Referral Operations Manager

Description Position Overview Under the direction of the Vice President of Operations, the Referral Operations Manager will be responsible for overseeing referral processes and ensuring accurate insurance verification and eligibility for patients ahead of their visit. The Manager will ensure referrals are processed, tracked, and completed in a timely manner, while collaborating with leadership to address challenges in care coordination and insurance verification. This role includes building new referral networks, optimizing workflows, and maintaining strong relationships with referral partners.

Additionally, you will track key performance indicators (KPIs), lead special projects, and ensure compliance with accreditation standards. The Manager will also provide coaching, support team development, and step in to assist with daily tasks when needed. The Organization North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides: Comprehensive primary care. Dental services. Behavioral health care. Care management. Pharmacy services. Substance abuse disorder treatment.

Nurse care management. Insurance enrollment assistance. NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services. As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities.

We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits. We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities. Mission North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision Healthy People | Vibrant Communities Values Accountability We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and…

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