Why College Board
FY2024 · Form 990Its mission and biggest programs, as filedConnects students to higher education and career opportunities through college readiness programs, standardized testing like the SAT, Advanced Placement courses, and financial aid planning resources.
- Advanced Placement Program Founded in 1955, the Advanced Placement program gives students the opportunity to take college-level coursework and exams in high school. Students who succeed on AP exams are more likely to succeed in college and can potentially earn…$453.3M spent in FY2024
- SAT Suite of Assessments College Board's SAT Suite, which includes the SAT, PSAT/NMSQT, PSAT 10, and PSAT 8/9, measures what research shows students need to succeed after high school. It also connects students with fee waivers, scholarship opportunities, free, personalized…$203.7M spent in FY2024
- College and Career Opportunities and Enrollment By connecting students to colleges and scholarships, and providing access to credit programs, planning tools, and fee waivers for all who need them, College Board is increasing opportunities and breaking down barriers to college…$121.8M spent in FY2024
Before you apply
FY2024 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenAssociate Director, Reporting and Analysis College Board - Operations Location: This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office) . All CB employees are required to occasionally travel to meet in person for business purposes. Role Type : This is a full-time position About the Team The Operations Division at College Board is focused on leading the organization’s transformation to support delivery of digital assessments.
The division aims to provide strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of schools and test centers annually. The Customer Engagement & Experience ( CEE) department is a combination of teams that support our key constituents: students, parents, educators, and our state partners that represent approximately two million contacts per year. This integrated team serves as the organization’s ‘front line’ and represents the voice of the customer, partnering across the organization to help improve the overall customer experience .
About the Opportunity
As the Associate Director, Reporting and Analysis , you will turn operational data into decisions that improve performance across College Board’s customer engagement ecosystem. Your work will directly enable leaders to understand performance drivers , where we are off track, and what actions will most improve customer experience, efficiency, and outcomes. You will own the reporting and insight layer that powers Business Reviews and day-to-day decision-making across major programs (AP, College Readiness Assessments, CLEP, Financial Aid Services, and others).
Success in this role means that CEE leaders consistently use your insights to take clear, timely action , and that performance measurably improves as a result.
In this role, you will: Drive Performance Through Insight Translate complex operational data into clear, actionable insights that drive measurable improvements in customer experience, efficiency, and team performance Identify root causes of performance gaps (e.g., call drivers, volume spikes, resolution inefficiencies) and recommend specific actions to address them Equip leaders to quickly understand performance, what is driving it, and what actions will have the greatest impact Shift reporting from retrospective summaries to forward-looking insights that influence decisions and outcomes Enable High-Quality Business Decisions Own the insight layer for Business Reviews with senior leadership, ensuring discussions focus on what matters most, highlight risks and tradeoffs, and drive clear decisions and follow-up actions Partner with CEE senior leaders to define success metrics, targets, and performance narratives Proactively surface trends and emerging risks before they impact performance Build Scalable Visibility into Operations B uild efficient, scalable reporting solutions that significantly reduce manual…
About College Board
From its Form 990- Budget $1.17B · Education
- Staff 1,968 · founded 1900
- Pays its leaders $465K–$2.0M (12 reported)
- Open jobs 44 · Jobs at College Board · Full 990 report