Supervisor Business Office

Position Overview

The Supervisor of Denials Recovery oversees a team of approximately 30 Denials Recovery Representatives, ensuring productivity, quality, and performance standards are consistently met. This role is responsible for managing accounts receivable performance, maintaining targeted AR days, and driving the timely resolution of denied claims. The Supervisor collaborates closely with Payer information Specialists, Coding, Epic IT, and other operational partners to ensure payer and system related escalations are addressed promptly and effectively.

Key responsibilities include identifying denial trends, implementing corrective actions to improve reimbursement outcomes, monitoring team performance metrics, and escalating system or process issues that impact workflow efficiency or revenue recovery. This position promotes operational excellence through staff development, process improvement, and proactive problem-solving to optimize denial management results.

Primary Department, Division, or Unit: Denials Recovery, UHS Revenue Cycle Operations Primary Work Shift: Day Regular Scheduled Weekly Hours: 40 Compensation Range: $25.27 - $37.90 per hour, depending on experience ----- Education/Experience Minimum Required: High School or equivalent, with five (5) years experience in access care, customer service or a related field, and a minimum of two (2) years supervisory experience.

Preferred: Bachelor’s degree; with five (5) years experience in access care, customer service or a related field, and a minimum of two (2) years supervisory experience. ----- Why You’ll Love Working at UHS At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life. A Culture of Connection – We support each other like family and create space for every voice to be heard.

Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations. Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best.

Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection. ​ Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial…

Read the full posting