General Clerk III

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities . As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

Job Summary

This position completes routine enrollment tasks in support of the provider enrollment representatives and team; researches and controls incoming applications and correspondence to ensure the work is properly categorized; and reviews and processes a high volume of prospective provider enrollment applications. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group. Primary Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

Reviews, researches, and processes provider enrollment applications abiding to contract regulations, internal policies, and guidelines. Coaches providers through the enrollment process and provides inbound phone support. Intitiates requests for information to complete the online enrollment process. Verifies credentialing information and completes fraud detection and prevention. Provides Quality Assurance check s on the provider enrollment data and enters application information into claims processing systems. Additional Responsibilities Navigate proprietary computer systems to ensure necessary information is identical in the appropriate systems.

Researches and controls incoming applications and correspondence to ensure work is properly categorized. Extensive data entry into internal document management and workflow systems. Manages inbound/outbound online FAX queues to and from providers. Creates and mails notification letters. Completes application returns, rejections, and/or application acknowledgement process. Supports other enrollment functions such as extensive status calls, data entry, special mailings, etc. Meet and maintain performance requirement quality of 98% accuracy. Supports team on special projects and assignments. Perform other responsibilities as assigned.

Qualifications

Education, Experience, and Certification(s) High school diploma or General Educational Development (GED) required. Twelve (12) months clerical/provider enrollment experience required. Advanced computer skills, keyboarding, and data entry skills required. Experience with computer programs such as: Microsoft Word, Excel, Access, Outloook, Teams, and SharePoint required. Knowledge of provider enrollment workload definitions, enrollment terminology, enrollment forms, and basic regulation, policies, and procedures preferred. Knowledge…

Read the full posting