Resident Assistant

Position: #903508 Program: Youth Residential Department: Youth Services Reports to: Program Manager Shift Differential Premium: $1.75 per hour for hours worked between 6pm-6am Schedule: Saturday-Wednesday 5:00pm-1:30am Status: 100%, Full-Time, Non-Exempt, Union Probation: 90 days Benefits: Medical, Dental, Vision; also including Life Insurance, Long-Term Disability, Employee Assistance Program, and a 403(b) Retirement Plan Center’s Mission: Building a world where LGBT people thrive as healthy, equal, and complete members of society. DEPARTMENT SUMMARY: The Youth Center serves youth up to the age of 24 who are currently at-risk of or experiencing homelessness.

The Youth Center offers services in an LGBTQ+ safe and affirming environment and serves as an entry point to assist youth making the transition from homelessness to housing. Our services include meals, clothing, support groups, a charter high school, GED and college prep program, an employment preparation, training and placement program, case management, counseling, a crisis shelter and a transitional living program (TLP). Our community-based programs include services for youth at-home, in school or in systems of care.

Job summary

The Resident Assistant provides direct oversight and care to Youth Center members and residents and is responsible for being an after-hours presence for LGBTQ+ sheltered youth at the Center’s emergency overnight and transitional living programs. This position works with a member/resident population that is currently or formerly experiencing homelessness and has high rates of health, mental health, and substance-related issues. The ideal candidate must be familiar with and have experience with this population.

ESSENTIAL FUNCTIONS: • Follow a framework of care goals and department protocols to ensure member and resident safety, provide crisis intervention and de-escalation along a spectrum of intervention techniques. • Implement philosophy-of-care, house rules, including housing-first, harm-reduction and trauma-informed care principles. • Provide a welcoming presence onsite for members and residents to engage with by answering questions and providing information. • Monitor resident access, including appropriate entry and departure, and oversee residential spaces to safeguard resident care. • Assist with the mediation of conflicts that arise and attempt to de-escalate residents who are exhibiting behavior that is anxious/aggressive or may be violating house rules. • Establish and maintain the upkeep and cleanliness of the youth center and residential program and assist residents with maintaining the cleanliness of their living spaces. • Assist with the coordination of onsite evening/weekend events and social activities for member/resident engagement. • Assist with the assessment of residents experiencing severe mental health symptoms and contact Psychiatric Medical Response Team (PMRT) if a resident exhibits behavior that is harmful to self or others. • Contact…

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