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Job · Grand Rapids, MI · Full time

Senior Patient Service Representative - Float Coverage

Mary Free Bed Rehabilitation Hospital · Health Care · $223.2M budget · 1,954 staff · Since 1913

Why Mary Free Bed Rehabilitation Hospital

FY2024 · Form 990Its mission and biggest programs, as filed

Provides inpatient and outpatient rehabilitation therapies, conducts medical research, and offers community education to help people with disabilities achieve independence and recover from injuries.

  • Provide outpatient Rehabilitation and clinic services for approximately 200,290 patient visits.$32.7M spent in FY2024
  • Provide nursing services and infection control for 43,936 patient days.$29.2M spent in FY2024
  • Provide therapy and other medical services for 43.936 patient days.$29M spent in FY2024

Before you apply

FY2024 · Form 990Independent: from IRS data, not the org
Last board member made
$169,215
Form 990, 2024
Fine: from the org's Form 990.
Pt VII · Sec A
Pays its leaders
$108K–$1.2M
12 officers reported
Fine: from the org's Form 990.
Pt VII · Sec A
Budget
$197.1M
spent in FY2024
Fine: from the org's Form 990.
Pt I · Ln 18
Staff
1,954
employees
400 volunteers
Fine: from the org's Form 990.
Pt I · Ln 5–6
Spent on programs
85%
of spending
Looks good: 85% of spending went to programs; 75% or more.
Pt IX · Ln 25 · col B
Surplus or deficit
+12%
of revenue, FY2024
Looks good: revenue was at least expenses in the latest filing.
Pt I · Ln 19
Cash reserves
12 mo
of spending, in cash and securities
Looks good: 11.6 months of spending in cash; 3 or more.
Pt X · Ln 1–2 · Pt I · Ln 18
Latest return
FY2024
latest Form 990
Looks good: the latest return is for FY2024, 2 tax years back; within 2 tax years.
IRS e-file
IRS status
501(c)(3)
tax-exempt since 1987
Looks good: listed by the IRS.
IRS BMF
Looks goodFineWorth a lookConcernTap a box for the reason.

About the role

The org's own posting, as written

Job Title: Patient Service Representative - Float/Coverage Primary Location : Mary Free Bed East side locations Department : Mary Free Bed Orthotics & Prosthetics + Bionics - Saginaw, Flint, Troy and Lansing Weekly Schedule Hours : 40 hours, Monday- Friday, No holidays or weekends Compensation: starting at $24.94 and goes up based on experience This role is a float/coverage role. Must have flexibility with schedule and willingness to travel. There is the ability to be remote on occasions. Benefits provided: Mileage reimbursement, PTO, tuition reimbursement, Vision, Medical & Dental insurance, and so much more!

The Senior Patient Service Representative at Munson is responsible to greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk including appointment check-in and out, registration, authorization/verification of insurance(s), explanation of benefits; collection of co-pays, assistance with way finding, or other services or resources for a program specific multi-discipline department.

The person in this role must interact in a customer focused manner during referral processing, provide office support for all Scheduling and Patient Financial Services staff and work cooperatively with other departments and outpatient staff/leadership to assure financial reimbursement for outpatient services. In addition, the Senior Patient Service Representative will provide training support and compliance and education requirements for the Patient Service Representative team.

Essential Job Responsibilities · Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk · Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients · Coordinate/schedule initial evaluation and subsequent patient appointments for multi-disciplines based on patient needs · Manage calls from insurance/care managers to coordinate multi discipline care for patients · Collect any expected charge for service provided and complete timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received; provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care · Receive and properly respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives · Perform all other appropriate activities as directed and as necessary to meet the patient’s needs and to achieve expected departmental and organizational outcomes · Provide various other responsibilities and clerical/therapist support as delegated by Manager · Receive and properly respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives. o May also be assigned escalated issues…

Read the full posting

About Mary Free Bed Rehabilitation Hospital

From its Form 990

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