Is it real?
Yes. Never revoked by the IRS. Latest filing on record: FY2025. IRS ruling in Sep 2002.
IRS Pub. 78 · IRS Auto-Revocation List · IRS Business Master File
Where the money goes
90 cents of each dollar spent went to programs.
Form 990 Part IX, line 25, columns B–D. Every line is in By the numbers.
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Who runs it and what they're paid
6 people listed on the 990; $110K paid to officers and key staff.
Jessica Paul’s $126K as Executive Di is at the 93rd percentile of top reported officer pay among 2094 $100K–1M mental health nonprofits. Peer set: organizations in the same NTEE major field of work and revenue-size band, compared on each org’s own highest-paid officer/key-employee, from Form 990 Part VII / 990-PF Part VIII. Descriptive placement, not a verdict on whether the pay is appropriate.
Compensation history total reportable pay by year · 1 named individual · Part VII
| Name | FY2025 | FY2024 | FY2023 | FY2022 | FY2021 | FY2020 |
|---|---|---|---|---|---|---|
| Jessica Paul | $125,517 | $132,361 | $116,121 | $110,174 | $106,415 | $95,637 |
Total reportable compensation (Form 990 Part VII column D / Schedule J column E) by filing year, matched by name within this organization. The Schedule J base / bonus / deferred breakdown is not parsed into this dataset.
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Questions the 990 asks
The form asks each of these directly. These are the filed answers.
- Family or business ties among officersPt VI · Ln 2No
- Top official's pay set by an independent reviewPt VI · Ln 15aYes
Programs and updates
Improves behavioral health systems through effective, cooperative development.
Questions for Consumer Satisfaction Services INC
Your first name shows with your question. Consumer Satisfaction Services INC answers here, for everyone.
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Consumer satisfaction services is a recovery based, consumer driven organization that assesses the quality of behavioral health services to promote quality assurance hereby assuring continuos quality improvement partnership with stakeholders.
Funders
Who pays for it.
From grant filings on record. Receipts are incomplete: individual donors are never listed.
Grants
By the numbers
The FY2022 990, line by line.
Download 990
| Line | Start FY22 | End FY22 |
|---|---|---|
| Cash and savingsLn 1–2 | $149K | $134K |
| Land, buildings, equipmentLn 10c | $20K | $14K |
| Total assetsLn 16 | $178K | $156K |
| LiabilitiesLn 26 | $16K | $12K |
| Net assetsLn 32 | $162K | $144K |
| Line | Total | Programs | Management | Fundraising |
|---|---|---|---|---|
| Pay of current officers, directors and key staffLn 5 | $114K | $89K | $25K | |
| Other salaries and wagesLn 7 | $187K | $187K | ||
| Other employee benefitsLn 9 | $48K | $41K | $7K | |
| Payroll taxesLn 10 | $23K | $21K | $2K | |
| Accounting feesLn 11c | $3K | $3K | ||
| Other fees for servicesLn 11g | $25K | $21K | $4K | |
| Advertising and promotionLn 12 | $76 | $76 | ||
| Office expensesLn 13 | $2K | $2K | ||
| OccupancyLn 16 | $75K | $64K | $11K | |
| TravelLn 17 | $5K | $5K | ||
| Conferences, conventions and meetingsLn 19 | $996 | $996 | ||
| InterestLn 20 | $2K | $2K | $169 | |
| Depreciation, depletion and amortizationLn 22 | $6K | $5K | $911 | |
| InsuranceLn 23 | $4K | $2K | $2K | |
| Other expenses (24a–d)Ln 24 | $93K | $88K | $5K | |
| Total functional expensesLn 25 | $589K | $527K | $61K | $0 |
Filing history
| Year | Money in | Money out | In minus out | Net assets | Download |
|---|---|---|---|---|---|
| FY2025 Latest | $729K | $744K | −$15K | $161K | 990 PDF |
| FY2024 | $727K | $711K | $16K | $176K | 990 PDF |
| FY2023 | $622K | $607K | $16K | $160K | 990 PDF |
| FY2022 Viewing | $571K | $589K | −$18K | $144K | 990 PDF |
| FY2021 | $510K | $500K | $10K | $162K | 990 PDF |
| FY2020 | $517K | $514K | $2K | $152K | 990 PDF |
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Schedules filed Part IV
See the full FY2022 990 (6 parts)
Part I · Summary $570,851 revenue, 12 lines filed
Part VI · Governance 5 of 5 board members independent, no flags
Part VIII · Statement of revenue $570,851 across 4 lines filed
Part IX · Statement of functional expenses $588,640 across 15 lines filed
Part X · Balance sheet $156,482 assets, 11 lines filed
Part XI · Reconciliation of net assets $144,050 net assets at year end
Form 990 e-file (XML) FY2022 from the IRS · Classification, formation year and address from the IRS Business Master File
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