Patient Engagement Representative Associate

At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community.

Job Description

Job Summary Responsible for providing entry-level support in the enterprise contact center to ensure accurate, timely, and professional service. Aids with appointment scheduling and routine inquiries under established procedures. Ensures compliance with organizational policies, payer requirements, and confidentiality standards. Coordinates with team members and supervisors to resolve basic issues and contribute to a positive patient experience.

Essential Functions • Responds to routine patient inquiries via phone, email, or electronic systems using established scripts. • Schedules standard appointments and procedures based on protocols. • Verifies patient demographics and basic insurance information for accuracy. • Completes initial registration steps in electronic systems. • Transcribes referrals received by fax and collaborates with referring providers to verify diagnosis and demographic information. • Provides patients with general information regarding services, policies, and procedures. • Escalates complex inquiries or issues to senior representatives or supervisors. • Maintains accuracy and confidentiality of patient information in compliance with HIPAA. • Documents patient interactions in contact center systems. • Meets entry-level productivity and quality standards for contact center operations. • Performs other duties as assigned. • DME department only: Will be able to demonstrate and educate patients on the proper use, safety, and preventive maintenance of the equipment.

Education

Requirement: High school diploma or equivalent Experience Requirement: 0-2 years of experience in medical coding, health information management, or related healthcare role An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted. Certifications & Licensures: N/A Working Conditions A. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional ( B. Lifting, pushing, and/or pulling objects over 50lbs:1. Never C. Standing or walking with objects up to 10lbs:3.

Intermittent (10% - 50% of the time) D. Standing or walking with objects up to 25lbs:2. Occasional ( E. Sitting at the computer workstation for extended periods:3. Intermittent (10% - 50% of the time) F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:2. Occasional ( G. Repetitive motion:3. Intermittent (10% - 50% of the time) H. Working at heights above 4 feet:1. Never I. Working in confined spaces:1. Never J. Risk of injuries from use…

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