Director - Mail Services

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Job Description

Summary Serves as the leader and manager responsible for overseeing, directing, and executing all activities within the Mail Services portfolio. This role formulates, administers, and implements organizational plans, programs, policies, and procedures in alignment with ServiceSource objectives and customer requirements. The position is responsible for establishing and promoting mail services industry best practices, developing long-range strategic goals and objectives, and ensuring operational excellence across all assigned contracts.

Additionally, the role maintains direct accountability for all contract-related financial, operational, and contractual matters, ensuring compliance, performance, and customer satisfaction. Primary Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Project Management : Provide effective leadership and establish a positive, productive work environment for the entire contract personnel to deliver comprehensive, industry best mail services.

Deliver industry leading mail services in all areas by maintaining a constant emphasis on innovation, cost effectiveness, sustainability, functionality, productivity, safety, security, and continuous improvement. Business Operations : Meet all financial objectives associated with the contract by accurately forecasting revenues and expenses to determine progress toward stated goals and objectives. Hold responsibility for surplus/deficit performance of all assigned operations. Determine responsibilities of assigned organization and staff positions to accomplish business objectives.

Coordinate operation activities with all other functions of the organization to obtain optimum service and utilization of personnel. Contract Performance/Customer Satisfaction: Continuously strive for full 100% compliance requirements by meeting deliverables on time and respond to all government requests/communications promptly. Communication/Responsiveness: Ensure vigorous, positive, productive communication occurs daily between ServiceSource and our partners. Provide all required reports on time with accurate and complete information.

Growth: Leverage mail services expertise in supporting business development activities in identifying opportunities, proposal development and capability briefings. Additional Responsibilities Provide input into the development of service strategy, research, and development of new and emerging industry practices. Monitor project programmatic and financial performance; implement strategies and actions to modify, maintain, and enhance programmatic outcomes. Establish service and quality…

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