Intouch Credit Union

Plano, TXMutual-benefit / member-servingSince 1974EIN 75-1447986

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The credit union is a member owned cooperative financial institution that provides Lending and Deposit services to its membership.

36¢ of each $1 spent went to programs.
Run by 15 volunteers and 212 employees.
Mission: Form 990 Part I, line 1 · Programs: Part IX · People: Part I, lines 5–6

Before you give

FY2025 · Form 990Independent: from IRS data, not the org
Download 990
Latest return
FY2025
latest Form 990
Looks good: the latest return is for FY2025, 1 tax year back; within 2 tax years.
IRS e-file · Filing history
Surplus or deficit
3 of 6
filings with a surplus
Average deficit $1.4M a year · 3% of revenue · last 6 filings
Worth a look: a surplus in 3 of the last 6 filings.
Pt I · Ln 19 · 6 filings
Spent on programs
36%
of spending
Concern: 36% of spending went to programs; under 50%.
Pt IX · Ln 25 · col B
Pay to officers and key staff
$4.5M
to officers and key staff · 8% of spending
Looks good: pay to officers and key staff is 8% of spending; 15% or less.
Pt VII · Sec A
Cash reserves
6 mo
of spending, in cash
Looks good: 5.6 months of spending in cash; 3 or more.
Pt X · Ln 1–2 · Pt I · Ln 18
Liabilities
$749.1M
92% of total assets
Concern: liabilities are 92% of assets; over 80%.
Pt X · Ln 26
Independent board members
9
of 9 voting members
Looks good: 9 of 9 voting members are independent, a majority.
Pt VI · Ln 1a–1b
Looks goodFineWorth a lookConcernNo data yetTap a box for the reason.
Revenue
$55.0M
-4% vs prior year
Spent
$53.6M
To programs
36%
Net assets
$68.8M
By yearFY2020–FY2025
Revenue
$55.0M
FY2025▼ -4%
Revenue by fiscal year
FY2020$43.0M
FY2021$46.1M
FY2022$47.4M
FY2023$57.9M
FY2024$57.0M
FY2025$55.0M
Expenses
$53.6M
FY2025▼ -23%
Expenses by fiscal year
FY2020$38.0M
FY2021$36.7M
FY2022$52.3M
FY2023$65.0M
FY2024$69.5M
FY2025$53.6M
Net assets
$68.8M
FY2025▲ +3%
Net assets by fiscal year
FY2020$81.8M
FY2021$90.6M
FY2022$81.2M
FY2023$78.2M
FY2024$66.5M
FY2025$68.8M

From the FY2025 Form 990 · figures checked against the IRS filing · see the original

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Is it real?

Yes. Never revoked by the IRS. Latest filing on record: FY2025. IRS ruling in Jun 1976.

IRS Pub. 78 · IRS Auto-Revocation List · IRS Business Master File

Where the money goes

36 cents of each dollar spent went to programs.

Program services 36% · $19.3M Management & general 64% · $34.3M

Form 990 Part IX, line 25, columns B–D. Every line is in By the numbers.

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Who runs it and what they're paid

25 people listed on the 990; $4.5M paid to officers and key staff.

Part VII, Section A · reportable compensation
President-CEO
$1,023,485Pt VII · Sec A
$793,026Pt VII · Sec A
$478,776Pt VII · Sec A
$243,268Pt VII · Sec A
$235,207Pt VII · Sec A
$208,964Pt VII · Sec A
$185,690Pt VII · Sec A
$179,734Pt VII · Sec A

Compensation history total reportable pay by year · 8 named individuals · Part VII

NameFY2025FY2024FY2023FY2022FY2021FY2020
Kent L Lugrand$1,023,485$1,743,614$986,207$986,272$986,755$1,001,630
Robert McDonald$793,026$300,566$315,752$306,032$284,199$265,678
Sammie Cantrell$478,776$235,936$252,372$238,661$223,447$212,706
J Diane Gerstner————$257,528$346,612
Thomas Condos$243,268$257,679$265,267$250,728$232,721$228,596
Bridger Robinson$235,207$249,882$263,236$246,406$219,432$179,279
Timothy McCoy$208,964$225,791$229,409$223,612$199,337$196,908
Kristen Schmieg-Jester$163,794$163,794$203,801$190,535$171,276$144,611

Total reportable compensation (Form 990 Part VII column D / Schedule J column E) by filing year, matched by name within this organization. The Schedule J base / bonus / deferred breakdown is not parsed into this dataset.

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Questions the 990 asks

The form asks each of these directly. These are the filed answers.

  • Family or business ties among officersPt VI · Ln 2No
  • Top official's pay set by an independent reviewPt VI · Ln 15aYes
  • Loans to or from officersSch L · Pt II11 listed

Programs and updates

Offers loans and savings accounts to its members.

Provided by the organization

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3 program services account for $19.3M of program spending, described in the organization's own filed words · FY2025.
01

The credit union provides multiple types of deposit products and services to its members including savings checking money market and certificates of deposit. The credit union held $729 million of deposits for its 71,487 members as of December 31 2025. The credit union opened 2,358 new memberships in 2025.

$10.2Mprogram expense
02

The credit union grants Auto Real Estate Credit Card loans along with other lending activities to its members. In 2025 the credit union granted $191 million in loans to its members.

$6.3Mprogram expense
03

The credit union provides a multitude of delivery and service support options to its membership. The credit union ended 2025 with 11 branches in 3 states as well as providing telephonic web-based mobile and in-person service delivery channels to its members in order for them to conduct their financial business.

$2.8Mprogram expense

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By the numbers

The FY2025 990, line by line.

1The main four
Money inPt VIII
$55.0M
Ln 12
Fees for servicesLn 2g$38.9M
Investment incomeLn 3$8.6M
Other incomeLn 4–11$7.5M
Money outPt IX
$53.6M
Ln 25
Programscol B$19.3M
Managementcol C$34.3M
Owns and owesPt X
$68.8M
net assets · Ln 32
Cash and savingsLn 1–2$24.8M
Total assetsLn 16$817.9M
LiabilitiesLn 26$749.1M
PeoplePt VI, VII
25
listed · VII A
PaidVII A16
Voting boardVI 1a9
IndependentVI 1b9
2In more detail
Revenue in detailPt VIII
Government grantsLn 1e$0
Noncash giftsLn 1g$0
Fundraising eventsLn 1c$0
Fees for servicesLn 2g$38.9M
Investment incomeLn 3$8.6M
Other incomeLn 4–11$7.5M
Gains on assetsLn 7$633K
Total revenueLn 12$55.0M
Assets in detailPt X, end of year
CashLn 1$5.8M
SavingsLn 2$19.0M
Cash and savings togetherLn 1–2$24.8M
InvestmentsLn 11–13$100.8M
Land, buildings, equipmentLn 10c$28.4M
Other assetsLn 15$2.1M
Total assetsLn 16$817.9M
LiabilitiesLn 26$749.1M
Net assetsLn 32$68.8M
OperationsPt I, VI
EmployeesI 5212
VolunteersI 615
Fiscal year endsHeaderDecember
Conflict-of-interest policyVI 12aYes
Whistleblower policyVI 13Yes
Records policyVI 14Yes
3Year over year
Balance sheet, start vs end of yearPt X · col A, B
LineStart FY25End FY25
Cash and savingsLn 1–2$31.6M$24.8M
InvestmentsLn 11–13$135.5M$100.8M
Land, buildings, equipmentLn 10c$28.6M$28.4M
Total assetsLn 16$834.4M$817.9M
LiabilitiesLn 26$767.8M$749.1M
Net assetsLn 32$66.5M$68.8M
4Every line
Statement of functional expensesPt IX · every line
LineTotalProgramsManagementFundraising
Grants to domestic organizationsLn 1$2K$0
Grants to domestic individualsLn 2$0$0
Grants and assistance to foreign recipientsLn 3$0$0
Benefits paid to or for membersLn 4$9.9M$9.9M
Pay of current officers, directors and key staffLn 5$2.6M$0$2.6M$0
Pay of disqualified personsLn 6$0$0$0$0
Other salaries and wagesLn 7$9.5M$0$9.5M$0
Pension plan contributionsLn 8$407K$0$407K$0
Other employee benefitsLn 9$1.4M$0$1.4M$0
Payroll taxesLn 10$906K$0$906K$0
Management feesLn 11a$0$0$0$0
Legal feesLn 11b$312K$0$312K$0
Accounting feesLn 11c$142K$0$142K$0
Lobbying feesLn 11d$0$0$0$0
Professional fundraising feesLn 11e$0$0
Investment management feesLn 11f$0$0$0$0
Other fees for servicesLn 11g$0$0$0$0
Advertising and promotionLn 12$654K$0$654K$0
Office expensesLn 13$2.3M$0$2.3M$0
Information technologyLn 14$3.3M$0$3.3M$0
RoyaltiesLn 15$0$0$0$0
OccupancyLn 16$2.3M$0$2.3M$0
TravelLn 17$160K$0$160K$0
Travel and entertainment for public officialsLn 18$0$0$0$0
Conferences, conventions and meetingsLn 19$46K$0$46K$0
InterestLn 20$5.4M$0$5.4M$0
Payments to affiliatesLn 21$0$0$0$0
Depreciation, depletion and amortizationLn 22$2.8M$0$2.8M$0
InsuranceLn 23$280K$0$280K$0
Other expenses (24a–d)Ln 24$11.1M$9.4M$1.7M$0
Total functional expensesLn 25$53.6M$19.3M$34.3M$0

Filing history

YearMoney inMoney outIn minus outNet assetsDownload
FY2025 Latest Viewing $55.0M$53.6M$1.4M$68.8M 990 PDF
FY2024 $57.0M$69.5M−$12.5M$66.5M 990 PDF
FY2023 $57.9M$65.0M−$7.0M$78.2M 990 PDF
FY2022 $47.4M$52.3M−$4.9M$81.2M 990 PDF
FY2021 $46.1M$36.7M$9.5M$90.6M 990 PDF
FY2020 $43.0M$38.0M$5.0M$81.8M 990 PDF

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Schedules filed Part IV

III · Programs I · Grants R · Related orgs G · Fundraising L · Interested persons A · Public support F · Foreign M · Noncash
See the full FY2025 990 (4 parts)
Part VIII · Statement of revenue $54,977,010 across 16 lines filed
VIII-1a Federated campaigns$0
VIII-1b Membership dues$0
VIII-1c Fundraising events$0
VIII-1d Related organizations$0
VIII-1e Government grants$0
VIII-1f All other contributions, gifts and grants$0
VIII-1g Noncash contributions (included above)$0
VIII-1h Total contributions, gifts and grants$0
VIII-2a-f Program service revenue, itemized rows (sum of 2a–2f as filed)Related to mission $38,817,476 · Unrelated business $64,589 · Excluded from tax $0$38,882,065
VIII-3 Investment incomeRelated to mission $7,942,477 · Unrelated business $0 · Excluded from tax $0$7,942,477
VIII-5 RoyaltiesRelated to mission $0 · Unrelated business $0 · Excluded from tax $0$0
VIII-6 Net rental income or lossRelated to mission $0 · Unrelated business $0 · Excluded from tax $0$0
VIII-7 Net gain or loss on sales of assetsRelated to mission $633,412 · Unrelated business $0 · Excluded from tax $0$633,412
VIII-8 Net income from fundraising eventsUnrelated business $0 · Excluded from tax $0$0
VIII-11a-d Other revenue, itemized rows (sum of 11a–11d as filed)Related to mission $7,519,056 · Unrelated business $0 · Excluded from tax $0$7,519,056
VIII-12 Total revenueRelated to mission $54,912,421 · Unrelated business $64,589 · Excluded from tax $0$54,977,010
Part IX · Statement of functional expenses $53,552,687 across 30 lines filed
IX-1 Grants to domestic organizationsPrograms $0$2,500
IX-2 Grants to domestic individualsPrograms $0$0
IX-3 Grants and assistance to foreign recipientsPrograms $0$0
IX-4 Benefits paid to or for membersPrograms $9,895,311$9,895,311
IX-5 Pay of current officers, directors and key staffPrograms $0 · Management $2,616,807 · Fundraising $0$2,616,807
IX-6 Pay of disqualified personsPrograms $0 · Management $0 · Fundraising $0$0
IX-7 Other salaries and wagesPrograms $0 · Management $9,538,763 · Fundraising $0$9,538,763
IX-8 Pension plan contributionsPrograms $0 · Management $406,700 · Fundraising $0$406,700
IX-9 Other employee benefitsPrograms $0 · Management $1,369,779 · Fundraising $0$1,369,779
IX-10 Payroll taxesPrograms $0 · Management $905,785 · Fundraising $0$905,785
IX-11a Management feesPrograms $0 · Management $0 · Fundraising $0$0
IX-11b Legal feesPrograms $0 · Management $311,817 · Fundraising $0$311,817
IX-11c Accounting feesPrograms $0 · Management $141,895 · Fundraising $0$141,895
IX-11d Lobbying feesPrograms $0 · Management $0 · Fundraising $0$0
IX-11e Professional fundraising feesFundraising $0$0
IX-11f Investment management feesPrograms $0 · Management $0 · Fundraising $0$0
IX-11g Other fees for servicesPrograms $0 · Management $0 · Fundraising $0$0
IX-12 Advertising and promotionPrograms $0 · Management $654,054 · Fundraising $0$654,054
IX-13 Office expensesPrograms $0 · Management $2,343,934 · Fundraising $0$2,343,934
IX-14 Information technologyPrograms $0 · Management $3,313,300 · Fundraising $0$3,313,300
IX-15 RoyaltiesPrograms $0 · Management $0 · Fundraising $0$0
IX-16 OccupancyPrograms $0 · Management $2,270,825 · Fundraising $0$2,270,825
IX-17 TravelPrograms $0 · Management $160,388 · Fundraising $0$160,388
IX-18 Travel and entertainment for public officialsPrograms $0 · Management $0 · Fundraising $0$0
IX-19 Conferences, conventions and meetingsPrograms $0 · Management $45,833 · Fundraising $0$45,833
IX-20 InterestPrograms $0 · Management $5,427,699 · Fundraising $0$5,427,699
IX-21 Payments to affiliatesPrograms $0 · Management $0 · Fundraising $0$0
IX-22 Depreciation, depletion and amortizationPrograms $0 · Management $2,773,090 · Fundraising $0$2,773,090
IX-23 InsurancePrograms $0 · Management $280,417 · Fundraising $0$280,417
IX-24 Other expenses (24a–d)Programs $9,372,214 · Management $1,721,576 · Fundraising $0$11,093,790
IX-25 Total functional expensesPrograms $19,267,525 · Management $34,282,662 · Fundraising $0$53,552,687
Part X · Balance sheet $817,904,429 assets, 22 lines filed
Asset lines not itemized here account for $650,784,691; see the IRS return.
X-1 Cash, non-interest-bearingStart of year $8,611,946$5,801,812
X-2 Savings and temporary cash investmentsStart of year $22,965,982$19,035,883
X-3 Pledges and grants receivableStart of year $0$0
X-4 Accounts receivableStart of year $8,590,991$9,082,354
X-8 Inventories for sale or useStart of year $0$0
X-9 Prepaid expenses and deferred chargesStart of year $2,512,165$1,911,869
X-10c Land, buildings and equipment, netStart of year $28,578,647$28,393,085
X-11 Publicly traded securitiesStart of year $41,878,173$8,617,692
X-12 Other securitiesStart of year $93,669,542$92,210,683
X-13 Program-related investmentsStart of year $0$0
X-14 Intangible assetsStart of year $0$0
X-15 Other assetsStart of year $3,159,917$2,066,360
X-16 Total assetsStart of year $834,353,721$817,904,429
X-17 Accounts payable and accrued expensesStart of year $14,115,928$20,079,471
X-18 Grants payableStart of year $0$0
X-19 Deferred revenueStart of year $0$0
X-20 Tax-exempt bond liabilitiesStart of year $0$0
X-24 Unsecured notes and loans payableStart of year $0$0
X-25 Other liabilitiesStart of year $753,716,186$729,016,147
X-26 Total liabilitiesStart of year $767,832,114$749,095,618
X-32 Total net assets or fund balancesStart of year $66,521,607$68,808,811
X-33 Total liabilities and net assetsStart of year $834,353,721$817,904,429
Part XI · Reconciliation of net assets $68,808,811 net assets at year end
XI-1 Total revenue$54,977,010
XI-2 Total expenses$53,552,687
XI-3 Revenue less expenses$1,424,323
XI-4 Net assets at start of year$66,521,607
XI-5 Net unrealized gains (losses) on investments$862,881
XI-6 Donated services and use of facilities$0
XI-7 Investment expenses$0
XI-8 Prior period adjustments$0
XI-9 Other changes in net assets$0
XI-10 Net assets at end of year$68,808,811

Form 990 e-file (XML) FY2025 from the IRS · Classification, formation year and address from the IRS Business Master File

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