Why The Health Plan of West Virginia
FY2024 · Form 990Its mission and biggest programs, as filedImproves community health and well-being through technology-driven services and professional partnerships.
- The Health Plan offers a managed care program for mountain Health trust (mht), West virginia's medicaid program. At december 31, 2024, the Health plan's mht Plan serviced 100,002 members with 42,679 members enrolled from the expansion population, 41,915 members enrolled…$501M spent in FY2024
- The Health Plan offers a medicare advantage program known as secure care and a program for members eligible for both medicare and medicaid known as a medicare dual special needs Plan (dsnp). Secure care enables the medicare eligible population to…$136M spent in FY2024
- The primary exempt purpose of the Health Plan of West virgina, INC. (the Health Plan) is to operate a state certified, federally qualified Health maintenance organization (hmo) which provides comprehensive Health care services on a prepaid basis. The number of…$124.3M spent in FY2024
Before you apply
FY2024 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenUnder the general direction of the DSNP Supervisor, the DSNP Member Advocate is responsible for coordinating administrative functions within the DSNP Program which may include administering the Health Risk Assessments, scheduling care team meetings and completing meeting agendas and minutes, performing initial outreach and education. Required: High School Diploma. Proficiency with basic computer use (Windows)/keyboarding and office equipment (fax, print, scan, Polycom phone). Knowledge of medical terminology. Experience gathering health information via telephonic outreach.
Desired: Post high school course work in business, social services, health care, behavioral health, or health care administration is helpful. Undergraduate degree in health related field is preferred. Should possess strong speaking, written, and analytical skills, motivation and initiative, and an ability to work independently. Proficiency in word processing programs (Microsoft Word and Excel) and other related PC usage. Responsbilities: Take incomming calls on a direct or ACD line as per unit and job function. Performs outbound outreach, welcome, and gap closure calls to members. Conducts Health Risk Assessments on DSNP members telephonically or when appropriate in a face to face setting.
Schedules member care team meetings and maintains agendas and minutes. Refers members to needed health services and facilitates access to or arrange community resources. Works with Nurse Navigators and Social Workers to coordinate care and services for members, may obtain consultations, reports or diagnostics from providers; files and notifies requesting staff of records. Facilitate or arrange transportation services or personal care services. Attends member care team meetings as needed. Monitors for changes in member Medicaid eligibility requirements and assists members as needed. Helps to coordinate Medicare and Medicaid benefits.
Has established adequate proficiency in using THP platforms/applications necessary to perform the functions of a Member Advocate, i.e. various programs & assessments in HEART and Case Tracker, Cave or other unit specific tools. Maintains monthly monitoring scores of >90% accuracy on unit Member Advocate interrater at and after 1 year of work. Demonstrates a complete understanding of departmental policies and procedures. Uses Policy Stat, Employee Manual and other reference tools as appropriate. Consistently displays positive/professional attitude and is compliant with attendance policies. Able to diffuse tense situations/angry members and resolve issues.
Displays good time management and multitasking skills.
Equal Opportunity
Employer The Health Plan is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. The Health Plan strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or…
About The Health Plan of West Virginia
From its Form 990- Budget $772.7M
- Staff 643 · founded 1979
- Pays its leaders $241K–$691K (12 reported)
- Open jobs 19 · Jobs at The Health Plan of West Virginia · Full 990 report