Dental Front Office Associate

Description Reporting/Department Head *FLSA Status – *EEO Category – Our Mission: To improve lives by providing convenient, comprehensive, high-quality healthcare to every person in every community that we serve. Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow. MAJOR FUNCTION: To provide clerical support to CCHN’s providers and management personnel in a professional, efficient and cost-effective manner, with the ultimate goal to better serve our patients. Reports to Front Office Supervisor.

ESSENTIAL RESPONSIBILITES: Provides safe environment of care Reduces risk of nosocomial infections in patients, employees and visitors.

Interacts with patients, visitors, staff and outside agencies in professional manner Contributes to Improving Organizational Performance Activities Promotes positive working relationships among supervisor, staff, and other departments Interacts with all other departments to achieve health center mission Maintains strict confidentiality at all times as per Confidentiality Statement Identifies problems and develops recommendation for resolution Demonstrates ability to organize and prioritize tasks Assumes personal responsibility for ongoing professional growth and development Participates in department planning activities, as requested Participates in health center committees, as assigned Adheres to CCHN personnel policies Maintains clear and orderly work area.

SPECIFIC JOB DUTIES: Makes patient appointments: Courteously and professionally inquire information, accurately inputs and/or records information, and ensures all information CCHN requires for appointment is relayed, i.e., bring in prescriptions, insurance info Prepares patient record. Takes transportation requests: Insures only qualified persons receive transport, relay transportation options, receives visitors and patients and answers courteously and professionally dental inquiries from individuals or organizations.

Registers patients: Recognizes each registration screen, verifies new addresses and phone number, Inputs accurate patient class and type, verifies insurance in advance, when possible, makes patients aware of any and all copays in advance of appointment and treatment. Receives payments from all sources and makes change; completes patient receipts; prepares daily deposits: Accurately and error free. Completes encounter forms, ability to: insure visit type coincides with diagnosis, accurately compute charges according to patient class and schedule follow-up appointments as indicated in EDR.

Processes release of medical/dental records form: Only as needed, understands medical records release policy and charges correct copays when releasing dental records Opens and closes waiting room and office: Keep TV on appropriate channel, completes assigned tasks per procedure manual, records/relays messages to appropriate personnel, turns computers…

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