Why Liveonny
FY2024 · Form 990Its mission and biggest programs, as filedRecovering organs and tissues for transplants, and raising awareness about donation.
- Donor services - Liveonny coordinates the recovery of organs and tissue for transplant, which is a complex process and involves medical professionals at many different levels. Organs, such as kidneys, heart, liver, pancreas, intestines, and lungs, have the potential of…$72.3M spent in FY2024
- Community and government affairs - Liveonny provides public education and community outreach to create awareness about organ and tissue donation for transplantation, and promotes the new york state donate life organ, eye and tissue donor registry through various venues and…$5.9M spent in FY2024
- Education and hospital services - Liveonny works with the staff at the hospitals to provide the necessary information and support needed to facilitate accurate and timely referral and management of all potential organ and tissue donors. In addition, they work…$4.2M spent in FY2024
Before you apply
FY2024 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenOverview
Ready for a Life-Changing Career? Join LiveOnNY and Make a Lasting Impact LiveOnNY is a federally designated organ procurement organization (OPO) dedicated to honoring, saving, and transforming lives through organ and tissue donation. As a member of our team, you’ll be part of a mission-driven nonprofit organization working alongside more than 100 hospitals to support organ and tissue donors and their families—helping to bring the gift of life to those on the national transplant waitlist.
Serving a vibrant and diverse population of 13 million across New York City and the counties of Nassau, Suffolk, Westchester, Orange, Putnam, Dutchess, and Rockland, LiveOnNY is proud to be one of the highest-performing OPOs in the country. Over the past three years, we’ve seen a 70% increase in organ donation—driven by the compassion and generosity of New Yorkers. Explore a career where your work truly matters. At LiveOnNY, you’ll grow professionally while helping others live on. The Director, Case Development Contact Center provides strategic and operational leadership and oversight of LiveOnNY’s contact center operations, referral triage, and daily donor management activities.
This role ensures regulatory compliance, operational excellence, and continuous process improvement to maximize donor potential while maintaining the highest clinical, ethical, and professional standards. The Director leads and develops the contact center team, collaborates across departments to optimize the end-to-end donation process, and serves as a key member of LiveOnNY’s leadership team in advancing the organization’s mission of organ and tissue donation. The Director supports and fosters the mission, vision, and core values of LiveOnNY and its commitment to organ and tissue donation.
The Director supports and fosters the mission, vision, and core values of LiveOnNY and its commitment to organ, eye, and tissue donation. All services performed in this role must be conducted in compliance with applicable federal and state laws, regulations, and oversight requirements, including but not limited to CMS Conditions for Coverage, the New York State Anatomical Gift Act (NYS AGA), FDA requirements, OPTN policies, UNet allocation processes, and all applicable LiveOnNY (LVNY) policies, standard operating procedures (SOPs), and directives.
The Director must maintain a residence within LiveOnNY’s designated service area and maintain readiness to travel to assigned donor hospitals in a timely manner, including immediate response upon assignment or reassignment.
Responsibilities
Clinical & Operational Leadership Provide daily oversight of all contact center operations, ensuring adherence to clinical guidelines and compliance with CMS, UNOS, OPTN, and LiveOnNY policies and procedures. Ensure accurate and timely collection, analysis, and escalation of referrals to optimize the ability to maintain the opportunity for donation. Maintain appropriate contact center staffing models to support…
About Liveonny
From its Form 990- Budget $93.3M · Health Care
- Staff 310 · founded 1978
- Pays its leaders $269K–$1.6M (12 reported)
- Open jobs 21 · Jobs at Liveonny · Full 990 report