Registration Clerk I

Description CORE VALUES The core values of Community Health Center of Southeast Kansas (CHC/SEK) are dignity and stewardship. Each staff member is expected to perform their job duties in a way that preserves dignity for our patients and maintains good stewardship of the Center's resources. GENERAL DESCRIPTION This position is part of the clerical support for clinical services team. This position is responsible for assuring the patient demographic information is accurate and complete. The quality of the data entry determines the accurate processing of patient accounts. This position's responsibilities may vary with clinic site.

This position may be the first interaction that patients have with Community Health and practices should not create barriers to care.

Requirements

ESSENTIAL DUTIES Provides exceptional customer service in a timely and efficient manner when checking patients in and out, schedule follow-up appointments, and address visit-related questions in person or on the phone. Uses proper etiquette and directing questions or calls appropriately. Oversee the waiting area, coordinate patient flow, and report issues to Practice Management. Obtain required patient consents, updated demographic information, and other necessary documentation. Follow up document collection with timely and accurate entry and maintenance of patient information such as demographics, insurance, and payer information.

Verify insurance coverage, identifying co-pays or out-of-pocket costs, and collect necessary information to prevent claim denials. Collect and process patient payments, ensuring accurate posting and reconciliation. Discuss financial assistance options and ensure applications are complete and processed. Connect patients with clinic resources such as translation, benefits, or engagement services. Follow clinic opening and closing procedures, including securing the building when appropriate. If working in Behavioral Health Registration add behavioral case managers to all appointments. The essential functions listed are not an exhaustive list of every task the employee is required to complete.

Employees are expected to perform all other duties as assigned.

QUALIFICATIONS

High School diploma or equivalent. Experience in clinic, healthcare setting, or call setting, preferred. Successfully complete Registration Clerk I competency checklist within 6 months of hire. Complete Management of Aggressive Behavior (MOAB) De-escalation training within 6 months of hire. Basic Life Support (BLS) through American Heart Association (AHA) required within 90 days of hire. KNOWLEDGE, SKILLS AND ABILITIES Social and cultural sensitivity appropriate to ethnically and economically diverse patient-and employee-base Communicates through appropriate channels. Use proper chain of command for patient complaints. Ability to handle emergency situations calmly and effectively.

Must be computer literate, especially with Microsoft Office products, be able to use the Internet and…

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