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Job · Arlington, VA · Full time

IT Support Associate

Carnegie Mellon University · $2.50B budget · 16,745 staff · Since 1900

Why Carnegie Mellon University

FY2024 · Form 990Its mission and biggest programs, as filed

Provides higher education and research, supported by essential campus services.

  • Instruction: Carnegie Mellon is a hybrid of a technical institute, fine-arts conservatory and traditional research University, having evolved in response to emerging social needs and intellectual development of the past century. Uniting technology and arts, fusing the practical with the…$1.05B spent in FY2024
  • Research: Carnegie Mellon holds a proud vision of itself as a distinctive and different kind of research University where nationally recognized programs from across the leading disciplines, from computing and engineering to fine arts, intersect. IT is a decentralized community…$458.3M spent in FY2024
  • Auxiliary services: services to support the instruction and research functions of the University. These services include but are not limited to housing, dining services, parking, bookstore, printing, telecommunications, and other services related to the delivery of education and research.$162.1M spent in FY2024

Before you apply

FY2023 · Form 990Independent: from IRS data, not the org
Pays its leaders
$558K–$2.7M
12 officers reported
Fine: from the org's Form 990.
Pt VII · Sec A
Budget
$1.78B
spent in FY2023
Fine: from the org's Form 990.
Pt I · Ln 18
Staff
16,745
employees
36 volunteers
Fine: from the org's Form 990.
Pt I · Ln 5–6
Spent on programs
89%
of spending
Looks good: 89% of spending went to programs; 75% or more.
Pt IX · Ln 25 · col B
Surplus or deficit
+11%
of revenue, FY2023
Looks good: revenue was at least expenses in the latest filing.
Pt I · Ln 19
Cash reserves
40 mo
of spending, in cash and securities
Looks good: 39.6 months of spending in cash; 3 or more.
Pt X · Ln 1–2 · Pt I · Ln 18
Latest return
FY2023
latest Form 990
Fine: the latest return is for FY2023, 3 tax years back; within 3 tax years.
IRS e-file
IRS status
501(c)(3)
tax-exempt since 1992
Looks good: listed by the IRS.
IRS BMF
Looks goodFineWorth a lookConcernTap a box for the reason.

About the role

The org's own posting, as written

What We Do: The SEI helps advance software engineering principles and practices and serves as a national resource in software engineering, computer security, and process improvement. The SEI works closely with defense and government organizations, industry, and academia to continually improve software-intensive systems. Our core purpose is to help organizations improve software engineering capabilities and develop or acquire the right software, defect free, within budget and on time, every time.

Position Summary

Are you a talented tier-one technical support person with the desire to work for an organization that is changing the world? Are you a highly motivated and customer-centric troubleshooter looking for your next opportunity? We are looking for you to join our dynamic IT team at the SEI! In this role, you will be responsible for providing advanced support and services including Windows, Mac and Linux operating systems. Desirable candidates will be able to demonstrate excellent customer service skills as well as possess the ability to troubleshoot a wide variety of technical issues.

Requirements

Associates degree in a technical field or equivalent 0-3 years of related experience with Help Desk and end user support. Willingness to travel to various locations to support the SEI’s overall mission. This includes within the SEI and CMU community, sponsor sites, conferences, and offsite meetings on occasion. You will be subject to a background check and will need to obtain and maintain a Department of War security clearance. Duties: Diagnosing, troubleshooting and providing solutions for technical user problems. Install, configure and troubleshoot system and application software including email clients, office applications, and approved customer related requests.

Areas of support include, but are not limited to Windows, Linux, Macs, mobile phones, tablets, audio and video teleconferencing, account management, printing and networking and a wide variety of technical issues that deal with the hardware and software.

Knowledge, Skills and Abilities: Working knowledge of computer operating systems and common tools including networking, email clients, and web browsers Excellent troubleshooting, problem solving, interpersonal, and reasoning skills Excellent oral and written communication skills Ability to work remotely on After Hours coverage Ability to organize work in order to meet deadlines and user demands Ability to understand and follow directions Ability to interact well with customers with varying needs from government, business, and education spectrums Ability to assess support issues and either resolve or escalate to the appropriate resource for resolution Ability to communicate with users, including insuring that the user understands what the incumbent has communicated Being able to use our online tracking Service Desk System to track and document incidents and requests is required Desired Experience: Bachelor's degree in Computer Science…

Read the full posting

About Carnegie Mellon University

From its Form 990

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