Office Coordinator Clerical

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title Office Coordinator Clerical Location Port St Lucie Facility Tradition Hospital Department Tradition Mob 2 Facility Admin-Cleveland Clinic Martin Health Job Code 000668 Shift Days Schedule 7:00am-7:00pm Job Summary Job Details Join Cleveland Clinic Tradition Hospital’s team of caregivers that provide top-quality patient care to the communities in and around Port St. Lucie. Opening its doors in 2013 and expanding in 2017, this state-of-the-art acute care facility has 177 patient rooms and offers services in a wide variety of specialties to meet community needs. You'll be supported as you follow your dreams and find where you belong, here at Tradition Hospital.

Exceptional care is a team effort — both at the bedside and in the office. Even if you’ve never considered healthcare as the next step, you’ll find there are many paths to creating a career centered on what matters most to you. By joining the growing Ambulatory team as an Office Coordinator Clerical, you will help support the 118 Physicians across 18 specialties through providing excellent customer service to patients and visitors and performing various administrative duties. It will be your goal to ensure a smooth experience from checking in to checking out. There are opportunities to grow and evolve within your role — and even explore new career areas beyond it.

A caregiver in this position must have the availability to work Monday-Friday between 7:00AM – 7:00PM. No weekends. Caregivers are provided with their schedule a week in advance. The team is on staggered shifts to ensure coverage during operating hours. The schedule can fluctuate depending on business need. A caregiver who excels in this role will: Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and other administrative duties. Support clinic operations by direct involvement with the physician(s) and nurse(s).

Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments. Work through and solve patient issues professionally and in a timely manner. Take and relay phone messages for the respective area in a clear and concise manner in accordance to CCF policy. Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed. Ensure all patients are rescheduled relating to physician out days in a timely manner. Utilize the correct pathway to retrieve lab and radiology reports…

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