Why Virginia Federal Credit Union
FY2023 · Form 990Its mission and biggest programs, as filedProvides financial services and education, food security, and children's support to Virginia communities through charitable contributions and volunteer efforts.
- Virginia Credit Union (vacu) has been a pillar of support for the community for nearly a century. Based on member feedback, in 2023 vacu continued to focus its charitable contributions in three areas: financial education, food security, and children. Although…
Before you apply
FY2023 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenJob Description
Primary Function: The Branch Operations Manager Training Program is a structured six-month development program designed to prepare high-potential leaders for future Branch Operations Manager roles within VACU. Participants gain hands-on experience across branch operations, sales leadership, member service, compliance, and team development while supporting multiple branch locations within their assigned region. In partnership with Branch Managers, Area Managers, and operational leaders, participants develop the leadership capabilities required to successfully manage a branch.
During the program, participants serve as a flexible leadership resource—supporting operational needs, coaching employees, assisting with staffing gaps, and enhancing the member experience—while building proficiency in core functions including cash handling, membership services, account opening, and lending support. Upon successful completion, participants will be placed into a Branch Operations Manager role as positions become available.
Key Responsibilities
Leadership Development Demonstrate alignment with VACU’s Strategic Plan and understand how individual contributions drive organizational success Participate in a structured leadership development program focused on operational excellence and team leadership Develop and apply effective coaching, performance management, and decision-making practices Partner with Area Managers and Human Resources on performance management and employee development, including disciplinary actions when necessary Support team development through coaching, career progression conversations, and reinforcing a member-first mindset Monitor and influence performance metrics including sales, service, productivity, overtime, and fee management Ensure branch and individual goals are consistently achieved Regularly review member feedback and survey results to drive employee development and retention strategies Demonstrate sound judgment and decision-making aligned with VACU, branch, and member interests Build the capability to lead teams effectively through change, growth, and operational challenges Branch Operations Support daily branch operations to ensure consistency, efficiency, and adherence to policies and procedures Assist with audits, operational controls, risk management, and security practices Monitor and reinforce cash handling procedures, teller operations, and balancing standards Member Experience & Sales Deliver exceptional, relationship-based member service through needs-based conversations Support branch growth through deposit, lending, and referral activities Coach team members to identify member needs and recommend appropriate solutions Contribute to achieving production, service, and growth goals Team Support & Coaching Provide guidance to frontline employees to reinforce service standards and operational expectations Support onboarding and training of new employees Participate in coaching conversations and team…
About Virginia Federal Credit Union
From its Form 990- Budget $189.5M
- Staff 907 · founded 1928
- Pays its leaders $6K–$1.1M (12 reported)
- Open jobs 27 · Jobs at Virginia Federal Credit Union · Full 990 report