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Job · Manassas, VA · Full time

Desktop Support Specialist

American Type Culture Collection · Science & Technology · $198M budget · 656 staff · Since 1947

Why American Type Culture Collection

FY2024 · Form 990Its mission and biggest programs, as filed

Acquire, preserve, and share biological materials and knowledge to advance science.

  • Collections, research and informatics services: a 100 year old ongoing program for the isolation, Collection, acquisition and provision of authentic cultures of living microorganisms, human, animal and plant cells, derivatives including genetic materials and related bioproducts in support of science.…$102M spent in FY2024
  • Professional services: this program encompasses several activities related to the support of the atcc collections, providing special support services to the scientific community (1) applied sciences: provides expert technical support to the scientific community to properly identify, handle or otherwise…$10.8M spent in FY2024

Before you apply

FY2024 · Form 990Independent: from IRS data, not the org
Pays its leaders
$286K–$2.3M
12 officers reported
Fine: from the org's Form 990.
Pt VII · Sec A
Budget
$181.9M
spent in FY2024
Fine: from the org's Form 990.
Pt I · Ln 18
Staff
656
employees
Fine: from the org's Form 990.
Pt I · Ln 5–6
Spent on programs
62%
of spending
Worth a look: 62% of spending went to programs; under 65%.
Pt IX · Ln 25 · col B
Surplus or deficit
+8%
of revenue, FY2024
Looks good: revenue was at least expenses in the latest filing.
Pt I · Ln 19
Cash reserves
12 mo
of spending, in cash and securities
Looks good: 12.4 months of spending in cash; 3 or more.
Pt X · Ln 1–2 · Pt I · Ln 18
Latest return
FY2024
latest Form 990
Looks good: the latest return is for FY2024, 2 tax years back; within 2 tax years.
IRS e-file
IRS status
501(c)(3)
tax-exempt since 1947
Looks good: listed by the IRS.
IRS BMF
Looks goodFineWorth a lookConcernTap a box for the reason.

About the role

The org's own posting, as written

Overview

Ready to shape the future of science and global health? A global nonprofit that provides trusted biological materials for science and health, ATCC is hiring a Desktop Support Specialist. This onsite role is based primarily in Manassas, VA with at least 1 day per week based in one of our Maryland facilities and additional travel to ATCC's Gaithersburg and Germantown, MD sites as required. This role provides hands-on technical support for end users across desktop, laptop, mobile, and peripheral technologies.

The position serves as a key entry point for IT support, resolving Service Desk requests, troubleshooting hardware and software issues, supporting onboarding activities, and maintaining technology assets across three locations. We are seeking a Desktop Support Specialist, ideally with desktop support and end-user computing experience and experience supporting corporate technology environments.

Join ATCC and be part of a team that supports the global scientific community with trusted, authenticated biological materials. #LI-SM1 Responsibilities Technical Support: Respond to and resolve Service Desk requests for hardware, software, mobile device, audio/visual and peripheral issues across Windows and Mac environments. Device Deployment: Image, configure, deploy, and support desktops, laptops, mobile devices, and related technology for new and existing employees. Troubleshooting & Resolution: Diagnose technical issues, perform system repairs and upgrades, run diagnostics, and escalate incidents when appropriate.

Inventory & Asset Management: Maintain accurate IT asset inventory records and support technology refresh initiatives. User Support & Training: Provide guidance and assistance to end users to promote effective and efficient use of technology. IT Operations Support: Assist with office moves, equipment setup, and coordination with other IT teams to address incidents and service requests.

Qualifications

Minimum Requirement: High School Diploma and 1 year of experience, or equivalent experience. Experience providing desktop support and troubleshooting hardware, software, and end-user technology issues. Experience imaging, configuring, deploying, and supporting desktops, laptops, mobile devices, and peripherals. Familiarity with Microsoft 365, Active Directory/Entra ID, and common desktop operating systems. Strong customer service, communication, and problem-solving skills. Experience maintaining IT asset inventories and documenting support activities through ticketing systems. Ability to support Windows and Mac environments. Preferred: A+ or Net+ Certification.

Benefits

The expected salary for this position is $60,000 annually. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. In addition to base salary, this role may be eligible for additional incentive compensation including regular merit increases and the corporate bonus program. We Invest in You…

Read the full posting

About American Type Culture Collection

From its Form 990

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