Servicenet INC

Tax-deductible

Northampton, MA501(c)(3)Since 1973Mental HealthEIN 04-2526194

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We provide people with effective support, treatments, and strategies so they may live their lives to the fullest.

501(c)(3) charity; gifts are tax-deductible.
89¢ of each $1 spent went to programs.
Run by 35 volunteers and 2,405 employees.
Mission: Form 990 Part I, line 1 · Status: IRS Pub. 78 · Programs: Part IX · People: Part I, lines 5–6

Before you give

FY2024 · Form 990Independent: from IRS data, not the org
Download 990
IRS status
501(c)(3)
not on the IRS revocation list
Looks good: listed by the IRS and not on the revocation list.
IRS BMF · Auto-Revocation List
Tax-deductible gifts
Yes
Donations are tax-deductible
Looks good: the IRS lists gifts to it as deductible.
IRS Pub. 78 · IRS BMF
Latest return
FY2024
latest Form 990
Looks good: the latest return is for FY2024, 2 tax years back; within 2 tax years.
IRS e-file · Filing history
Surplus or deficit
5 of 5
filings with a surplus
Average surplus $4.6M a year · 5% of revenue · last 5 filings
Looks good: a surplus in 5 of the last 5 filings.
Pt I · Ln 19 · 5 filings
Spent on programs
89%
of spending
Looks good: 89% of spending went to programs; 75% or more.
Pt IX · Ln 25 · col B
Pay to officers and key staff
$1.8M
to officers and key staff · 1% of spending
Top officer’s pay lower than 87% of similar orgs
Looks good: pay to officers and key staff is 1% of spending; 15% or less.
Pt VII · Sec A
Cash reserves
<1 mo
of spending, in cash
Worth a look: 0.6 months of spending in cash; under 1.
Pt X · Ln 1–2 · Pt I · Ln 18
Named funders
9
named funders · $101K
Looks good: 9 funders name it on their filings; 3 or more.
Funders’ Sch. I, 990-PF
Liabilities
$52.1M
46% of total assets
Looks good: liabilities are 46% of assets; 50% or less.
Pt X · Ln 26
Independent board members
10
of 11 voting members
Looks good: 10 of 11 voting members are independent, a majority.
Pt VI · Ln 1a–1b
Looks goodFineWorth a lookConcernNo data yetTap a box for the reason.
Revenue
$150.3M
+42% vs prior year
Spent
$133.9M
To programs
89%
Net assets
$62.1M
By yearFY2020–FY2024
Revenue
$150.3M
FY2024▲ +42%
Revenue by fiscal year
FY2020$76.0M
FY2021$80.7M
FY2022$90.8M
FY2023$99.6M
FY2024$105.6M
FY2024$150.3M
Expenses
$133.9M
FY2024▲ +34%
Expenses by fiscal year
FY2020$75.1M
FY2021$76.2M
FY2022$85.3M
FY2023$93.2M
FY2024$100.1M
FY2024$133.9M
Net assets
$62.1M
FY2024▲ +102%
Net assets by fiscal year
FY2020$8.8M
FY2021$13.3M
FY2022$18.8M
FY2023$25.2M
FY2024$30.7M
FY2024$62.1M

From the FY2024 Form 990 · figures checked against the IRS filing · see the original

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Is it real?

Yes. Never revoked by the IRS. Latest filing on record: FY2024. IRS ruling in Apr 1974.

IRS Pub. 78 · IRS Auto-Revocation List · IRS Business Master File

Where the money goes

89 cents of each dollar spent went to programs.

Program services 89% · $119.1M Management & general 11% · $14.7M

Form 990 Part IX, line 25, columns B–D. Every line is in By the numbers.

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Who runs it and what they're paid

21 people listed on the 990; $1.8M paid to officers and key staff.

Part VII, Section A · reportable compensation
President & CEO (until 12/24)
$309,289Pt VII · Sec A
Medical Director
$278,262Pt VII · Sec A
SVP of Ops/ Pres & CEO (as of 1/25)
$245,975Pt VII · Sec A
SVP Dev & Brain Injury Services
$224,645Pt VII · Sec A
SVP of Properties
$155,820Pt VII · Sec A
Site Manager
$153,197Pt VII · Sec A
VP Mental Health Rec Svcs
$149,891Pt VII · Sec A
$145,706Pt VII · Sec A

Susan L Stubbs’s $309K as President & CEO (until 12/24) is at the 13th percentile of top reported officer pay among 76 $100M+ mental health nonprofits. Peer set: organizations in the same NTEE major field of work and revenue-size band, compared on each org’s own highest-paid officer/key-employee, from Form 990 Part VII / 990-PF Part VIII. Descriptive placement, not a verdict on whether the pay is appropriate.

Compensation history total reportable pay by year · 8 named individuals · Part VII

NameFY2024FY2024FY2023FY2022FY2021FY2020
Susan L Stubbs$309,289$230,044$230,044$219,870$215,462$210,742
Louis Velazquez———$286,730$300,774$288,008
Kathleen M Hershon$278,262—————
Bruno Calouro$245,975$198,755$198,755$179,765$177,357$168,477
Abbas Hamdan$224,645$199,349$199,349$180,290$177,871$167,024
Kathleen Hershon—$206,112$206,112———
Connor R Burgess$155,820—————
David a Waldren$153,197—————

Total reportable compensation (Form 990 Part VII column D / Schedule J column E) by filing year, matched by name within this organization. The Schedule J base / bonus / deferred breakdown is not parsed into this dataset.

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Questions the 990 asks

The form asks each of these directly. These are the filed answers.

  • Family or business ties among officersPt VI · Ln 2No
  • Top official's pay set by an independent reviewPt VI · Ln 15aYes

Programs and updates

Offers support, treatments, and strategies for people to live their lives fully.

Provided by the organization

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3 program services account for $106.1M of program spending, described in the organization's own filed words · FY2024.
01

Development and Brain Injury Services

A full continuum of community residential and support programs designed to fulfill the needs of the developmentally challenged individuals and those who have sustained acquired or traumatic brain injury.

$80.5Mprogram expense
02

Mental Health and Recovery Services

Residential supports through staffed and independent living arrangements designed to assist individuals with mental illness to live in the community to the full extent of their potential.

$15.7Mprogram expense
03

Outpatient and Health Services

Outpatient psychotherapy, medication and outreach services to children, adolescents and adults.

$9.9Mprogram expense

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Funders

Who pays for it.

From grant filings on record. Receipts are incomplete: individual donors are never listed.

Grants

Schedule I · funders on record
Grants received · FY2024
See all 9 funders →

By the numbers

The FY2024 990, line by line.

1The main four
Money inPt VIII
$150.3M
Ln 12
Gifts and grantsLn 1h$128.8M
Fees for servicesLn 2g$20.0M
Other incomeLn 4–11$1.0M
Money outPt IX
$133.9M
Ln 25
Programscol B$119.1M
Managementcol C$14.7M
Owns and owesPt X
$62.1M
net assets · Ln 32
Cash and savingsLn 1–2$6.1M
Total assetsLn 16$114.2M
LiabilitiesLn 26$52.1M
PeoplePt VI, VII
21
listed · VII A
PaidVII A9
Voting boardVI 1a11
IndependentVI 1b10
2In more detail
Revenue in detailPt VIII
Gifts and grantsLn 1h$128.8M
Government grantsLn 1e$128.4M
Noncash giftsLn 1g$92K
Fees for servicesLn 2g$20.0M
Investment incomeLn 3$465K
Other incomeLn 4–11$1.0M
Gains on assetsLn 7$23K
Total revenueLn 12$150.3M
Assets in detailPt X, end of year
CashLn 1$6.0M
SavingsLn 2$180K
Cash and savings togetherLn 1–2$6.1M
InvestmentsLn 11–13$9.5M
Land, buildings, equipmentLn 10c$59.5M
Other assetsLn 15$7.4M
Total assetsLn 16$114.2M
LiabilitiesLn 26$52.1M
Net assetsLn 32$62.1M
OperationsPt I, VI
EmployeesI 52,405
VolunteersI 635
Fiscal year endsHeaderDecember
Conflict-of-interest policyVI 12aYes
Whistleblower policyVI 13Yes
Records policyVI 14Yes
3Year over year
Balance sheet, start vs end of yearPt X · col A, B
LineStart FY24End FY24
Cash and savingsLn 1–2$7.9M$6.1M
InvestmentsLn 11–13$9.5M
Land, buildings, equipmentLn 10c$40.6M$59.5M
Total assetsLn 16$70.2M$114.2M
LiabilitiesLn 26$39.5M$52.1M
Net assetsLn 32$30.7M$62.1M
4Every line
Statement of functional expensesPt IX · every line
LineTotalProgramsManagementFundraising
Pay of current officers, directors and key staffLn 5$1.1M$264K$813K
Other salaries and wagesLn 7$81.7M$75.2M$6.5M
Pension plan contributionsLn 8$1.1M$999K$132K
Other employee benefitsLn 9$8.9M$7.7M$1.2M
Payroll taxesLn 10$6.9M$6.2M$749K
Legal feesLn 11b$470K$470K
Accounting feesLn 11c$183K$183K
Other fees for servicesLn 11g$8.4M$8.2M$188K
OccupancyLn 16$10.2M$9.5M$665K
TravelLn 17$3.0M$2.8M$242K
Depreciation, depletion and amortizationLn 22$3.3M$2.8M$486K
Other expenses (24a–d)Ln 24$8.6M$5.5M$3.1M
Total functional expensesLn 25$133.9M$119.1M$14.7M$0

Filing history

YearMoney inMoney outIn minus outNet assetsDownload
FY2024 $105.6M$100.1M$5.5M$30.7M 990 PDF
FY2023 $99.6M$93.2M$6.4M$25.2M 990 PDF
FY2022 $90.8M$85.3M$5.5M$18.8M 990 PDF
FY2021 $80.7M$76.2M$4.5M$13.3M 990 PDF
FY2020 $76.0M$75.1M$931K$8.8M 990 PDF

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Schedules filed Part IV

III · Programs I · Grants R · Related orgs G · Fundraising L · Interested persons A · Public support F · Foreign M · Noncash
See the full FY2024 990 (4 parts)
Part VIII · Statement of revenue $150,311,597 across 9 lines filed
VIII-1e Government grants$128,417,086
VIII-1f All other contributions, gifts and grants$420,224
VIII-1g Noncash contributions (included above)$91,942
VIII-1h Total contributions, gifts and grants$128,837,310
VIII-2a-f Program service revenue, itemized rows (sum of 2a–2f as filed)Related to mission $19,996,235$19,996,235
VIII-3 Investment incomeExcluded from tax $441,561$441,561
VIII-7 Net gain or loss on sales of assetsExcluded from tax $23,021$23,021
VIII-11a-d Other revenue, itemized rows (sum of 11a–11d as filed)Related to mission $1,013,470$1,013,470
VIII-12 Total revenueRelated to mission $21,009,705 · Unrelated business $0 · Excluded from tax $464,582$150,311,597
Part IX · Statement of functional expenses $133,850,874 across 12 lines filed
IX-5 Pay of current officers, directors and key staffPrograms $264,362 · Management $812,533$1,076,895
IX-7 Other salaries and wagesPrograms $75,173,538 · Management $6,534,486$81,708,024
IX-8 Pension plan contributionsPrograms $998,514 · Management $131,943$1,130,457
IX-9 Other employee benefitsPrograms $7,727,217 · Management $1,178,209$8,905,426
IX-10 Payroll taxesPrograms $6,164,752 · Management $748,727$6,913,479
IX-11b Legal feesManagement $469,822$469,822
IX-11c Accounting feesManagement $182,965$182,965
IX-11g Other fees for servicesPrograms $8,193,639 · Management $187,986$8,381,625
IX-16 OccupancyPrograms $9,532,471 · Management $665,329$10,197,800
IX-17 TravelPrograms $2,771,636 · Management $241,534$3,013,170
IX-22 Depreciation, depletion and amortizationPrograms $2,784,340 · Management $486,108$3,270,448
IX-24 Other expenses (24a–d)Programs $5,531,296 · Management $3,069,467$8,600,763
IX-25 Total functional expensesPrograms $119,141,765 · Management $14,709,109 · Fundraising $0$133,850,874
Part X · Balance sheet $114,243,518 assets, 15 lines filed
X-1 Cash, non-interest-bearingStart of year $7,880,279$5,964,611
X-2 Savings and temporary cash investments$180,354
X-4 Accounts receivableStart of year $11,849,516$30,373,209
X-9 Prepaid expenses and deferred chargesStart of year $1,054,796$1,413,936
X-10c Land, buildings and equipment, netStart of year $40,646,365$59,456,297
X-11 Publicly traded securities$9,465,387
X-15 Other assetsStart of year $8,778,884$7,389,724
X-16 Total assetsStart of year $70,209,840$114,243,518
X-17 Accounts payable and accrued expensesStart of year $5,098,451$7,084,391
X-20 Tax-exempt bond liabilitiesStart of year $5,924,822$5,505,673
X-25 Other liabilitiesStart of year $22,783,043$32,180,157
X-26 Total liabilitiesStart of year $39,484,120$52,125,903
X-27 Net assets without donor restrictionsStart of year $30,725,720$62,117,615
X-32 Total net assets or fund balancesStart of year $30,725,720$62,117,615
X-33 Total liabilities and net assetsStart of year $70,209,840$114,243,518
Part XI · Reconciliation of net assets $62,117,615 net assets at year end
XI-1 Total revenue$150,311,597
XI-2 Total expenses$133,850,874
XI-3 Revenue less expenses$16,460,723
XI-4 Net assets at start of year$30,725,720
XI-5 Net unrealized gains (losses) on investments$318,994
XI-9 Other changes in net assets$14,612,178
XI-10 Net assets at end of year$62,117,615

Form 990 e-file (XML) FY2024 from the IRS · Classification, formation year and address from the IRS Business Master File

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