Systems & Operations Coordinator

Position Summary

Panorama is a platform for social change, partnering with visionary leaders to design and build solutions to some of the world's toughest problems. Keeping our systems, technology, and day-to-day operations running smoothly makes that work possible, which is where this role comes in. We're seeking a detail-oriented, tech-savvy Systems & Operations Coordinator who enjoys solving problems and supporting the people around them. Reporting to the Associate Director, Business Systems & Operations, this position will be part of the Operations team but work across all departments at Panorama. This non-exempt, full-time position must be based in Panorama's Seattle office.

Employees are expected to work in the office three days per week, and atypical days for special events or support.

Essential Duties & Responsibilities Administrative & Office Support Provide in-office IT support (including troubleshooting issues with printers, room booking, Wi-Fi, video conferencing) and coordinate with Panorama's relevant external vendors as needed Serve as point of contact for staff questions related to office technology, escalating to Senior Systems & Operations Coordinator or Interplay accordingly Coordinate onboarding logistics for new Seattle-based staff, including workspace setup, building access, and office orientation Manage the distribution and collection of keys and keycards to Seattle-based and visiting staff Contribute to a tidy and welcoming workplace by helping to maintain common spaces Support coordination of in-office events Serve as backup to the Office and Administrative Assistant and Executive Assistant when they are out of office Support ongoing office operations and space readiness, including coordinating with facilities and vendors, tracking office assets and equipment, and helping resolve lingering workspace, technology, or setup needs related to Panorama's office transition.

Serve as back-up for collecting and depositing checks when Senior Systems & Operations Coordinator is out of office IT & Systems Support Act as the first point of contact for systems support requests from internal and external staff, including fiscally sponsored project employees Support software license billing and ensure accurate allocation of expenses across program budgets and update software and hardware inventories Serve as an administrative backup to the Senior Systems & Operations Coordinator when they are out of office Coordinate closely with external IT service provider to escalate and resolve technical issues Provide systems, security, and technology support to fiscally sponsored projects, as needed Support administration of subscriptions for staff and partners Support knowledge management and governance practices, including updates to Panorama's Intranet and maintenance of Panorama's Resource Portal, an external hub for fiscally sponsored partners Support with security awareness monitoring and work with internal teams and external partners to…

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