Job · Minneapolis, MN · Full time

Quality Analyst

Delta Dental of Minnesota · $497.1M budget · Since 1969

Provides affordable dental insurance plans and administers public health programs to improve oral healthcare access across Minnesota communities.

Before you apply

FY2024 · Form 990Independent: from IRS data, not the org
Budget
$491.8M
spent in FY2024
Fine: from the org's Form 990.
Pt I · Ln 18
Spent on programs
96%
of spending
Looks good: 96% of spending went to programs; 75% or more.
Pt IX · Ln 25 · col B
Surplus or deficit
+1%
of revenue, FY2024
Looks good: revenue was at least expenses in the latest filing.
Pt I · Ln 19
Cash reserves
2 mo
of spending, in cash and securities
Fine: 2.1 months of spending in cash; 1 to 3.
Pt X · Ln 1–2 · Pt I · Ln 18
Latest return
FY2024
latest Form 990
Looks good: the latest return is for FY2024, 2 tax years back; within 2 tax years.
IRS e-file
IRS status
501(c)(4)
tax-exempt since 1971
Looks good: listed by the IRS.
IRS BMF
Looks goodFineWorth a lookConcernTap a box for the reason.

About the role

The org's own posting, as written

The Quality Analyst (QA) will be responsible for monitoring quality of Call Center Representatives, tracking their performance in a quality monitoring system, generating quality metrics reports, and providing coaching and feedback to phone agents. The QA will also provide ongoing performance data, and analyze trend progress across the team as well as individually to identify root cause and implement continuous improvement initiatives to meet or exceed quality goals. QA will collaborate with operations leadership as well as trainers to ensure all quality requirements and expectations are clear.

Follow up with those on development plans to determine progress against the plan and provide further recommendations for improvement.

Read the original listing on recruiting2.ultipro.com

About Delta Dental of Minnesota

From its Form 990

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