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Job · Bay Area, CA · Full time

Donor Operations Team Lead

Donor Network West · $160.6M budget · 438 staff · Since 1987

Why Donor Network West

FY2024 · Form 990Its mission and biggest programs, as filed

Save and improve lives by facilitating organ and tissue donation for transplantation.

  • Donor Network West supported thousands of families last year through their grief as they suffered the loss of their loved ones. Families were either informed of their loved one's donation decision made on the Donor registry or authorized donation for…$137.7M spent in FY2024
  • Donor families are cared for throughout the donation process and following donation. Our professional staff provides support and information in the moment and provides aftercare resources and support to Donor families for a year postdonation. Donor Network West hosted three…$4.3M spent in FY2024
  • The shortage of available organs is a serious healthcare issue as approximately 17-22 people nationally will die each day waiting for an organ transplant. Donor Network west's public education efforts focus on increasing registrations on the official Donor registries in…$1.4M spent in FY2024

Before you apply

FY2024 · Form 990Independent: from IRS data, not the org
Pays its leaders
$298K–$731K
12 officers reported
Fine: from the org's Form 990.
Pt VII · Sec A
Budget
$159.4M
spent in FY2024
Fine: from the org's Form 990.
Pt I · Ln 18
Staff
438
employees
263 volunteers
Fine: from the org's Form 990.
Pt I · Ln 5–6
Spent on programs
90%
of spending
Looks good: 90% of spending went to programs; 75% or more.
Pt IX · Ln 25 · col B
Surplus or deficit
+<1%
of revenue, FY2024
Looks good: revenue was at least expenses in the latest filing.
Pt I · Ln 19
Cash reserves
3 mo
of spending, in cash and securities
Looks good: 3.1 months of spending in cash; 3 or more.
Pt X · Ln 1–2 · Pt I · Ln 18
Latest return
FY2024
latest Form 990
Looks good: the latest return is for FY2024, 2 tax years back; within 2 tax years.
IRS e-file
IRS status
501(c)(3)
tax-exempt since 1992
Looks good: listed by the IRS.
IRS BMF
Looks goodFineWorth a lookConcernTap a box for the reason.

About the role

The org's own posting, as written

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research. At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

POSITION SUMMARY

The Donor Operations Team Lead (Team Lead) serves as a vital entry point into leadership within DNWest, with a focus on personal growth, team development, and organizational impact. This role builds upon the full scope of Donation Coordinator responsibilities, requiring continued proficiency in referral intake, donor screening, case coordination, family approach and consent, and floor management. The Team Lead guides daily operations, supports and motivates team members, and upholds the highest standards of quality and accountability.

By leading through example, fostering collaboration, and promoting a positive, team-oriented culture rooted in mutual respect and continuous improvement, the Team Lead helps shape a high-performing and cohesive environment where every opportunity for donation is maximized. Operating in a 24/7/365, fast-paced environment, the Team Lead collaborates with donor families, hospitals, hospices, medical examiners/coroners, funeral homes, tissue processing partners, Donor Operations Management, recovery staff, organ clinical staff, logistics staff, and other key individuals and groups to facilitate donation with efficiency, accuracy, and compassion.

The Donor Operations Team Lead is a trusted resource for all Donation Coordinators, providing mentorship, real-time guidance, and operational oversight. Through effective floor management and thoughtful delegation, the Team Lead ensures operational efficiency and team success. Every decision and every action have the power to touch hundreds of thousands of lives through the gift of donation. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.

Employees may perform other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Read the original listing on jobs.lever.co

About Donor Network West

From its Form 990

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