Service Tech Lead

JOB SUMMARY

Responsible to plan and oversee meeting space setups, furniture moving, cleaning, and minor repairs to ensure all facilities are guest-ready. This role leads service technicians to complete work efficiently, safely, and with excellent customer service.

ESSENTIAL DUTIES

AND RESPONSIBILITIES: Operations & Facility Readiness Oversee meeting space setups, breakdowns, and changeovers Coordinate furniture moving, room resets, and seasonal transitions Maintain cleanliness standards, including carpet care and general upkeep Maintenance & Repairs Perform minor repairs and basic maintenance across cabins and facilities Maintain and repair vacuums, small equipment, and furniture Troubleshoot issues and complete work orders in a timely manner Perform pest control duties as assigned Leadership & Team Coordination Lead and support service technicians in daily operations Assign, prioritize, and monitor work to ensure timely completion Provide training, guidance, and quality checks Support high-demand or urgent operational needs Communication, Safety & Support Report repairs and facility needs through CMMS or proper channels Communicate clearly with supervisors and team members Ensure safe work practices and proper equipment use Safely operate company vehicles to transport team members, tools, and materials across camp Model and enforce safe driving practices at all times Maintain organized workspaces, tools, and inventory Provide excellent customer service to guests and staff Support staff spiritual life activities and perform other duties as assigned EDUCATION and/or EXPERIENCE REQUIRED: High School Diploma or equivalent.

Experience in pest control desirable. 2+ years of maintenance, service technician, or related experience required Previous leadership or team lead experience preferred QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Uphold and support the Mission, Vision, and Core Values of Forest Home Demonstrate a growing faith, including the ability to pray with and for others; actively participate in staff spiritual life Maintain a professional attitude through performance, appearance, and demeanor Strong customer service skills with the ability to serve with integrity and alignment to organizational standards Self-starter with strong work ethic and ability to perform high-quality work Strong problem-solving, communication, and organizational skills Ability to lead with accountability and support while working both independently and as part of a team Regular, reliable attendance and ability to work flexible hours, including weekends and evenings Ability to lift and move heavy furniture or equipment Valid driver’s license with the ability to safely operate…

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