms $9,092,216 · Management $2,072,382$11,164,598
IX-9 Other employee benefitsPrograms $1,671,875 · Management $604,767$2,276,642
IX-10 Payroll taxesPrograms $719,216 · Management $170,749$889,965
IX-11a Management feesPrograms $7,291 · Management $550,635$557,926
IX-11b Legal feesPrograms $3,167 · Management $18,961$22,128
IX-11c Accounting feesManagement $39,600$39,600
IX-11g Other fees for servicesPrograms $21,922,339 · Management $241,131$22,163,470
IX-12 Advertising and promotionPrograms $10,048 · Management $76,187$86,235
IX-13 Office expensesPrograms $227,257 · Management $70,743$298,000
IX-14 Information technologyPrograms $39,557 · Management $138,197$177,754
IX-16 OccupancyPrograms $556,912 · Management $41,687$598,599
IX-17 TravelPrograms $479,171 · Management $51,902$531,073
IX-20 InterestPrograms $70,604 · Management $41,243$111,847
IX-22 Depreciation, depletion and amortizationPrograms $365,342 · Management $38,718$404,060
IX-23 InsurancePrograms $205,535 · Management $144,024$349,559
IX-24 Other expenses (24a–d)Programs $540,189 · Management $158,322$698,511
IX-24e All other expensesPrograms $12,475 · Management $13,576$26,051
IX-25 Total functional expensesPrograms $35,927,298 · Management $4,673,939 · Fundraising $0$40,601,237
Part X · Balance sheet $12,282,705 assets, 15 lines filed
X-1 Cash, non-interest-bearingStart of year $2,513,772$1,980,337
X-2 Savings and temporary cash investmentsStart of year $226,909$79,323
X-4 Accounts receivableStart of year $3,230,707$4,149,143
X-9 Prepaid expenses and deferred chargesStart of year $117,512$134,308
X-10c Land, buildings and equipment, netStart of year $3,373,479$5,658,920
X-15 Other assetsStart of year $222,905$280,674
X-16 Total assetsStart of year $9,685,284$12,282,705
X-17 Accounts payable and accrued expensesStart of year $1,669,763$2,350,842
X-19 Deferred revenueStart of year $125,032$105,762
X-25 Other liabilitiesStart of year $688,395$627,536
X-26 Total liabilitiesStart of year $3,708,108$4,599,054
X-27 Net assets without donor restrictionsStart of year $5,973,520$7,630,606
X-28 Net assets with donor restrictionsStart of year $3,656$53,045
X-32 Total net assets or fund balancesStart of year $5,977,176$7,683,651
X-33 Total liabilities and net assetsStart of year $9,685,284$12,282,705
Part XI · Reconciliation of net assets $7,683,651 net assets at year end
XI-1 Total revenue$42,307,712
XI-2 Total expenses$40,601,237
XI-3 Revenue less expenses$1,706,475
XI-4 Net assets at start of year$5,977,176
XI-9 Other changes in net assets$0
XI-10 Net assets at end of year$7,683,651

Form 990 e-file (XML) FY2025 from the IRS · Classification, formation year and address from the IRS Business Master File

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