Why Monument Health Rapid City Hospital
FY2024 · Form 990Its mission and biggest programs, as filedProvides inpatient, outpatient, and specialty healthcare services as a vital medical safety net for communities across Western South Dakota.
- Monument Health Rapid City Hospital, Inc. (MHRCH) offers both inpatient and outpatient health services. Its tertiary hospital, Rapid City Hospital (RCH), serves Western South Dakota. The nearest larger hospital is in Sioux Falls, SD, more than 350 miles away. As…$864.2M spent in FY2024
Before you apply
FY2023 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenCurrent Employees: If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Location Rapid City, SD USA Department RCH Guest Hospitality Scheduled Weekly Hours 22 Starting Pay Rate Range $16.78 - $19.29 (Determined by the knowledge, skills, and experience of the applicant.) Job Summary The Guest Services Specialist offers outstanding customer service to our patients, family members, visitors, guests, and other Monument Health caregivers via face-to-face interaction, email and phone.
You will provide prompt, courteous and customer-oriented service to patients and visitors and will exemplify a service culture by providing caring experiences, positive first and last impressions, and serve as a liaison to Monument Health resources and caregivers. You will make recommendations and offer suggestions, as well as fulfill patient requests to satisfy their non-clinical needs. This position requires exemplary hospitality skills, knowledge of the facility and local area, work in a challenging environment and an ability to anticipate and exceed the needs of people during one of their most challenging times in life.
The Guest Service Specialist collaborates with other Monument Health caregivers, leaders and volunteers to make patient and guest experiences as positive and effortless as possible. Work shifts may rotate and times vary beginning at 5:00 am and ending at 10:00 pm, including weekends and holidays. Monument Health offers competitive wages and benefits on qualifying positions.
Some of those benefits can include: *Supportive work culture *Medical, Vision and Dental Coverage *Retirement Plans, Health Savings Account, and Flexible Spending Account *Instant pay is available for qualifying positions *Paid Time Off Accrual Bank *Opportunities for growth and advancement *Tuition assistance/reimbursement *Excellent pay differentials on qualifying positions *Flexible scheduling Job Description Essential Functions: Provide uncompromising service to hospital patients and their visitors by arranging personal and convenience services. Greet and assist patients and visitors within and around the hospital (Wayfinding).
Assist visitors in connection with patient support and visitation. Guide and assist visitors through self-check-in at the kiosks for Visitor Management System. Monitor and manage waiting areas as assigned, promoting comfortable and calm healing space. Visit admitted patients on a periodic schedule to ensure non-clinical needs are met and promote program knowledge. Promote meaningful relationships through engaging and informed conversation with patients and visitors via face-to-face interaction, phone and email. Track accomplishments and challenges, constantly evaluating service levels and reporting them to direct supervisor. Patient/Visitor Transport to/from rooms via wheelchair.
Provide driving directions and printed maps for…
About Monument Health Rapid City Hospital
From its Form 990- Budget $1.09B · Health Care
- Staff 5,235 · founded 1973
- Pays its leaders $454K–$1.9M (12 reported)
- Open jobs 300 · Jobs at Monument Health Rapid City Hospital · Full 990 report