Technical Learning Senior Consultant

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. Working in partnership with assigned business area, the Technical Learning Senior Consultant formulates and helps to deliver technical training solutions to the organization that create and maintain a continuous learning environment, facilitate increased capabilities, and achievement of business goals.

This role follows a hybrid work model and is based out of one of CNA's branch offices within the United States.

Job description

Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: Coordinates the evaluation, enhancement and maintenance of the full inventory of learning courses, materials, job aids and other related technical training resources for the business unit. Organizes and catalogs materials for effective, efficient and engaging use. Conducts needs analyses by partnering with business leaders to identify learning needs, skill gaps and priorities.

Designs and develop various technical learning solutions which may include curricula, certification processes, performance support tools and job aids, instructor led training, web-based training, and blended learning programs, etc. Create a forum to support the delivery of training and may facilitate training pertaining to such areas as process, system, product, leadership, and evolving or skills. Works with the business to evaluate existing materials against priorities for each line of business. Partners to build new curriculum, content and programs as needed and update existing materials to close gaps or successfully adapt to change.

Identifies opportunities to leverage the use of materials across all lines of business where there is a consistent performance and learning need. Establish measures to evaluate training effectiveness of training courses, materials, and activities. Leads the development of plans to continuously improve design and delivery. Works closely with leadership to ensure that performance and learning initiatives, and available materials, are aligned with opportunities identified through quality and compliance reviews. Acts as project manager to create, manage, and monitor learning project plans. May perform additional duties as assigned.

Reporting Relationship Typically, Director or above Skills, Knowledge & Abilities A solid understanding of the insurance industry, its practices and operations; broad technical background with an understanding of multiple lines of business. Strong knowledge of learning design, instructional methods and training techniques including curriculum design principles, adult learning and blended learning theory and strategies, and the design and integration of online and other performance support tools into…

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