Processes and Learning Specialist

Description Processes and Learning Specialist Department: People and Culture Reports To: VP of People and Culture Status: Full-Time [Processes...ning 3 (1) | Word] Position Summary The Processes & Learning Specialist supports the HR function by improving organizational processes, coordinating onboarding, and implementing learning and development programs across the organization. Success in this role is measured through timely and accurate HR processes, effective onboarding and training, employee and manager satisfaction, and measurable improvements in HR efficiency and employee development.

Primary Responsibilities

Map, document, standardize, and continuously improve organizational processes, identifying opportunities to increase efficiency, consistency, employee experience, and the use of technology. Maintain a centralized repository of organizational processes, procedures, SOPs, workflows, and related resources. Ensure documents remain current, accessible, and are periodically reviewed with the appropriate department owners. Partner with department and program leaders to review existing processes, identify gaps or inefficiencies, and coordinate the implementation of approved improvements.

Develop and standardize SOPs, checklists, workflows, and job aids to promote consistent execution of organizational and program processes. Coordinate and deliver onboarding training for new employees, including organizational orientation, HR policies and procedures, and role-specific operational and program training. Coordinate and continuously improve the new employee onboarding process from pre-employment through the initial onboarding period. Ensure required documentation, orientation, training, introductions, and follow-up activities are completed within established timelines.

Conduct onboarding follow-up activities, as applicable, to identify employee questions, training needs, process gaps, and opportunities to improve the new employee experience. Coordinate learning and development programs for all the organization, including the annual organizational learning calendar, training calendars, registrations, communications, logistics, materials, and follow-up activities. Support training needs assessments in partnership with managers and HR leadership and assist with translating identified needs into practical learning solutions.

Develop, update, and organize training materials, employee guides, presentations, onboarding resources, SOPs, job aids, and other learning content. Maintain employee training records and monitor completion of required organizational, compliance, and program-specific training. Follow up with employees and supervisors when required training remains incomplete and ensure required or mandatory program trainings are kept current. Prepare HR reports, dashboards, presentations, and process documentation for the VP of People and Culture and other stakeholders as assigned. Coordinate organizational activities related to HR initiatives…

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