Desktop Technician Level 2

About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Desktop Support Technician’s role is to support and maintain organizational computer systems, desktops, peripherals, and mobile devices. That include installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or through work order) in a timely manner and accurate fashion, and provide end-user assistance where required.

Primary support contact for the building and maintenance of all Windows and Linux servers. In-depth advanced application deployment, upgrades and support for third party applications. Participate in the planning and configuration of business continuity for all departmental applications and servers. Perform tasks related to patch management monthly cycles. What you’ll be responsible for: Server building and maintenance. Workstation and server monthly patch management. Business continuity planning and execution. To assist our users with any logged IT related incident when called upon.

Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the end user as soon as possible; escalating incidents to other support teams where necessary. To accurately record, update and document requests using the IT ticketing system. Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripherals devices, printing/scanning devices, presentation equipment, software and other products in order to deliver required desktop service levels. Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment. Receive and respond in a timely manner to incoming calls, and work orders regarding desktop problems. If necessary, liaise with third-party support to resolve technical problems with desktop computing equipment and department software. Assist at helpdesk during staff shortage occurrences.

Maintain excellent verbal communication skills with the…

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