Quality Improvement Manager

Description Company name: Philadelphia Corporation for Aging Title of position: Quality Improvement Manager Position type: Full Time Pay range: $85,570.00 -$101,915.24 varies with experience. Location: PCA Main Building THE ORGANIZATION A private nonprofit organization founded in 1973, Philadelphia Corporation for Aging (PCA) is a large agency that is part of the Area Agency on Aging (AAA) nationwide network.

Founded as a result of the federal Older Americans Act, the AAAs are mandated to “facilitate the area-wide development and implementation of a comprehensive, coordinated system for providing long-term care in home and community-based settings, in a manner responsive to the needs and preferences of older individuals and their family caregivers.” PCA carries out this mission through advocacy, stewardship of public funding, planning, development and administration of programs, and service coordination.

The mission of PCA is to improve the quality of life for older Philadelphians and those with disabilities and assist them in achieving the greatest possible levels of health, independence, and productivity.

Benefits

Medical, prescription drug, vision, and dental coverage Flexible spending plan (health and dependent care) EAP, life insurance, short- and long-term disability insurance Pre-tax commuting, and parking benefits 403(b) retirement plan with employer contributions and optional employee pre-tax contributions. Annual paid time off includes holidays, sick days, personal days, and weeks' vacation depending on tenure.

Requirements

Description of Role: Reporting to the Director of Planning in the Planning Department, the Quality Improvement Manager leads PCA’s organization-wide quality improvement strategy and directly supervises a team of quality improvement analysts. The manager uses data evaluation, research, process analysis, and collaboration with program leadership to recommend strategic and operational improvements to senior and executive leadership. This work supports federal and state program compliance, improves service outcomes and stakeholder experience, strengthens program standards, and promotes efficient operational performance.

Required Education and Experience: Bachelor’s degree required; master’s degree in business administration, public health, public administration, social work, data analytics, or a related field preferred. At least five (5) years of progressively responsible experience leading continuous quality improvement, performance measurement, program evaluation, data analysis, process improvement, or related work. Demonstrated experience supervising, developing, and leading a team, including setting priorities, coaching staff, evaluating performance, and delivering results across multiple projects.

Strong knowledge of statistical concepts, data-quality assessment, sampling, trend analysis, performance measurement, and applied research methodologies. Experience developing analytical approaches selecting…

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