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Job · New Orleans, LA · Full time

Technical Support Specialist II

Firstline Schools · Education · $56.6M budget · 601 staff · Since 1998

Why Firstline Schools

FY2024 · Form 990Its mission and biggest programs, as filed

Builds and inspires open-admissions public schools preparing New Orleans students for college and careers.

  • Firstline Schools, INC. (Firstline) is a nonprofit organization formed in 1998 to serve as the chartering group for arthur ashe charter school (ashe) formerly known as new orleans charter middle school (nocms). Firstline was also granted charters by the louisiana…$54M spent in FY2024

Before you apply

FY2024 · Form 990Independent: from IRS data, not the org
Pays its leaders
$38K–$217K
11 officers reported
Fine: from the org's Form 990.
Pt VII · Sec A
Budget
$60.3M
spent in FY2024
Fine: from the org's Form 990.
Pt I · Ln 18
Staff
601
employees
Fine: from the org's Form 990.
Pt I · Ln 5–6
Spent on programs
90%
of spending
Looks good: 90% of spending went to programs; 75% or more.
Pt IX · Ln 25 · col B
Surplus or deficit
−6%
of revenue, FY2024
Concern: revenue was below expenses in the latest filing.
Pt I · Ln 19
Cash reserves
8 mo
of spending, in cash and securities
Looks good: 7.9 months of spending in cash; 3 or more.
Pt X · Ln 1–2 · Pt I · Ln 18
Latest return
FY2024
latest Form 990
Looks good: the latest return is for FY2024, 2 tax years back; within 2 tax years.
IRS e-file
IRS status
501(c)(3)
tax-exempt since 1998
Looks good: listed by the IRS.
IRS BMF
Looks goodFineWorth a lookConcernTap a box for the reason.

About the role

The org's own posting, as written

FirstLine Schools: TECHNICAL SUPPORT SPECIALIST II Reports to: Director of IT FLSA Status: Exempt Position Type: Full Time Compensation: $51,750 - $69,751 annually Position Summary: The Tier 2 Technical Support Specialist provides technology support to students and staff across four FirstLine Schools campuses. This position plays a crucial role in ensuring the seamless operation of technology in our schools, supporting the teaching and learning environment by troubleshooting hardware and software issues, repairing staff and student devices, and assisting with IT infrastructure needs.

The ideal candidate is a problem-solver with strong customer service skills, a passion for technology, and a commitment to FirstLine’s mission. Position Responsibilities: Collaborate with the Director of IT and Computer Repair Technician to manage inventory and deploy new devices across schools. Provide on-site and remote technical support for staff and students, ensuring timely resolution of hardware, software, and connectivity issues. Diagnose and repair staff and student devices, including replacing screens, keyboards, batteries, and other components as needed.

Staff utilize Microsoft Windows based devices and Students utilize Google ChromeOS based devices Install, configure, and maintain desktops, laptops, printers, and other school technology. Assist with setting up and troubleshooting classroom/auditorium technology, including projectors, document cameras, interactive whiteboards, interactive panels, and audio-visual systems. Maintain accurate records of support requests and device repairs using the IT ticketing system. Collaborate with the Director of IT to manage inventory and deploy new devices across schools. Assist with network and system administration tasks as assigned by the Director of IT.

Ensure compliance with FirstLine’s technology policies and data security best practices. Work directly with and manage vendors as directed by Director of IT. Travel between schools to provide in-person support. Education & Experience: Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field preferred. Equivalent work experience will be considered. Minimum of 2 years of experience in IT support, help desk, or technical troubleshooting roles. Experience with device repairs: including x86 based Windows devices (both desktops and laptops), and Chromebooks. Experience with Active Directory and Windows Server 2016-2025.

Experience with surveillance system software. Experience with content filtering platforms. A basic understanding of networking concepts (DHCP, Wi-Fi technologies, VoIP, etc). Experience with Google Apps for Education (G-Suite) systems. Knowledgeable of following operating systems: Windows 11, macOS, iOS, ChromeOS, Android. Familiarity with Mobile Device Management (MDM) and Apple School Manager. Familiarity with Microsoft Office and Google Apps based productivity tools. Experience working in a school or educational…

Read the full posting

About Firstline Schools

From its Form 990

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