Permanent Supportive Housing Case Manager

Overview $25.46-$31.83 HR DOE Join our Team! We offer an excellent benefits package! 3 weeks vacation * 12 days sick leave * 13 holidays* medical * dental* vision* life insurance * LTD * AD&D * pension * 403b * catastrophic & accident ins * Position Description: The Permanent Supportive Housing (PSH) Case Manager, as a member of Catholic Community Services (CCS) Family Housing Network, provides intensive, client-centered case management services to individuals and families experiencing chronic homelessness and housing instability.

This role supports residents in maintaining stable housing while addressing barriers such as behavioral health needs, substance use, medical conditions, and limited income. The Case Manager uses a housing-first, trauma-informed, and strengths-based approach to promote self-sufficiency and overall well-being.

Responsibilities

Key Responsibilities Case Management & Service Delivery Using motivational interviewing, conduct comprehensive assessments and develop client-driven Housing Stability Plans with measurable goals. Provide ongoing, individualized case management to residents in permanent supportive housing programs to monitor progress towards housing stability, adjust goals and actions plans as needed. Assist clients in accessing community resources, including healthcare, mental health services, substance use treatment, benefits, and employment services. Maintain regular contact with clients through home visits, office meetings, and field outreach per program guidelines and contract deliverable expectations.

Housing Stability Support Consistently post housing availability to PSH clients through the Coordinated Entry System. Support residents in maintaining lease compliance and resolving landlord/tenant issues. Provide education on tenant rights and responsibilities. Intervene early to prevent evictions, including crisis intervention and conflict resolution. Coordinate with property management to ensure safe and stable housing environments by conducting unit inspections per established guidelines, communicating concerns to the property manager.

Documentation & Compliance Maintain accurate, timely, and confidential client records in compliance with organizational, program and contract funder requirements. Complete required documentation such as intakes, assessments, service plans, regularly occurring meeting notes, referrals, progress notes and other reports in accordance with organizational, program and contract funder requirements. Utilize Homeless Management Information System (HMIS) or similar databases. Collaboration & Coordination Work collaboratively with internal teams (property management, outreach staff, clinical providers) and external partners.

Participate in case conferences, multidisciplinary team meetings, and community coalitions. Advocate for clients within systems of care, including healthcare, legal, and social services. Crisis Intervention Using trauma informed practice, respond to client crises…

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