Why Metro Credit Union
FY2024 · Form 990Its mission and biggest programs, as filedOffers loans and savings accounts to help members manage their money.
- Metro Credit Union provides loan and deposit products to members that assist them in meeting their financial needs. As of 12/31/2024, Metro Credit Union has net loans of $2,939 million and share deposits of $2,714 million.
Before you apply
FY2024 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenWhy This Role Exists Deposit operations are central to delivering safe, reliable, and seamless banking experiences for Metro members. This role exists to provide strong leadership across deposit and payment operations, strengthen controls and service levels, develop a high-performing team, and advance the processes, platforms, automation, and AI-enabled capabilities that support Metro's continued growth. Lead the Future of Deposit Operations at Metro Credit Union At Metro Credit Union, we're building the future of banking through innovation, operational excellence, and outstanding member experiences.
We're looking for a strategic and hands-on Deposit Operations Manager to lead critical deposit and payment operations while helping modernize the way we work. This is an exciting opportunity for an experienced operations leader who thrives in a fast-paced environment, enjoys solving complex problems, and is passionate about developing people and improving processes. You'll oversee daily deposit operations, strengthen controls, drive automation initiatives, and partner across the organization to enhance efficiency, service quality, and risk management.
Reporting to the VP, Operations, this role offers the opportunity to make a significant impact on both our operational performance and member experience while helping shape the future of operations through technology and AI-enabled solutions.
What You'll Do
Lead and Develop a High-Performing Team - Coach, mentor, and develop a team of Deposit Operations professionals. - Establish clear performance expectations and accountability. - Create cross-training and succession plans to support operational resiliency. - Foster a culture of collaboration, continuous learning, and service excellence.
Oversee Daily Deposit Operations - Ensure accurate and timely processing of ACH transactions, wire transfers, check processing, returns, stop payments, account maintenance, statements, and notices. - Manage operational support for consumer accounts, business accounts, and IRAs. - Monitor workload distribution, service levels, and quality standards across all supported functions.
Drive Continuous Improvement and Innovation - Identify opportunities to streamline processes and automate manual work. - Leverage AI-driven tools and operational insights to improve efficiency and accuracy. - Reduce operational risk while improving service delivery and turnaround times. - Support platform enhancements and operational modernization initiatives. Strengthen Risk and Compliance Controls - Maintain strong operational controls and audit readiness. - Partner with Risk, Compliance, Audit, Fraud, and Financial Crimes teams. - Develop corrective action plans and root-cause analyses for operational issues. - Ensure adherence to applicable regulations and industry requirements.
Manage Operational Relationships and Change - Serve as a key stakeholder for product and platform implementations. - Lead operational testing, validation, and user…
About Metro Credit Union
From its Form 990- Budget $173.4M
- Staff 430 · founded 1926
- Pays its leaders $210K–$1.6M (12 reported)
- Open jobs 32 · Jobs at Metro Credit Union · Full 990 report