Inside Security Technician

Description Heartland Security Services | Melrose, MN About Heartland Security Services Heartland Security Services is a Minnesota-based security company owned by electric cooperatives and dedicated to protecting homes, businesses, and communities throughout the state. We design, install, and support customized security and automation solutions backed by award-winning emergency response, exceptional customer service, and competitive rates. Our mission is simple: protect what matters most, with care, technology, and trust.

Position Summary

The Inside Security Technician role serves as the primary point of contact for customers requiring service, maintenance, troubleshooting, and support for electronic security systems. As an Inside Security Technician, you will coordinate service appointments, troubleshoot system issues over the phone, manage service inventory, and support both customers and field technicians throughout the service process. You'll play a critical role in ensuring a positive customer experience while helping keep security, fire, access control, and video systems operating effectively.

This position is ideal for someone with strong communication skills, technical aptitude, and a passion for customer service and problem-solving.

Location 213 8th Ave NW #2, Melrose, MN 56352 Pay and Benefits Compensation: $28.00 - $34.00 per hour based on experience Heartland Security Services offers a competitive compensation and benefits package designed to support your health, financial well-being, and work-life balance, including: Medical insurance with Health Savings Account (HSA) Dental insurance 401(k) retirement plan Paid time off and holidays Ongoing training and professional development opportunities Career growth within a well-established Minnesota security company What You'll Do 60% Low-Voltage Troubleshooting Coordinate and schedule service, maintenance, and inspection appointments for security systems Serve as the primary point of contact for customers throughout the service process Track service requests, communicate status updates, and ensure timely completion of work orders Troubleshoot security system issues with customers over the phone and coordinate field support when needed Assist technicians with installation, maintenance, and repair activities Process service documentation, billing, and inventory management Deliver exceptional customer service by resolving customer questions and concerns professionally Represent Heartland Security Services in a positive and professional manner 25% Schedule Work Orders Schedule and coordinate medical device installations and service work Track projects, communicate updates, and support customers throughout the process Program medical devices and maintain related documentation Manage medical device inventory and equipment Partner with technicians and internal teams to ensure successful project completion 15% Team Activities Attend department meetings, sometimes during non-work hours.

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