Lawrence Branch - Assistant Branch Manager

Reports To: Regional Retail Leader Work Model: Onsite Location: Lawrence Branch People Manager: No Why This Role Exists The Assistant Branch Manager helps turn a busy branch into a trusted, well-run place where members receive thoughtful guidance and employees have the support to do their best work. Working closely with the Branch Manager, you will help lead daily operations, coach the team, solve member issues, protect operational standards, and contribute to branch growth. This is a hands-on leadership opportunity for someone ready to expand their banking knowledge and make a visible impact on members, employees, and branch performance.

What You’ll Own - Day-to-day branch leadership when the Branch Manager is unavailable - Consistent, welcoming member service and effective issue resolution - Employee scheduling, task coordination, training, coaching, and support - Operational accuracy, cash controls, security, confidentiality, and daily-work review - Member needs conversations, product guidance, referrals, and branch sales support What You’ll Do - Open and close the branch and help keep daily operations organized, secure, and ready for members. - Create schedules, assign work, coach employees, and support Sales & Service Representatives and Sales & Service Supervisors. - Resolve member concerns by identifying the root cause, explaining options clearly, coordinating the appropriate correction, and following through. - Balance individual work, vault cash, recyclers, and ATMs; order and distribute cash; and provide transaction approvals and system overrides within assigned authority. - Process member transactions, respond to questions about Metro policies and procedures, and protect confidential member information. - Conduct needs-based conversations, open consumer deposit accounts, support consumer loan applications, communicate application status, and make effective referrals to retail partners. - Review daily work for accuracy, required documentation, signatures, security clearances, and account-opening standards. - Monitor assigned member contact events, support timely closure, attend branch management and sales meetings, and complete other responsibilities as needed.

Success Looks Like in 12 to 18 Months - The branch operates smoothly and securely, including during periods when the Branch Manager is unavailable. - Employees receive clear direction, practical coaching, and reliable support throughout the workday. - Member concerns are handled professionally, accurately, and with appropriate follow-through. - Cash, transaction, account-opening, and documentation controls are completed consistently and accurately. - Member needs conversations lead to useful solutions and appropriate referrals that support branch goals. - You are a dependable leadership presence who communicates well, adapts to changing needs, and helps strengthen teamwork.

You’ll Love This Role If... - You enjoy being visible, hands-on, and connected to both members and…

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