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Job · Jacksonville, FL · Full time

Salesforce AI Engineer

Wounded Warrior Project · Human Services · $385.2M budget · 1,036 staff · Since 2005

Why Wounded Warrior Project

FY2024 · Form 990Its mission and biggest programs, as filed

Empowers and honors wounded veterans by providing social connection programs, recreational activities, and peer support networks to help them overcome isolation and mental health challenges.

  • Mental health and wellness programs - Wounded Warrior Project knows that many wounds are unseen and can arise years after service. Wwp helps warriors, their families, and caregivers improve mental and emotional wellness, which enhances their quality of life, increases…$98.7M spent in FY2024
  • Independence program - wwp's independence program provides long-term support to catastrophically Wounded warriors living with injuries such as a moderate to severe traumatic brain injury, spinal cord injury, or neurological conditions that negatively impact their independence. The program is designed…$47.4M spent in FY2024
  • Alumni connection programs - warriors form strong bonds in the military. After service, Wounded warriors frequently experience isolation and mental health challenges, often lacking the support networks needed to help them thrive. Wwp offers a wide variety of opportunities for…$42.8M spent in FY2024

Before you apply

FY2023 · Form 990Independent: from IRS data, not the org
Pays its leaders
$274K–$375K
12 officers reported
Fine: from the org's Form 990.
Pt VII · Sec A
Budget
$375.8M
spent in FY2023
Fine: from the org's Form 990.
Pt I · Ln 18
Staff
1,036
employees
2,491 volunteers
Fine: from the org's Form 990.
Pt I · Ln 5–6
Spent on programs
70%
of spending
Fine: 70% of spending went to programs; 65% to 75%.
Pt IX · Ln 25 · col B
Surplus or deficit
+2%
of revenue, FY2023
Looks good: revenue was at least expenses in the latest filing.
Pt I · Ln 19
Cash reserves
14 mo
of spending, in cash and securities
Looks good: 14.5 months of spending in cash; 3 or more.
Pt X · Ln 1–2 · Pt I · Ln 18
Latest return
FY2023
latest Form 990
Fine: the latest return is for FY2023, 3 tax years back; within 3 tax years.
IRS e-file
IRS status
501(c)(3)
tax-exempt since 2005
Looks good: listed by the IRS.
IRS BMF
Looks goodFineWorth a lookConcernTap a box for the reason.

About the role

The org's own posting, as written

Great benefits. Competitive pay. We know these are some of the things people look for in a job . If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you. When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as: · A flexible hybrid work schedule (three days in the office, two days’ work from home) · Full medical, dental, and vision coverage for both teammates AND family members · Competitive pay and performance incentives · A fun, mission-focused, and collaborative team environment A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

The Wounded Warrior Project (WWP) Salesforce AI Engineer is responsible for designing, building, implementing, and optimizing artificial intelligence solutions within the Salesforce ecosystem. This role leverages Salesforce Einstein, Agentforce, Data Cloud, CRM Analytics, and generative AI capabilities to improve engagement, service operations, business processes, and teammate productivity. The Salesforce AI Engineer partners with business stakeholders, Salesforce administrators, developers, data teams, and organizational leaders to identify AI opportunities, deliver scalable and secure solutions, and promote responsible AI governance, adoption, and innovation across the organization.

DUTIES & RESPONSIBILITIES Identify opportunities to leverage Salesforce AI capabilities across Service Cloud, Marketing Cloud, Experience Cloud, and other Salesforce platform technologies to improve customer experience, operational efficiency, teammate productivity, and business outcomes. Design, build, implement, and maintain AI solutions using Salesforce Einstein, Agentforce, Data Cloud, CRM Analytics, Flow, Apex, and related Salesforce technologies. Configure and support Agentforce agents, conversational AI experiences, and intelligent automation solutions that enhance customer and teammate interactions.

Develop and optimize prompt templates, AI workflows, and generative AI solutions in alignment with organizational governance and security standards. Configure and maintain Data Cloud capabilities, including data models, customer profiles, identity resolution, and governance controls that support AI-driven outcomes. Integrate Salesforce AI solutions with enterprise applications, APIs, data platforms, and third-party technologies. Evaluate emerging Salesforce AI and generative AI technologies, conduct proof-of-concept activities, and recommend innovative solutions that support business objectives. Establish and support AI governance, security, privacy…

Read the full posting

About Wounded Warrior Project

From its Form 990

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