Joint Commission Resources INC FY2020 filing

Tax-deductible

Oakbrook, IL501(c)(3)Since 1986Health Care EIN 36-3521721Revenue $45.0M in FY2020Latest return filed Nov 10, 2025

On file with the IRSjcrinc.com1515 W 22nd Str Suite 1300w, 60523-2007 · Oakbrook, ILTax-exempt since Dec 1987Publicly supported — 509(a)(2)

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The mission is to continuously improve the safety & quality of health care in the U.S. and in the international community through the provision of education, publications, consultative technical assistance and evaluation services.

501(c)(3) charity; gifts are tax-deductible.
82¢ of each $1 spent went to programs.
$2.9M paid to officers and key staff.
Mission: Form 990 Part I, line 1 · Status: IRS Pub. 78 · Programs: Part IX · Pay: Part VII

Before you give

FY2020 · Form 990Independent: from IRS data, not the org
Download 990
IRS status
501(c)(3)
not on the IRS revocation list
Looks good: listed by the IRS and not on the revocation list.
IRS BMF · Auto-Revocation List
Tax-deductible gifts
Yes
Donations are tax-deductible
Looks good: the IRS lists gifts to it as deductible.
IRS Pub. 78 · IRS BMF
Latest return
FY2024
latest Form 990
Looks good: the latest return is for FY2024, 2 tax years back; within 2 tax years.
IRS e-file · Filing history
Surplus or deficit
4 of 5
filings with a surplus
Average surplus $3.0M a year · 5% of revenue · last 5 filings
Fine: a surplus in 4 of the last 5 filings.
Pt I · Ln 19 · 5 filings
Spent on programs
82%
of spending
Looks good: 82% of spending went to programs; 75% or more.
Pt IX · Ln 25 · col B
Pay to officers and key staff
$2.9M
to officers and key staff · 6% of spending
Looks good: pay to officers and key staff is 6% of spending; 15% or less.
Pt VII · Sec A
3 mo
of spending, in cash
Plus $29.8M in investments, Pt X · Ln 11–13
Looks good: 3.1 months of spending in cash; 3 or more.
Pt X · Ln 1–2 · Pt I · Ln 18
Liabilities
$21.2M
40% of total assets
Looks good: liabilities are 40% of assets; 50% or less.
Pt X · Ln 26
Independent board members
10
of 13 voting members
Looks good: 10 of 13 voting members are independent, a majority.
Pt VI · Ln 1a–1b
Looks goodFineWorth a lookConcernNo data yetTap a box for the reason.
Revenue
$45.0M
Spent
$51.2M
To programs
82%
Net assets
$31.8M
By yearFY2020–FY2024
Revenue
$45.0M
FY2020
Tap a bar for its year
Revenue by fiscal year
FY2020$45.0M
FY2021$56.0M
FY2022$62.0M
FY2023$62.9M
FY2024$71.8M
Expenses
$51.2M
FY2020
Tap a bar for its year
Expenses by fiscal year
FY2020$51.2M
FY2021$49.1M
FY2022$60.6M
FY2023$59.5M
FY2024$62.1M
Net assets
$31.8M
FY2020
Tap a bar for its year
Net assets by fiscal year
FY2020$31.8M
FY2021$39.3M
FY2022$31.4M
FY2023$30.0M
FY2024$32.6M

From the FY2020 Form 990 · figures checked against the IRS filing · see the original

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You’re viewing the FY2020 filing — not the latest on file. See the latest (FY2024) →

Is it real?

Yes. Never revoked by the IRS. Latest filing on record: FY2024. IRS ruling in Dec 1987.

IRS Pub. 78 · IRS Auto-Revocation List · IRS Business Master File

Where the money goes

82 cents of each dollar spent went to programs.

Program services 82% · $41.8M Management & general 18% · $9.4M

Form 990 Part IX, line 25, columns B–D. Every line is in By the numbers.

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Who runs it and what they're paid

26 people listed on the 990; $2.9M paid to officers and key staff.

Part VII, Section A · reportable compensation
President & CEO
$708,522Pt VII · Sec A
Chief Operating Officer
$383,996Pt VII · Sec A
VP Global Consultative Services
$266,894Pt VII · Sec A
VP Eproducts & Per
$257,821Pt VII · Sec A
Ed Intl Consulting
$214,878Pt VII · Sec A
Exec Dir, Publications
$192,638Pt VII · Sec A
Ed-US & Csr Consulting Srvcs
$184,059Pt VII · Sec A
Regional Client Relations Manager
$170,435Pt VII · Sec A

Ying Qu’s $686K as VP Eproducts & Per (through November) is at the 86th percentile of top reported officer pay among 2901 $10–100M health care nonprofits. Peer set: organizations in the same NTEE major field of work and revenue-size band, compared on each org’s own highest-paid officer/key-employee, from Form 990 Part VII / 990-PF Part VIII. Descriptive placement, not a verdict on whether the pay is appropriate.

Compensation history total reportable pay by year · 8 named individuals · Part VII

NameFY2024FY2023FY2022FY2021FY2020
Jean Courtney CPA—$910,864$718,765$410,800$383,996
Paula Wilson———$508,173$708,522
Ying Qu$686,452$362,821$358,821$288,610$257,821
Joel Roos$613,996$454,090$452,275$387,779$27,405
Andrew Rosen$282,723————
Marwa Zohdy PHD———$240,454$266,894
Beth Anne Glassford——$263,071$213,036—
Kenneth Flowe$247,928————

Total reportable compensation (Form 990 Part VII column D / Schedule J column E) by filing year, matched by name within this organization. The Schedule J base / bonus / deferred breakdown is not parsed into this dataset.

See Joint Commission Resources INC executive salaries →

Questions the 990 asks

The form asks each of these directly. These are the filed answers.

  • Family or business ties among officersPt VI · Ln 2No
  • Top official's pay set by an independent reviewPt VI · Ln 15aYes

Programs and updates

Improves healthcare safety and quality through education, publications, and technical assistance.

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3 programs · $34.2M · in their own filed words · FY2020
01

JCR, the official publisher for the Joint Commission, publishes accreditation standards manuals, books, and periodicals on standards compliance, patient safety, performance improvement, infection control, medication management, and other issues related to healthcare quality.

$12.6Mprogram expense
02

JCR supports its mission through its consultative technical assistance services to healthcare organizations on topics such as quality of care, patient safety, performance improvement, infection prevention and control, medication safety, environment of care, health-related systems evaluation, accreditation preparation assistance, and, for…

$12.1Mprogram expense
03

Joint Commission International (JCI), a division of JCR, provides international standards and accreditation and certification programs for international healthcare organizations. JCI standards and evaluation methods are designed to provide quantifiable benchmarks for patient care quality and improvement, to stimulate and support…

$9.6Mprogram expense

By the numbers

The FY2020 990, line by line.

1The main four
Money inPt VIII
$45.0M
Ln 12
Fees for servicesLn 2g$39.4M
Other incomeLn 4–11$2.8M
Investment incomeLn 3$2.7M
Money outPt IX
$51.2M
Ln 25
Programscol B$41.8M
Managementcol C$9.4M
Owns and owesPt X
$31.8M
net assets · Ln 32
Cash and savingsLn 1–2$13.3M
Total assetsLn 16$53.0M
LiabilitiesLn 26$21.2M
PeoplePt VI, VII
26
listed · VII A
PaidVII A12
Voting boardVI 1a13
IndependentVI 1b10
2In more detail
Revenue in detailPt VIII
Fees for servicesLn 2g$39.4M
Investment incomeLn 3$2.7M
Other incomeLn 4–11$2.8M
Gains on assetsLn 7$2.3M
Total revenueLn 12$45.0M
Assets in detailPt X, end of year
CashLn 1$13.3M
Cash and savings togetherLn 1–2$13.3M
InvestmentsLn 11–13$29.8M
Land, buildings, equipmentLn 10c$2.8M
Other assetsLn 15$0
Total assetsLn 16$53.0M
LiabilitiesLn 26$21.2M
Net assetsLn 32$31.8M
OperationsPt I, VI
EmployeesI 5263
VolunteersI 611
Fiscal year endsHeaderDecember
Conflict-of-interest policyVI 12aYes
Whistleblower policyVI 13Yes
Records policyVI 14Yes
3Year over year
Balance sheet, start vs end of yearPt X · col A, B
LineStart FY20End FY20
Cash and savingsLn 1–2$19.2M$13.3M
InvestmentsLn 11–13$27.0M$29.8M
Land, buildings, equipmentLn 10c$2.9M$2.8M
Total assetsLn 16$59.3M$53.0M
LiabilitiesLn 26$25.0M$21.2M
Net assetsLn 32$34.3M$31.8M
4Every line
Statement of functional expensesPt IX · every line
LineTotalProgramsManagementFundraising
Pay of current officers, directors and key staffLn 5$2.6M$1.7M$886K
Other salaries and wagesLn 7$22.8M$21.5M$1.2M
Pension plan contributionsLn 8$739K$656K$84K
Other employee benefitsLn 9$2.6M$2.3M$213K
Payroll taxesLn 10$1.7M$1.6M$123K
Legal feesLn 11b$17K$17K
Accounting feesLn 11c$106K$39K$66K
Investment management feesLn 11f$43K$43K
Other fees for servicesLn 11g$14.0M$8.6M$5.3M$0
Advertising and promotionLn 12$547K$547K$248
Office expensesLn 13$805K$607K$198K
Information technologyLn 14$1.2M$433K$734K
RoyaltiesLn 15$1.2M$1.2M
OccupancyLn 16$989K$899K$90K
TravelLn 17$717K$702K$14K
Conferences, conventions and meetingsLn 19$205K$201K$4K
Depreciation, depletion and amortizationLn 22$796K$566K$229K
InsuranceLn 23$64K$64K
Other expenses (24a–d)Ln 24$130K$0$130K
All other expensesLn 24e$0$0$0$0
Total functional expensesLn 25$51.2M$41.8M$9.4M$0

Filing history

YearMoney inMoney outIn minus outNet assetsDownload
FY2024 LatestFiled with the IRS Nov 10, 2025 $71.8M$62.1M$9.7M$32.6M 990 PDF
FY2023Filed with the IRS Nov 12, 2024 $62.9M$59.5M$3.3M$30.0M 990 PDF
FY2022 $62.0M$60.6M$1.4M$31.4M 990 PDF
FY2021Filed with the IRS Nov 9, 2022 $56.0M$49.1M$6.9M$39.3M 990 PDF
FY2020 ViewingFiled with the IRS Nov 15, 2021 $45.0M$51.2M−$6.2M$31.8M 990 PDF

Schedules filed Part IV

III · Programs R · Related orgs G · Fundraising L · Interested persons I · Grants A · Public support J · Pay O · Explanations
See the full FY2020 990 (6 parts)
Part I · Summary $44,960,143 revenue, 12 lines filed
I-8 Contributions and grantsPrior year $0$0
I-9 Program service revenuePrior year $59,903,869$39,399,535
I-10 Investment incomePrior year $1,300,700$2,711,090
I-11 Other revenuePrior year $4,155,287$2,849,518
I-12 Total revenuePrior year $65,359,856$44,960,143
I-13 Grants and similar amounts paidPrior year $0$0
I-14 Benefits paid to members$0
I-15 Salaries and benefitsPrior year $34,145,665$30,370,783
I-16a Professional fundraising feesPrior year $0$0
I-17 Other expensesPrior year $28,555,747$20,788,374
I-18 Total expensesPrior year $62,701,412$51,159,157
I-19 Revenue less expensesPrior year $2,658,444−$6,199,014
Part VI · Governance 10 of 13 board members independent, no flags
VI-1a Voting members of the governing body13
VI-1b Independent voting members10
VI-2 Family or business relationship among officers or directorsNo
VI-12a Written conflict of interest policyYes
VI-13 Written whistleblower policyYes
VI-14 Document retention and destruction policyYes
VI-15a Process for setting top official's payYes
Part VIII · Statement of revenue $44,960,143 across 5 lines filed
Lines not itemized here account for $3,869,448 of total revenue; see the IRS return.
VIII-1h Total contributions, gifts and grants$0
VIII-2a-f Program service revenue, itemized rows (sum of 2a–2f as filed)Related to mission $38,379,605$38,379,605
VIII-3 Investment incomeExcluded from tax $426,230$426,230
VIII-7 Net gain or loss on sales of assetsExcluded from tax $2,284,860$2,284,860
VIII-12 Total revenueRelated to mission $42,249,053 · Unrelated business $0 · Excluded from tax $2,711,090$44,960,143
Part IX · Statement of functional expenses $51,159,157 across 20 lines filed
IX-5 Pay of current officers, directors and key staffPrograms $1,743,439 · Management $886,113$2,629,552
IX-7 Other salaries and wagesPrograms $21,549,638 · Management $1,200,478$22,750,116
IX-8 Pension plan contributionsPrograms $655,571 · Management $83,898$739,469
IX-9 Other employee benefitsPrograms $2,349,678 · Management $213,139$2,562,817
IX-10 Payroll taxesPrograms $1,565,357 · Management $123,472$1,688,829
IX-11b Legal feesManagement $16,921$16,921
IX-11c Accounting feesPrograms $39,380 · Management $66,494$105,874
IX-11f Investment management feesManagement $42,757$42,757
IX-11g Other fees for servicesPrograms $8,649,990 · Management $5,337,743 · Fundraising $0$13,987,733
IX-12 Advertising and promotionPrograms $546,900 · Management $248$547,148
IX-13 Office expensesPrograms $606,930 · Management $197,651$804,581
IX-14 Information technologyPrograms $433,221 · Management $733,704$1,166,925
IX-15 RoyaltiesPrograms $1,216,746$1,216,746
IX-16 OccupancyPrograms $899,061 · Management $89,574$988,635
IX-17 TravelPrograms $702,111 · Management $14,467$716,578
IX-19 Conferences, conventions and meetingsPrograms $200,724 · Management $4,352$205,076
IX-22 Depreciation, depletion and amortizationPrograms $566,243 · Management $229,406$795,649
IX-23 InsurancePrograms $63,720$63,720
IX-24 Other expenses (24a–d)Programs $0 · Management $130,031$130,031
IX-24e All other expensesPrograms $0 · Management $0 · Fundraising $0$0
IX-25 Total functional expensesPrograms $41,788,709 · Management $9,370,448 · Fundraising $0$51,159,157
Part X · Balance sheet $52,957,490 assets, 16 lines filed
X-1 Cash, non-interest-bearingStart of year $19,246,869$13,330,603
X-4 Accounts receivableStart of year $7,969,232$5,087,986
X-8 Inventories for sale or useStart of year $407,106$259,813
X-9 Prepaid expenses and deferred chargesStart of year $1,808,190$1,733,343
X-10c Land, buildings and equipment, netStart of year $2,910,877$2,766,313
X-11 Publicly traded securitiesStart of year $23,569,839$25,899,465
X-12 Other securitiesStart of year $3,419,633$3,879,967
X-15 Other assetsStart of year $0$0
X-16 Total assetsStart of year $59,331,746$52,957,490
X-17 Accounts payable and accrued expensesStart of year $7,545,080$6,262,692
X-19 Deferred revenueStart of year $9,476,207$8,989,762
X-25 Other liabilitiesStart of year $7,996,662$5,929,808
X-26 Total liabilitiesStart of year $25,017,949$21,182,262
X-27 Net assets without donor restrictionsStart of year $34,313,797$31,775,228
X-32 Total net assets or fund balancesStart of year $34,313,797$31,775,228
X-33 Total liabilities and net assetsStart of year $59,331,746$52,957,490
Part XI · Reconciliation of net assets $31,775,228 net assets at year end
XI-1 Total revenue$44,960,143
XI-2 Total expenses$51,159,157
XI-3 Revenue less expenses−$6,199,014
XI-4 Net assets at start of year$34,313,797
XI-5 Net unrealized gains (losses) on investments$247,646
XI-9 Other changes in net assets$3,412,799
XI-10 Net assets at end of year$31,775,228

Form 990 e-file (XML) FY2020 from the IRS · Classification, formation year and address from the IRS Business Master File

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