Product Ops Associate

Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you'll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals. Generate Interest Join LPL Financial's Client Technology Management (CTM) organization and play a critical role in supporting the technology solutions that power advisor success.

As a Product Operations Associate, you will serve as a trusted resource for financial advisors, their staff, and internal business partners by helping manage technology access, troubleshooting operational issues, and supporting a broad portfolio of advisor-facing products. This role offers the opportunity to develop expertise across multiple technology platforms, collaborate with teams throughout the organization, and contribute to an exceptional advisor experience. If you enjoy problem-solving, building relationships, and working in a fast-paced environment where your contributions make a meaningful impact, we'd love to hear from you.

Job Overview The Product Operations Associate supports the Client Technology Management (CTM) team by providing operational and product support for advisor technology platforms and services. This role is responsible for processing technology-related requests, responding to advisor inquiries, providing application support, and ensuring operational activities are completed accurately and in compliance with firm policies and procedures. The position partners closely with internal departments and external clients to deliver efficient service and support for technology products and platform access.

Responsibilities

Provide high-quality service and support to financial advisors, advisor staff, and internal business partners through phone, email, and operational support channels. Process requests to add, modify, or remove access to advisor technology platforms and supported applications. Support first-contact resolution efforts by assisting users with technology processes, systems, and platform navigation. Provide application support for proprietary and third-party technology solutions, including troubleshooting access and operational issues. Develop and maintain expertise in CTM-supported products and services to assist advisors and internal stakeholders with technology-related needs.

Deliver training, guidance, and operational knowledge sharing to processing and service teams. Participate in and lead meetings related to product enhancements, process improvements, project initiatives, and operational updates. Perform product reconciliation, data analysis, reporting, and information gathering activities as required. Communicate product requirements, operational procedures, and compliance-related guidelines to internal and external stakeholders. Collaborate with departments including Tech Support…

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